Firefox 技術支援討論區

Upon the subject action, Windows 10 takes a system/memory dump, sends it to Microsoft, and automatically restarts. Firefox appears to be initializing for about 3 seconds (after clicking its shortcut) and then the crash occurs. The display of the initial Firefox landing page is not obtained.

The blue screen of death (BSOD) has this message: KMODE EXCEPTION NOT HANDLED

Also, the networking software (NETGEAR) is rendered inoperable and must be re-installed upon Windows restart. Otherwise, my system is stable. Maintenance is regularly applied as it becomes available.

Device Specifications: - Device name: LENOVO-71C72702 - Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz 3.00 GHz - Installed RAM: 4.00 GB (3.25 GB usable) - Device ID: D607D8C6-79B8-48DA-BE03-F72C10EF4442 - Product ID: 00330-80000-00000-AA092 - System type: 32-bit operating system, x64-based processor - Pen and touch: No pen or touch input is available for this display

Windows Specifications: -Edition: Windows 10 Pro - Version: 20H2 - Installed on: ‎6/‎9/‎2020 - OS build: 19042.1081 - Experience: Windows Feature Experience Pack 120.2212.3530.0

Firefox was a delight to use. But now not so much, as it's unavailable as described above.

If anyone has a fix, or a suggestion for obtaining one, it would be gratefully appreciated. Thanks!

I do not know if there is a solution; but on my Windows 7 this browser crashes the whole OS when I do anything with Google and its features. GMAIL on it gets the most use; and the signin and logging out are times that are worrisome. However, Google crashes all my browsers; so it was not enough to remove Chrome. When SeaMonkey crashes, it only crashes the program without shutting down the whole OS. Solutions, anybody? I am posting on my Mac Catalina, but have to keep Windows 7 running.

Hello, wondering if anyone else can replicate this problem or knows a solution, as its quite alarming that opening a web page should cause the whole system to immediately shut down.

The web page (tbf, advert heavy clickbait nonsense) concerned is:

https://www.lep.co.uk/health/coronavirus/dont-be-a-dick-warns-lancashire-county-council-as-controversial-new-poster-targets-unmasked-shoppers-3498413

Opening in troubleshoot mode seems ok, opening in Safari seems ok, but normal Firefox results in the shut down as page is loading.

Brief info:

Mac Mini M1 2020, 16GB running Monterey 12.0.1

Name Firefox Version 95.0.2 Build ID 20211218203254

Mac error report:

panic(cpu 0 caller 0xfffffe0028b0d614): Too many alloc retries: 502, table:0xfffffe002c567560, type:1, nelem:1 @ltable.c:489 Debugger message: panic Memory ID: 0x6 OS release type: User OS version: 21A559 Kernel version: Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:24 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T8101

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's possible it was Firefox related, but Firefox seemed to work OK.

Since the upgrade, Firefox has been unstable in a very odd way I haven't seen before. I've been using Firefox and its predecessor Netscape since 1995 when I was using a beta version of Netscape.

Sometimes Firefox will crash and then refuse to restart, but most of the time the problem is I can get it to restart, but then if I close Firefox and try to reopen it, it will refuse to restart. If I copy over a backed up profile it will usually start at least once and may run OK for a couple of days. But when it crashes, I can't get it going again without copying over a backed up profile. Though that can be hit and miss too. Sometimes a backed up copy that worked before won't work, but another backup will.

When I upgraded I was on, I think 70.0 esr, but I upgraded to 78.8.0 esr (both 32 bit) trying to get it stable again. I tried installing 78.8.0 esr x64 and i was able to quit and restart, but it crashed and refused to restart a few hours later.

I tried Safe Mode and it starts in Safe Mode, even with a bad profile, but when I turn off all add-ins in Safe Mode and try to start normally, it won't start if it's not starting. Hardware Acceleration is off (it's been off the entire time).

On the most recent crash I deleted the profile that crashed copied over the last working profile files, but it still wouldn't start. I then went back to the Win 7 installation profile, copied over the crashes and datareporting directories of the profile and it started.

I've tried copying small pieces at different crashes and copying over something that worked the time before sometimes works, and sometimes doesn't.

Has anybody ever seen a problem like this one? And if so did they manage to fix it?

When opening any version after 89, Firefox opens then is unresponsive to any action. I have to force quit. I copied the crash report that is sent to Apple. It is a 500+ page Word document. The only solution is to reinstall v89.0.2 and it works fine. Then not allow automatic updates.

Any suggestion appreciated.

Thanks Ken

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes black & white blocks on screen and then makes my phone reboot. I have a Samsung galaxy S4 with android 9.0 (pie) installed. Is there anything I can do to make it work?

Firefox completely crashes my computer. It hangs, and won't even shut down properly. Even when I do shut it down I am forced to open my task manager and force it to shut down. When using facebook it completely ceases to function. It fails everywhere, on many websites, and on several different machines. I was a stubbornly loyal Netscape user, Mozilla user, and Firefox user since the 1990s. I've always appreciated what they've tried to do, but Firefox has become a miserable failure, and I HATE that I am now forced to use Google Chrome or some other monopolist browser. FIX THIS SHIT.

I have several times experienced that Firefox 95.0 crashes unexpectedly, and renders a black screen, BSOD, which leaves Windows unable to respond to keyboard and mouse inputs. The only way to exit is to shut down and restart the computer. Any hints ?

I TURNED MY LAPTOP OFF TO GO TO SLEEP, NIGHT BEFORE LAST, WITH EVERYTHING WORKING NORMAL??....I TURNED IT ON AT 6:00AM THIS MORNING, CONNECTED TO FIREFOX & EVERYTHING CAME UP, EXCEPT I HAD A BLANK & WHITE SCREEN, NONE OF MY SITES WILL CONNECT, I GOT HERE WITH BING, DON'T KNOW HOW TO GET A REPLY, CAN'T GET G-MAIL?? thanks DAVID