Firefox 技術支援討論區

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS MY PASSWORD IS CORRECT AND THE SITE IS WORKING. PER THEIR ADVISE ALL HISTORY HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES IS WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL.

As the title states. At least half the time when you try right-click and use the "Copy" function, the option is greyed out. If you try to Ctrl+Shift+C, it opens dev tools! This happens on multiple systems that I have that are based on Debian/Ubuntu. So basically, copy functionality is broken for Firefox Linux users...

Hello guys, 1 hour ago I downloaded firefox on my brand new laptop. Long story short, I needed put my gmail account in a site and it suggested me for importing it from my chrome account, I agreed and somehow I guess I agreed to importing literally all of my google chrome info into the firefox, which means passwords, history, bookmarks etc. It asked my premission and I agreed but now I don't want that, I want the browser to be like the first time I downloaded it - fresh new. Unfortunately, I did everything in my power to reset firefox, without a sucess. I am literally trying nearly a 1 hour to reset/delete all information that has been imported from chrome to firefox, tried to do that refresh firefox thing, tried reinstalling and installing firefox so many times, but it doesn't work and even says something like "looks you already had firefox", and no matter what I do my firefox still has all the bookmarks, passwords, history etc. from my google chrome. My question is: How do I stop firefox from importing my data from chrome and just starting browsing fresh new?

• If you ask, I must say that I didn't login into a mozilla account on firefox or something, I didn't sync anything, I have just imported one time my data from google chrome to firefox and now I can't get rid of it*

Firefox suddenly quit opening or running on one of my computers. I have tried to reinstall firefox to now avail. I now get a message saying it can't load profile. I would like to do a complete clean reinstall but cannot fine a way to do that.

When visiting HP.com - US-English site and signing in to my account, it opens fine - in English - but if I click on links, it connects to sites in a different link. I tried it on Microsoft Edge and it worked fine. It's only on Firefox that I have the problem.

Hello, after your last updates from 170 version above, I lost the option to be able to arping through my site. On version 170 it worked after that it stopped working is there a way to enable arping on the latest browser versions. To one pictures is show error on second is from old version and work perfectly. Please if have some think to make work i love Mozilla browser and i wont to use. Thanks and regards

I noticed that someone else had this question, but instead of answering it, it just got archived.

When browsing Youtube, the browser Back Button doesn't work. For example, if I start on the Youtube main page, then click on a video, it will show the video. But then, when I click the browser's "Back" navigation buttion, it does not take me back to the main page. The URL in the address bar will be the main page, but it will continue to display the video I just watched instead.

This only seems to happen on Youtube. It's been a problem for a while - possibly as much as 2 years or even more. And it doesn't happen every single time. However, it has been happening a lot more frequently lately.

It's almost as if Firefox just doesn't want to refresh.

I've tried clearing the cache. The problem persists. I've dried disabling all add-ons. It still happens. I've tried running it in troubleshooting mode. Still a problem.

I've tried to duplicate this in Microsoft Edge; it doesn't seem to happen there.

I want to disable Norton Safe Search. I followed Inst. Menu, add ons, extension tab, clicked the 3 dots & then delete. Restarted my computer, but it's still there. I definitely need help.

I have Firefox version 100.0 (64-bit) and version 122.0.1 (64-bit) installed somehow. Both versions when you click on Help>About Firefox say they are up to date.

I can uninstall the 122.0.1 version. I cannot uninstall the 100.0 version.

100.0 says it is up to date but in the top right corner there is a box that says: Update available Firefox couldn't update automatically. Download the new version - you won't lose saved information or customizations.

If I tell it to download I get the 122.0.1 version installed separately from the 100.0 version.

How do I get only ONE installation of Firefox?

Hi I'm running into an issue where I'm trying to save files while retaining their original filenames, but '%' characters are changed into an underscore when I try to save it. I've tested this with Google Chrome but it doesn't run into this issue. Is there a setting or workaround so that Firefox will leave the filenames alone?

I use Firefox on a Dell laptop running Windows 10 Pro. Last night, I was was listening to music at my music website (TuneIn) when the music stopped. When I tried to restart the music, I got a message to the effect that my browser no longer allowed me to access a particular station, and a pop-up player showed up to play the music. What happened?

I just wrote this blog post and someone suggested I contact you.

I have my default browser set to Firefox on Linux (Debian Bookworm). When I open an http:// or https:// URL, it opens in Firefox, but when I open a file:/// URL, it opens in Chromium. It seems that file:/// URL makes it resort to the MIME type.

Is there anything Firefox can do here or is this a Debian or freedesktop.org issue?

Thanks!

Tim

Hi, the latest update changed what happens when pressing the enter key in dev tools. There's a complete explanation somewhere explaining the motivation, accessibilty and it being more natural/intuitive.

After years using Firefox I can honestly say it isn't as natural as described and the whole process has become very cumbersome. I can understand wanting to provide a more natural experience and give users with accessibility needs a good experience but for me it's not working.

Is there any way to turn the feature off? A setting perhaps?

If not can you tell me which version should I install which doesn't have this updated dev tools UI feature?

Many thanks

I recently lost my firefox configuration and now see the Amazon.DE search engine rather than Amazon.com. I have no idea why...

I followed assorted support guides but haven't been able to add the Amazon.com search engine: https://support.mozilla.org/en-US/kb/add-or-remove-search-engine-firefox#w_add-search-engines

1) I clicked the link "find more search engines": https://addons.mozilla.org/en-US/firefox/search-engines/. This took me to a generic list of extensions and didn't find an official amazon search option for the search bar. Those suggested had few downloads and weren't vetted by mozilla

2) I visited Amazon.com and then clicked the magnifying glass with the green plus sign in the search bar. Then tried to add amazon.com as a search engine but got this error:

Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

Can someone explain how to get this working again; I just want the normal amazon.com search in the search bar

I'm running FF 122.0. I've set default search engine to DuckDuckgo. Won't do it. Then I deleted Google from the list of search engines in settings, after first unchecking it. When I open FF it still defaults to Google - why and how do I stop this? I'm in Canada if that makes a difference (it defaults on startup to www.google.ca). One time it loaded duckduckgo but then google.ca took over - that was when I'd unchecked google and before I deleted it completely. Now it just goes straight to google, help!

macOS (and I assume Windows and Linux as well) supports local URL schemas. For instance, Apple supports the "applefeedback://" URL as a way to launch the macOS Feedback Assistance app.

If I have a link to this on a web page, or if I put it in a bookmark, Firefox will ask for confirmation and will then launch Feedback Assistant. This part works great.

But if I type that URL into the location bar, Firefox always sends it to my configured search engine. It doesn't recongize it as a valid URL. And in the popup list of suggestions, there is no option to just go there and not search for it. See the attached screen shot.

I don't want to disable location-bar searching altogether, because it is really useful, but I think there should be a way, on a case-by-case basis, to tell Firefox that I really want it to treat the entire text as a URL. The simplest approach is probably to have an extra row on the popup suggestion list that I can click on to open the text as a URL or produce an error if there is nothing in Firefox or the OS that can resolve it.

Hopefully this won't be too difficult to support. I think it would be extremely useful.