Firefox 社群討論區

FF is my default browser. My computer is a new iMac (M3) desktop. I have used FF for several years without incident, until today. It opened normally, and then the familiar update pop-up said an update was available and invited me to re-start the browser. That requires providing admin credentials to the "Install the 'Helper tool' " pop-up, which I have done every time without incident, until today. A follow-on pop-up then asked if I wanted to allow Firefox to access other apps and devices, which I had never seen before. I said "No", and that was the end of my FF browsing experience. Every time I try to start the FF browser, it wants me to try to install the Helper tool; I provide admin creds, it goes away (fails), and the browser never starts.

I have a lot of bookmarked URLs and other browser-related data that are extremely important, and I cannot afford to lose them. Used Safari & Google & Mozilla helped me learn the location of the FF "Profile" folder. Navigated there and copied/pasted it (ends in ".default-release") to my "Documents" folder as a back-up copy. Downloaded a new instance of FF from Mozilla download page. Didn't open. Went to download folder, clicked the .dmg file, which opened a small pop-up. Followed the instructions to hold down the CTRL key while clicking "Eject Firefox". Nothing productive happened (no new FF icon). The old icon in the dock still doesn't start the app.

Would it be useful at this point to un-install Firefox (in Applications) and then try again to download a new version? If so, I would need help on how to make the old Profile folder (the back-up copy) available to the new instance.

Thank you very much.

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

How do I actually install the Surfshark extension, because everywhere I go just seems to be information about the extension, but nowhere to click on to actually to install it ??

I am running Windows 7 Professional. I can not justify the cost of updating Installed versions of Applications at my age (86) if I were to update from Windows 7. Could you please advise a work-around to allow me to continue to use Firefox V 94.0.1 reliably after 25 March 2025. Thank you Graham Garden

Why on gods green earth did you put this sidebar in now?? Appears with the update, not needed, interferes with the picture. Just what an inane thing to do. Now would someone please tell me how to remove it please. Or do I have to hire an engineer? This was totally unneeded.

I need advice on how to allow this update without it wiping out all of my bookmarks and stored login information.

Every time I have allowed an automatic update I lose everything and my computer shuts down.

Thank you Kharen

After the Dec 10 update to 133.0.3 (aarch64) on my MacBook Air macOS 15.1.1, all of the menu keystroke options are greyed out. Also, in Settings, Firefox is selected as the default browser, but the option is greyed out so that it is not possible to change. I've disabled all add-ons except my password program, tried troubleshooting mode, and restarted.

I've downloaded Thunderbird and got my main Gmail account but now need to add a second Gmail. Could someone please advise me how I go about this? Many thanks........Joe

Hi, I avoid updating firefox browser because each time I do it resets all my configuration parameters and uninstalls my plugins. If your product version update could do this without loosing all my setup/configurations I'd be more apt to updating 'promptly'. And, I've tried the 'save your settings' suggestion I've found on the web but that is not convenient so again I avoiding doing this troublesome workaround as I have to 'review/remember how to backup firefox configuration settings each time' and review/remember 'what plugins I've installed' so I can re-install them. Thx Firefox browser user Also, when will the browser be used as simple 'gui' rather than a 'marketing/data spying tool'? I go to the same few websites and don't do any shopping so no need for 'google spying tools' to tell the marketing people to 'what I'm looking for'. I also never, ever click on any web page ads. Please create a browser version with all the underlying 'spying guts' removed, ie a 'simply, safe gui interface' for windows like back in the 1990s.