Firefox 技術支援討論區

I have just upgraded the OS on Mac Mini with the M1 chip to Sonoma (14.5) I am running Firefox 126.0.

Now it seems that I have more than one problem since the upgrade. The browsing history in my sidebar is not current. It is running about a day behind.

I reported earlier that the type on my LinkedIn is only out 7 pt when my settings have the minimum size at 14 pt.

Somebody please help. I'm afraid to do a refresh because I don't know what it will do to my banking settings.

Ellen Perless

Just today, I can no longer access the Amazon website. The pages load halfway and then it just churns/spins and never completes loading the page. So far I've discovered no other websites that have the same problem.

I am able to access the Amazon website on three other browsers - Edge, Brave and DuckDuckGo - with no problems and normal loading speed. I don't use Chrome, so I can't speak to that.

I've tried clearing the cache and that did not help. I had a Firefox update installed a couple of days ago. Don't know how long it had been sitting there, as Firefox is almost always open and doesn't have the opportunity to update until I close everything and restart my computer, which I did a couple of days ago.

Windows 10 on a Dell pc/laptop. Firefox Version 126.0 (64-bit).

Any ideas on how to fix?

I can access this website from other computers on my same network. But from my computer I get the following message

Access Denied You don't have permission to access "http://www.dsw.com/en/us/?" on this server.

Reference #18.dc1ce17.1716737942.1dc95fae

https://errors.edgesuite.net/18.dc1ce17.1716737942.1dc95fae

Hello! I installed Firefox about a year ago, and for the entire duration it seems about 60% of the time the default fonts on various websites look weird (bold?). I have tried uninstalling/reinstalling Firefox, clearing the cache, etc. See attached images for examples. Help!

Sometimes drag functionality stops working. I can't grab a tab to move it to another position or to a new window. (Holding left click on the tab and moving the cursor does nothing). Also, re-merging the tab with another firefox window stops working. (Dragging a tab to a firefox window from another firefox window doesn't merge them. It does nothing) I can right click on the tab and select Move to move it to a new window but dragging stops working. I have to close Firefox and start it again (sometimes twice), then dragging starts working again. This happens multiple times a day. I am on Linux Mint and the version is 126.0 (64-bit). This problematic behavior has only recently began.

Example video I have issues with: (https://www.youtube.com/watch?v=udXuzXhb9WY)

I can't watch youtube videos smoothly using the vp09 codec at 4k/1440p [Codec: vp09.00.51.08.01.01.01.01.00 (313) / opus (251)]. Constant buffering, lag, pausing of the video or just not playing at all keeps occurring with the video I put above for example, and other videos using the same codec.

My internet connection is very quick in fact, with getting ~90mbps upload/download. My computer specs are good, having an i7 12700kf and an rtx 3060 with 64gb of ram. All my drivers are on the latest version. The video I linked above plays for about 10 sec before not loading more of the video and just infinitely loading (The main issue that is causing this to happen is that when I open stats for nerds, the buffer health isn't being updated).

I tried various solutions online that I found on forums, such as forcing av1 encoding, which fixes the issue, however on that specific video I linked, keeps the quality at 1080p, which probably is a issue on youtubes part and the file format of the video. I tried many other fixes.

On microsoft edge, the video plays fine with no playback stutters or anything. I don't have any 3rd party extensions installed that may affect the video playback. I did a lot of things to eliminate as many variables as possible, but the issue persists. I did a full reinstall of the browser, reseting cookies and temp data and also trying the nightly version of firefox, but non of those fixes worked. Basically everything I thought of I did.

Like I mentioned before, this issue is NOT only for the youtube video I linked, but its for all videos using just the vp09 codec for the 4k/1080p quality. The only fix I did find for that video is actually while writing this, I left the tab open for the youtube video for a while then played it and it played smoothly with no interruptions and the buffer health was constantly being updated, but after refreshing the page, it was the same.

From what I can remember this issue hasn't been happening for the lifespan of my pc (less than 6 months), and I cannot remember when the issue started happening. It seems to be pretty recent (maybe 2-3 months if I were to guess). At first I started tolerating it and thought it was a small bug since it only happened on videos I played at 4k using the vp09 encoder, but now its really frustrating and makes it possible to watch most 4K content. Some videos I notice when it starts buffering, it resorts to an alternate av1 codec for 4k video, but its only for certain videos. Unfortunately I cannot back track and see what started this issue.

Here is some additional info:

   Windows 11
   NVIDIA Game ready driver version (555.85)
   No abnormal resource usage (Gpu, Cpu ram etc.)

CloudFlare is not allowing me to use Firefox for a host of sites that I routinely use, such as my bank, Credit Union 1. I have tried repeatedly and will not recognize my computer so I have to use Chrome to get through.

They are locking me out as a spammer because I am using Firefox. Whats up with that?????

Despite changing the settings and saving them to the cloud. Firefox keeps resetting to Canada as my default country. How can I change this since I live in the UK. I do not use a VPN for Canada.

Some of my add-on shortcuts have disappeared from the toolbar. I have tried all of the suggestions on your help site. If I go to the add-ons page, it says they are still there, but they don't show up in my browser.

Since 2 weeks, I have been facing a UI error in the address bar. Whenever I select it to type something, the bar and search suggestions jump up off-screen. Pic attached.

Whenever I try to log into my online banking all I get is a white screen, nothing whatsoever.

I can log in just fine using the dreaded Microsoft Edge or Chrome but firefox will not work.

Now, I do know that I have actually logged in with firefox because if I come back to the page 10 minute later I get a banking message saying that as I haven't done anything for 10 minutes it has now logged me out!

I have cleared cache & cookies, I've started in safe mode and looked at the threads in the forum but nothing helps.

This is happening on all instances of firefox that I have, work, home, laptop.

please help

thanks

I just updated Firefox & added recommended things. I went to "https://www.cranecu.org/" As soon as I hit the LogIn button I got an "Error 404" message. However, I called the office help & they suggested I try another browser. I switched to Safari the button works just fine. Any Suggestions? I am not the sharpest tack in the box when it comes to computers so please be simple. Thank You