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Flash videos hang the entire browser, killing plugincontainer.exe wakes Firefox up again

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm pos… (閱讀更多)

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm posting here so I can hopefully get some more tips from all experts here.

Symptom: Firefox completely hangs when playing back Flash videos (eg. Youtube). You can usually still hear the audio in the background, but the video freezes, and indeed the entire UI freezes. You can't even click the red [X] button to close the window at that point.

Workaround: Getting the Windows Task Manager up and killing plugincontainer.exe makes Firefox respond again, showing the "Plugin crashed" box in place of the video, and you can finally interact with the browser again.

I've tried the following:

  • Ensuring that he's running the latest Firefox (8.0.1)
  • Upgrading Flash to latest version - same problem before and after
  • Upgraded the graphics card drivers to the latest version (it's a ATI Radeon HD 3200) - same problem before and after
  • Created a new Firefox profile - still the same problem
  • Made a clean install of Firefox by wiping the program folder - still the same problem
  • Created a new Windows login account - still the same problem
  • Tried in IE - it works fine!
  • Tried in Chrome - it works fine!

I'm suspecting that this is some sort of graphics driver/flash issue, but what really boggles my mind is that it works fine in Chrome, which (I think?) uses the same non-ActiveX version of the Flash plugin.

Another piece of evidence that I think points to the device driver: running Windows in Safe Mode actually makes the video play fine (although very very low fps).

Any clues, anyone? I feel like I've tried all possible troubleshooting steps!

David Tenser 於 8 年前 詢問

cor-el 最近回覆 於 8 年前

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Since a week or 2 Firefox has been loading web pages very slow. Or it does load them but it takes a good 3 seconds before i can scroll or enter anything.

This morning also it froze up for a good 10 seconds and then it loaded the web pages again. Especially when i am browsing on a forum and return to main page or something.… (閱讀更多)

This morning also it froze up for a good 10 seconds and then it loaded the web pages again. Especially when i am browsing on a forum and return to main page or something. It just takes ages before i can select anything. It loads somewhat slower also but the part of it that i cannot select anything or scroll down before it stops thinking.

ikke1986 於 8 年前 詢問

cor-el 最近回覆 於 8 年前

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Firefox constantly freezes on my Mac, although I've installed the latest version and tried all suggested fixes - without success.

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla… (閱讀更多)

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla's help pages ! I have trashed and reinstalled several times, updated constantly as suggested. I'm now using (or trying to use) version 25. No success. I have done everything that was suggested :

- trashed and reinstalled ( several times over the years, to see if new versions of FF would work) - restarted FF in safe mode - tweaked the profile as recommended - I've painstakingly checked that all my plug-ins etc were up to date. They are.


None of these solutions have worked. As I have written more than once, none of them should be necessary : Firefox should "just work". After all, other browsers do - I use Safari and Chrome, for instance, as well as SeaMonkey. Does any one know what's happening ?

I'm now running Mac OS 10.9.

Xavier Kreiss 於 6 年前 詢問

Xavier Kreiss 於 6 年前 解答

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Flash stops working and freezes firefox. I have Fast dial and dont want to lose it so what can I do to fix this?

It doesnt matter what site or what I am doing it will come up randomly and freeze firefox then finally a box pops up and says Flash is busy or not responding continue or … (閱讀更多)

It doesnt matter what site or what I am doing it will come up randomly and freeze firefox then finally a box pops up and says Flash is busy or not responding continue or stop plugin. Naturally I stop plugin. I always install the latest flash versions I have even uninstall and reinstalled flash and downgraded and still no change or it bugs me to update. I am using firefox 26.0 I usually stay away from the betas if all possible. My biggest worry with using the reset firefox or making a new profile is my fast dial I have tons of sites right there waiting for me to click on and im afraid if I do all this I will lose it. But I have used same profile for years and years so maybe its time. I will just have to redo my fast dial I guess Unless someone can come up with another way to do it. I have disabled hardware acceleration on firefox I have to it makes my browser do some weird things. I also have disabled Hardware acceleration in flash as well. I have cleant temp files and registry. I am good with computers but have never seen issues like this with flash. If anyone could help that would be great. Thanks.

nickm25 於 6 年前 詢問

nickm25 於 6 年前 解答

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Firefox crashes/hangs (both actually)

It mostly crashes on startup. Rarely it opens but crashes on the first or second click. It doesn't even work on safe mode. Tried every possible steps from http://mzl.la/K… (閱讀更多)

It mostly crashes on startup. Rarely it opens but crashes on the first or second click. It doesn't even work on safe mode. Tried every possible steps from http://mzl.la/Kpf7Zn and http://mzl.la/MP6ZBS but none of them worked. I even re-installed the windows 7. Then it worked for a day then it again started crashing.

PC spec:

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1

System Manufacturer: Gigabyte Technology Co., Ltd.

BIOS: BIOS Date: 07/05/12 17:46:39 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.7GHz

RAM: 4096MB RAM

Graphics Driver: NVIDIA GeForce GTX 560 Ti

TheSakib 於 6 年前 詢問

TheSakib 最近回覆 於 6 年前

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Firefox crashes every time I launch it

I get sooo sick of this! It prevents me from working :/ Every time I start Firefox it freezes after 1 minute max. It doesn't matter which page I visit, or if I just start… (閱讀更多)

I get sooo sick of this! It prevents me from working :/ Every time I start Firefox it freezes after 1 minute max. It doesn't matter which page I visit, or if I just start it blank. It freezes every time, and I have to kill the process. This has been going on for a couple of Days now.

I have tried resetting Firefox, as well as removing and re-installing it and the problem is still there. I use Win 8 and the antivirus says there's no problem with that part of the pc, so it's not caused by any virus etc.

I used Firefox prev. to this and never had this particular problem.


Återställ Firefox till ursprungligt skick

Om du har allvarliga problem som du inte kan lösa, börja om med endast den viktigaste datan. Felsökningsinformation Den här sidan innehåller teknisk information som kan vara till hjälp när du försöker lösa ett problem. Vill du se svaren på några av de vanligaste frågorna om Firefox kan du besöka vår supportwebbplats. Programfakta Namn Firefox Version 28.0 Uppdateringshistorik Användaragent Mozilla/5.0 (Windows NT 6.2; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0 Profilmapp Aktiva insticksmoduler about:plugins Byggkonfiguration about:buildconfig Minnesanvändning about:memory Kraschrapporter för de senaste 3 dagarna Rapport-ID Datum

Alla kraschrapporter Tillägg Namn Version Aktiverad ID Norton Toolbar 2013.4.2.2 false {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Norton Vulnerability Protection 12.1.0.10 - 1 false {BBDA0591-3099-440a-AA10-41764D9DB4DB} Viktiga ändrade inställningar Namn Värde browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 6 browser.sessionstore.upgradeBackup.latestBuildID 20140314220517 browser.startup.homepage_override.buildID 20140314220517 browser.startup.homepage_override.mstone 28.0 extensions.lastAppVersion 28.0 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true Grafik Adapterbeskrivning Intel(R) HD Graphics Family Adapterdrivrutin igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter-RAM Unknown Direct2D aktiverat true DirectWrite aktiverat true (6.2.9200.16581) Drivrutinsdatum 6-28-2013 Drivrutinsversion 9.18.10.3224 Enhets-ID 0x0a16 GPU #2 aktiv false Grafikaccelererade fönster 1/1 Direct3D 10 Leverantörs-ID 0x8086 WebGL-renderare Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 JavaScript Incremental GC true Tillgänglighet Aktiverad true Förhindra tillgänglighet 0 Biblioteksversioner Förväntad minimiversion Version som används NSPR 4.10.3 4.10.3 NSS 3.15.5 Basic ECC 3.15.5 Basic ECC NSSSMIME 3.15.5 Basic ECC 3.15.5 Basic ECC NSSSSL 3.15.5 Basic ECC 3.15.5 Basic ECC NSSUTIL 3.15.5 3.15.5

angryzilla 於 6 年前 詢問

angryzilla 最近回覆 於 6 年前

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Firefox worked then stopped and will not work at all now. I have done all that is listed as fixes. I have windows 8.1 any ideas for help? I have no ideas.

I was using firefox and it wouldn't load a page so I closed it. But it kept saying it was running still when I tried to re-open it. I had to go into task manager to shut … (閱讀更多)

I was using firefox and it wouldn't load a page so I closed it. But it kept saying it was running still when I tried to re-open it. I had to go into task manager to shut the process down. Since I did that, it wouldn't work at all. so I reinstalled the newest version, I checked for virus/malware, I cleared the history and cookies, checked the proxy, and defraged the system. I have restarted the computer multiple times. I can still not get it to connect to a website and when I shut it down, it will not close unless I go into task manager to close it under the processes. I can open IE just fine. any thoughts? I am using an HP with windows 8.1 and I have no idea how to start in safe mode since I do not know how to get to it. That is the only thing I have not done.

Biocat 於 6 年前 詢問

FredMcD 最近回覆 於 6 年前

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videos start but stop although sound continues

Videos will start along with sound but the video will stop although sound continues.If I move my pointer over the video it will jump to where the progress bar indicates w… (閱讀更多)

Videos will start along with sound but the video will stop although sound continues.If I move my pointer over the video it will jump to where the progress bar indicates where the video is at it's current playback time.How can I fix this problem?

Rogue5 於 5 年前 詢問

FredMcD 於 5 年前 解答

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Flash continually crashes on Macbook Pro after troubleshooting

Flash is up to date (v. 16) and FF is v.35 Even after unchecking Accelerate - and trying in Safe Mode, flash still crashes each time a page loads with a video or ad that … (閱讀更多)

Flash is up to date (v. 16) and FF is v.35 Even after unchecking Accelerate - and trying in Safe Mode, flash still crashes each time a page loads with a video or ad that uses flash.

I am on an older v of OS X 10.8.5

Here are most recent reports:

bp-9ece670e-f1f5-47e5-9778-ead242150123 1/23/15 8:56 AM bp-af1bb8dc-907b-4f58-9d8b-8f8d72150123 1/23/15 8:55 AM bp-6abc13e7-0b44-4dbc-9975-eee432150123 1/23/15 8:50 AM bp-793ecdca-d17d-4e16-8783-f24822150123 1/23/15 8:42 AM bp-ebee767f-31fb-4cd4-a424-6f5fb2150123 1/23/15 8:40 AM bp-32c9ea41-56aa-4b56-991e-3dd072150123 1/23/15 8:37 AM bp-46d89e03-46c2-4d05-b80f-24e902150123 1/23/15 8:35 AM bp-867552f1-54d2-411e-9348-ec23c2150123 1/22/15 9:37 PM

g00d_news 於 5 年前 詢問

guigs 最近回覆 於 5 年前

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Firefox wont open

Foxfire won't open at all.When I press the icon to open it, i get the spinning beachball and then nothing opens. No error messages. I am running on Windows 7 Home Basic i… (閱讀更多)

Foxfire won't open at all.When I press the icon to open it, i get the spinning beachball and then nothing opens. No error messages. I am running on Windows 7 Home Basic if that helps. I have tried uninstalling it and reinstalling it, I have made sure the firewall is not blocking it.I cannot open it in safe mode.

I miss my firefox and want it back. Please Help

trishiaA 於 5 年前 詢問

cor-el 最近回覆 於 5 年前

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Shockwave player keeps crashing.

playing video while in Art Institute of Pittsburgh online campus keeps crashing. The video plays for a bit then crashes for no apparent reason. I have copied the last 3 s… (閱讀更多)

playing video while in Art Institute of Pittsburgh online campus keeps crashing. The video plays for a bit then crashes for no apparent reason. I have copied the last 3 submitted crash reports and have listed them here.

bp-b58e086e-f533-42b5-a039-ce9e02150416 4/16/2015 10:36 AM bp-f9c8b081-7a22-43e3-a95a-5c3ff2150416 4/16/2015 10:28 AM bp-ca567841-5073-4831-9e4a-4522f2150416 4/16/2015 10:23 AM

not sure if I copied them right or not. They are links on my page but are not links here. Looks like they pull up by the ID numbers or something.

I hope you can help me with this.

Raven0229 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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Firefox crashes

Everytime I go to youtube or perezhilton.com my firefox stalls and shows the spinning wheel. I end up having to close firefox by forcing it to quit by going to finder. … (閱讀更多)

Everytime I go to youtube or perezhilton.com my firefox stalls and shows the spinning wheel. I end up having to close firefox by forcing it to quit by going to finder. I am using a mac. I have tried re-installing firefox and updating adobe. The firefox still crashes even when in safe mode.

Report ID: bp-279e36f3-c9a1-4d3a-9692-81c0c2150427

firefox-crashing 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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My browser is always crashing.

Recently, my browser is always crashing. At times, the page would go blank and unresponsive. These are the Crash Reports ID : Report ID bp-1977388c-0774-4bb6-b935-527b… (閱讀更多)

Recently, my browser is always crashing. At times, the page would go blank and unresponsive. These are the Crash Reports ID :

Report ID bp-1977388c-0774-4bb6-b935-527b52150427 bp-fde3140c-b7ca-4e61-865f-c770a2150427 bp-b7d76755-a828-43ad-b625-2236c2150427

Kiritharen 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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37.02 Freezes on mac 10.10.3

Hi I'm using Firefox 37.02 but it constantly freezes on mac running 10.10.3, I have reset it and tried safe mode but with same result. Hope you can help. Regards Simon … (閱讀更多)

Hi I'm using Firefox 37.02 but it constantly freezes on mac running 10.10.3, I have reset it and tried safe mode but with same result. Hope you can help. Regards Simon

plantphoto 於 5 年前 詢問

cor-el 最近回覆 於 5 年前

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Firefox crashes

After booting up and getting my desk top I get a Firefox message "couldn't load XPCOM" and cannot get any further. Phone Line is OK and router shows I have internet conne… (閱讀更多)

After booting up and getting my desk top I get a Firefox message "couldn't load XPCOM" and cannot get any further. Phone

Line is OK and router shows I have internet connection,

. What be the problem?

johnhatto 於 5 年前 詢問

cor-el 於 5 年前 解答

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Firefox crash on youtube. Safe mode works, reinstall doesn't

I've been having a lot of trouble with youtube in FF on and off for a while now. I noticed if I run FF in safe mode, it works without any problem, but normally playing a … (閱讀更多)

I've been having a lot of trouble with youtube in FF on and off for a while now. I noticed if I run FF in safe mode, it works without any problem, but normally playing a youtube vid (even embedded in another site) can cause my display driver or even my pc to crash. My driver is fully updated, and was reinstalled cleanly. I tried refreshing FF and it didn't help. I uninstalled FF completely, even manually erasing any trace of any file/folder that had firefox or mozilla in it. Reinstalled and still the same problem continues.

Any suggestions?

BlueRev 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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I have went through the Q&A, followed the tips and still getting crashes. I am sending you some of the most recent reports. Thank you in advance

I am sending you a copy of the crash reports: bp-9551daa0-0b5e-4fcf-93c2-af64f2150501 1/5/2015 17:07 b6d3b995-520a-4769-9b66-110fbd7cff99 30/4/2015 21:31 9c554186-36f3… (閱讀更多)

I am sending you a copy of the crash reports:

bp-9551daa0-0b5e-4fcf-93c2-af64f2150501	1/5/2015 17:07 
b6d3b995-520a-4769-9b66-110fbd7cff99	30/4/2015 21:31 
9c554186-36f3-4953-b8fa-e3070a5e3bdf	28/4/2015 21:21 
bp-b89a5be0-b415-4f2b-98a7-3fe5f2150424	24/4/2015 21:55 
16084334-fc8a-4ccf-90fe-98a0d8642d43	22/4/2015 21:18 
bp-3643a9a8-0305-4924-b1a0-9feda2150421	21/4/2015 17:48 
bp-95ee9741-1d71-473e-ab32-68cbe2150409	10/4/2015 0:38 
bp-20959f1d-d932-494a-82ee-081842150331	31/3/2015 20:54 
5aacecdb-fa39-433c-b86f-fbc1e5a6cc56	31/3/2015 20:54 
bp-0dfaed49-0272-48e9-8f85-e9e8f2150330	30/3/2015 23:55 
bp-1abaeaaa-1af9-46e7-b546-7f0132150330	30/3/2015 20:54 
2f7974d1-2aa5-4435-9988-ab9ef0716d17	26/3/2015 17:22 
bp-41f250a8-d453-48bb-8cac-82ef52150320	20/3/2015 9:04 
bp-05ff3b88-98a6-4432-a489-582652150320	20/3/2015 9:04 
bp-ffbc68e8-8f3f-45f0-ac5f-a21542150317	17/3/2015 19:59 
bp-2e683475-f578-4c47-aa4a-e710d2150306	6/3/2015 20:49 
bp-ce3eda05-52bb-492e-927b-0dc762150306	6/3/2015 10:14 
bp-df3647f3-c94b-44f4-80be-3818f2150303	3/3/2015 21:34 
24aba14a-d853-4d64-b3fb-8456c951e627	2/3/2015 23:22 

The reason that I am sending you the info and posting the question, is because browsing has become tiresome for me, since I have to put up with the delays in responding, the crashes, the immense consumption of memory and so forth. I also tried a clean install and again the same things happened. I keep getting the black screens, the not responding etc..

Thank you in advance

Marios

Aragorn26 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前