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Firefox has stopped working in Windows 8.1

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that … (閱讀更多)

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it. Here are the details of the problem: Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	73.0.0.7342
 Application Timestamp:	5e3dd850
 Fault Module Name:	StackHash_f96d
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	PCH_E3_FROM_firefox+0x0000000000012DA7
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	f96d
 Additional Information 2:	f96d8dfc5abfdb4955f2d95536ed83bc
 Additional Information 3:	ac30
 Additional Information 4:	ac3018f570c0593619fc4cea353ba848

Asked by Keith 4 個月前

Answered by Roland Tanglao 4 個月前

  • 已解決

How can I fix firefox tabs crashing?

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and c… (閱讀更多)

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and crashes. I am using Firefox 73.0.1 (64-bit) on a Windows 7 Professional computer.

1. This mainly occurs when viewing a video (mostly Youtube), scrolling down on pages, or opening or switching to a new tab.

2. Beforehand if there were issues it would take a few seconds to load the tab, now it just instantly crashes.

3. I've tried uninstalling and re-installing, clearing everything, turning off add-ons, and changing options and nothing has worked. At best, I've stopped it from crashing on launch and disabling add-ons.

4. This issue does not happen on other browsers, nor has my computer shown any unusual behavior.

5. It did not start immediately with the new update, which I got the 20th. It started occurring a week or so after.

Asked by krazykopter96 3 個月前

Answered by krazykopter96 3 個月前

release 78.0

Tab on ca.finance.yahoo.com crashes intermittently. Never had this issue with previous firefox. Am running on windows 10 (2004) … (閱讀更多)

Tab on ca.finance.yahoo.com crashes intermittently. Never had this issue with previous firefox. Am running on windows 10 (2004)

Asked by Ultrhub 3 天前

Last reply by Ultrhub 1 天前

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Youtube crashes windows

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to brea… (閱讀更多)

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to break my entire desktop. This only happens with Firefox. Also, YouTube is much slower to load on Firefox, which will most likely make Windows 8 crash more often.

Asked by SuddenNonsense 5 年前

Answered by SuddenNonsense 5 年前

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firefox keeps crahsing over and over

So the passed few weeks my firefox just keeps crashing randomly. then once it has crashed it opens up and crashes again and again someone please help thanks d96018bd-011… (閱讀更多)

So the passed few weeks my firefox just keeps crashing randomly. then once it has crashed it opens up and crashes again and again someone please help thanks

d96018bd-0116-4f9c-bded-2cbd45ac81da 4/10/2014 6:09 PM bp-3bfa1485-d70b-40ee-b7f4-495672141004 4/10/2014 6:08 PM bp-95538442-675c-43d2-94df-2082f2141004 4/10/2014 6:05 PM bp-25750a8a-1e3a-40f0-91cf-428782141004 4/10/2014 6:05 PM f17ccb91-342a-4eed-a9fc-d6149b21e21a 4/10/2014 6:05 PM bp-5e5bd2a2-43dc-4bcc-ab97-303d12141004 4/10/2014 6:05 PM

Asked by mikezy 5 年前

Last reply by philipp 5 年前

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Rainbow wheel appears when I open Firefox - then it hangs and all I can do is force-quit.

I have uninstalled and reinstalled Firefox on my Macbook Pro. The same thing keeps happening - I open Firefox and the rainbow wheel appears - that's it. I have tried to r… (閱讀更多)

I have uninstalled and reinstalled Firefox on my Macbook Pro. The same thing keeps happening - I open Firefox and the rainbow wheel appears - that's it. I have tried to reset Firefox (I was able to click a "reset" button yesterday but nothing happened. I tried to reset it today but an unable to do so). All I can do is force quit the application. I think resetting it to default might work but I cannot write anything in the address bar or click on any of the tabs because the rainbow wheel is the only thing that appears. This has never happened before and I don't know what's going on.

Thank you in advance for your help.

Asked by mzfisher 5 年前

Last reply by cor-el 5 年前

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Firefox crashes with error msg: plug-in container exe has encountered a problem and needs to close. Mod name: Mozallac.dl

Firefox crashes with error messages: plug-in container exe has encountered a problem and needs to close. Details: Mod User 32.0.3.5379 Mod Name: mozallac.dl Why does th… (閱讀更多)

Firefox crashes with error messages: plug-in container exe has encountered a problem and needs to close. Details: Mod User 32.0.3.5379 Mod Name: mozallac.dl

Why does this constantly occur?

Asked by SouthSantee 5 年前

Last reply by FredMcD 5 年前

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Firefox crashes

I wish I knew why Firefox has been crashing, but even in Safe Mode it dies. Here's what I do know: 1) Firefox was running fine in Fedora 17. Very rarely a crash even wi… (閱讀更多)

I wish I knew why Firefox has been crashing, but even in Safe Mode it dies. Here's what I do know:

1) Firefox was running fine in Fedora 17. Very rarely a crash even with 30 windows and 100+ tabs on multiple desktops.

2) I upgraded (as in: new install, but same home directory) from Fedora 17 to Fedora 20. No new hardware. Constant crashes - sometimes multiple times per hour. Sometimes multiple times per minute. Sometimes, crashing immediately on 'restart' of session while opening all my tabs back up & I have to do this a few times to get it working... usually, once it's up, it stays running for an hour or two.

3) Reduced windows to 12-15, and tabs to ~30. No effect.

4) Tried creating a new profile; tried different desktop environment (Cinnamon vs Gnome); tried uninstalling Flash plugin, other plugins, and then tried Safe Mode. Crash, crash crash.

I'm kind of at my wit's end. Fedora 20 is updated with latest packages. I am using the Nvidia proprietary drivers, but it crashes even in "Safe Mode", so hardware accel shouldn't be the cause.

I can run memtest86+ (which could take quite a while on a 16G RAM machine), but it would be quite a coincidence that I would have a memory failure right at the time I upgraded to Fedora 20, would it not?

Asked by LuminaryCrush 5 年前

Last reply by LuminaryCrush 5 年前

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Firefox crashes again and again

Dear supporters, please help! my firefox crashes down again and again, after 5 to 10 minutes of use. I tried all sorts of things: de- and reinstallation of firefox, windo… (閱讀更多)

Dear supporters,

please help! my firefox crashes down again and again, after 5 to 10 minutes of use. I tried all sorts of things: de- and reinstallation of firefox, windows updates, check of the virus scan (antivir professional), system restore point etc.)

Thats the last ID of the about:crashes report: bp-7ad437e9-b4b4-4ce5-a761-62b3d2141003

KIndly give me advice what to do.

Thank you

Arndt Jakob

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by arndtjakob 5 年前

Last reply by FredMcD 5 年前

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Wehave two profiles on our DELL. One profile is now showing this message - "The proxy server is refusing connections" - when we try to log on to the internet.

One user can log on to the internet - no problem, but other user gets - "The Proxy Server is Refusing Connections. E-mails are good all around. Have checked settings, but… (閱讀更多)

One user can log on to the internet - no problem, but other user gets - "The Proxy Server is Refusing Connections. E-mails are good all around. Have checked settings, but can't find any solution.

Asked by rcontryman 5 年前

Answered by FredMcD 5 年前

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usally when i open a tab firefox crashes how do i fix this?

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of… (閱讀更多)

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

Asked by dion69 5 年前

Last reply by cor-el 5 年前

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Firefox crashes

Okay. A few days ago, I suddenly began having issues with Firefox crashing every time I try to save any sort of file. It doesn't matter the type - image, file, etc. I ha… (閱讀更多)

Okay. A few days ago, I suddenly began having issues with Firefox crashing every time I try to save any sort of file. It doesn't matter the type - image, file, etc.

I have tried everything I can find in the forums and troubleshooting sections.

I started Firefox in safe mode. Still crashed. I reset it. Still crashed. I rolled back to an earlier version. Still crashed. I deleted Firefox and did a clean install. Still crashed. I have checked for updates on all the plugins/add-ons/extensions. Still crashed. I updated my graphics drivers. Still crashed.

I can't even include a link to the most recent crash report because every time it crashes, I get a message that Firefox had a problem submitting the crash report. I'm out of ideas at this point. I have a lot of extensions installed and enabled, but even fresh from the new reinstall, before I added any of them back, the browser would crash whenever I tried to save anything.

Please help!

Asked by winsomebulldog 5 年前

Answered by winsomebulldog 5 年前

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Continuously refreshing a tab after an interval leads to high memory consumption (400MB to 800MB in 30 seconds for 3 refreshes at 10 secs interval), why?

Environment: MAC OSX 10.9.5 Firefox 32.0.3 Firefox keeps consuming lot of memory when you keep refreshing a tab after an interval. I opened a single tab in my firefox and… (閱讀更多)

Environment: MAC OSX 10.9.5 Firefox 32.0.3

Firefox keeps consuming lot of memory when you keep refreshing a tab after an interval.

I opened a single tab in my firefox and logged into my gmail account on that. At this stage the memory consumption was about 400MB. I refreshed the page after 10 seconds and it went to 580MB. Again i refreshed after 10 seconds and this time it was 690MB. Finally, when i refreshed 3rd time after 10 seconds, it was showing as 800MB.

Nothing was changed on the page (no new email, chat conversation, etc. nothing). Some how i feel that the firefox is not doing a good job at garbage collection. I tested this use case with lot of other applications and websites and got the similar result. Other browsers like Google chrome, safari, etc. they just work fine.

For one on of my application with three tabs open, the firefox literally crashed after the high memory consumption (around 2GB).

Can someone tell me if this is a known issue in firefox? and is firefox planning to fix it? Right now, is there any workaround or fix for this?

Asked by mp 5 年前

Last reply by mp 5 年前

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Firefox crashes on startup. Both 31.1.1ESR and 32.0

Firefox was first installed by another administrator. But wasn't working. I didn't remove it, just installed another version. After that, it crashes every time I'm trying… (閱讀更多)

Firefox was first installed by another administrator. But wasn't working. I didn't remove it, just installed another version. After that, it crashes every time I'm trying to start it.

What I did: 1. Uninstalled Firefox using standard Windows via Programs & Components in Control Panel 2. Removed Firefox Profile 3. Removed Registry settings associated with Firefox

Another details of my set-up:

1. McAfee antivirus is disabled 2. SRP is disabled

The latest crash ID is: bp-7b3a2e15-52b5-4407-874d-0b8122141014

Nothing unusual in Events Viewer.

Platform: Win 7 Pro 32bit. Thanks

Asked by domus 5 年前

Last reply by FredMcD 5 年前

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Firefox crashes

We are getting numerous reports from our users that ESR 31.2 is crashing on launch, safe mode does not work either. Here is a crash report: AdapterDeviceID: 0x0102 Adapt… (閱讀更多)

We are getting numerous reports from our users that ESR 31.2 is crashing on launch, safe mode does not work either. Here is a crash report:

AdapterDeviceID: 0x0102 AdapterVendorID: 0x8086 AvailablePageFile: 13372104704 AvailablePhysicalMemory: 5128089600 AvailableVirtualMemory: 4100419584 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 86179840 BreakpadReserveSize: 41943040 BuildID: 20141011074935 CrashTime: 1413466625 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1413460028 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 047e1028, AdapterDriverVersion: 8.15.10.2418

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 86 StartupTime: 1413466624 SystemMemoryUsePercentage: 39 Throttleable: 1 TotalPageFile: 16928415744 TotalPhysicalMemory: 8465170432 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 31.2.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by klassey 5 年前

Last reply by FredMcD 5 年前

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Firefox crashes at random times

Firefox has been a bit slow lately, stalling sometimes, and it's begun crashing at random intervals, sometimes when I'm not even doing anything. I hadn't updated in a whi… (閱讀更多)

Firefox has been a bit slow lately, stalling sometimes, and it's begun crashing at random intervals, sometimes when I'm not even doing anything. I hadn't updated in a while, so I went and did that, hoping that would cure it, but that's a no-go. So I went and checked the latest crash report and the reason came up as:

EXC_BAD_ACCESS / 0x0000000d

I'm afraid I don't know what this means or how to fix it.

Asked by xxDster 5 年前

Last reply by FredMcD 5 年前

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Is someone able to analyize my crash report please?

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash repor… (閱讀更多)

I hope to get some direction with FF crashes, I am getting between 10 & 20 crashes per month. Just recently it's gone crazy. I never get any response from crash reports submitted???

bp-6e46c5a8-f70b-4e32-8f0a-9d6522141018 18/10/2014 12:08 PM bp-b19134b9-055f-4f25-8548-49da62141018 18/10/2014 11:40 AM bp-2ef9e16b-be87-449c-a39c-fef8d2141018 18/10/2014 11:40 AM bp-034d80c1-e7b8-4472-b26a-c9f182141018 18/10/2014 11:39 AM bp-12ac489c-5ccc-45bc-a9ac-cd3022141018 18/10/2014 11:39 AM bp-c53df39e-cdb7-447a-91dc-89d722141017 17/10/2014 11:20 PM bp-a0088fbe-7e34-4bbb-b5ca-f30d92141017 17/10/2014 3:33 PM bp-df8418b5-9a6b-45e1-bff7-25c062141017 17/10/2014 3:33 PM bp-20d1eb01-6a73-4283-8d80-9b4512141017 17/10/2014 3:33 PM bp-203b11de-1416-47f3-858a-b6bab2141017 17/10/2014 3:30 PM bp-0d77d172-83f5-4ec9-bafd-fa7b52141017 17/10/2014 3:29 PM bp-3b0f77e9-cd40-4d38-9505-3060d2141017 17/10/2014 3:29 PM bp-a4400389-89a2-4bb3-85d4-499942141016 17/10/2014 8:58 AM bp-9fb49d91-4fda-4927-a838-718d82141016 17/10/2014 8:38 AM 150b8cb7-66ac-4dc7-8f5f-50b3530e3a85 10/10/2014 7:56 PM bp-cd3ee511-eec1-424f-b921-8bbae2141006 6/10/2014 6:25 PM bp-bad65a64-18af-4d3a-825f-07a202140927

Asked by Dills58 5 年前

Last reply by FredMcD 5 年前

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Firefox crashes, can not even open in safe mode

Hi everyone, my ff started crashing lately and I cant even open it in safe mode. help me out? Thanks! Crash ID: bp-0f75fb36-8774-4c37-9b69-581232141021 Crash ID: bp-90117… (閱讀更多)

Hi everyone, my ff started crashing lately and I cant even open it in safe mode. help me out? Thanks!

Crash ID: bp-0f75fb36-8774-4c37-9b69-581232141021 Crash ID: bp-90117424-e193-4772-8ace-2a08e2141021 Crash ID: bp-8a028e85-2918-4b1e-bad2-769072141021 Crash ID: bp-e22a70e1-fa58-49bd-aa5b-be8692141021

Asked by jcomputer 5 年前

Last reply by FredMcD 5 年前

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Firefox crashes

Firefox will not run for more than a few minutes at a time. I have uninstalled, reinstalled, and updated. I have tried in safe mode and it still crashes. I can't figure o… (閱讀更多)

Firefox will not run for more than a few minutes at a time. I have uninstalled, reinstalled, and updated. I have tried in safe mode and it still crashes. I can't figure out what is causing this. I have submitted multiple crash reports (60+). There is no real pattern that is evident (certain sites, etc.).

Thank you for any help you can offer!

Latest crash report: bp-f7e9f7bd-e287-4dd1-a10c-733652141001

Asked by Nathan914 5 年前

Answered by ideato 5 年前

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Firefox crashes

crash ID: bp-276c1125-5906-4568-9f5c-86ce62141023 my firefox crashed as soon as i installed and opened it,and i even had no chance to start it. AdapterDeviceID: 0x0126 A… (閱讀更多)

crash ID: bp-276c1125-5906-4568-9f5c-86ce62141023

my firefox crashed as soon as i installed and opened it,and i even had no chance to start it.

AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.0.0.0 AdapterSubsysID: 397a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:0.10.14,cemigration%40mozillaonline.com:33.0,coba%40mozilla.com.cn:1.0.24,cpmanager%40mozillaonline.com:1.2.14,easyscreenshot%40mozillaonline.com:1.2.3,personas%40christopher.beard:2.1.1,quicklaunch%40mozillaonline.com:0.17,tabimprovelite%40mozillaonline.com:1.7.33,xthunder%40lshai.com:1.3.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0,commonfix%40mozillaonline.com:0.9,semodifier%40mozillaonline.com:0.2,wx-assistant%40mozillaonline.com:1.1.2,youdao-translate%40mozillaonline.com:0.8 AvailablePageFile: 5800353792 AvailablePhysicalMemory: 2159226880 AvailableVirtualMemory: 3929341952 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 49152000 BreakpadReserveSize: 41943040 BuildID: 20141011015303 CrashTime: 1414030455 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1413980800 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 397a17aa, AdapterDriverVersion: 9.0.0.0 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 409 StartupTime: 1414030453 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8531066880 TotalPhysicalMemory: 4236099584 TotalVirtualMemory: 4294836224 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 33.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 服务提供商 : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP 服务提供商 : 2 : 1 :  
RSVP UDPv6 服务提供商 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP 服务提供商 : 2 : 2 : 

useragent_locale: zh-CN

此报告同时包含了应用程序崩溃时状态的技术信息。

Asked by vonlyinno 5 年前

Answered by user669794 5 年前