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Sync not working

I am signed in on both my iPhone (26.0) and Mac (77.0.1 (64-bit)) but when clicking on my device in Send Tab to Device nothing happens. Also my bookmarks and history are … (閱讀更多)

I am signed in on both my iPhone (26.0) and Mac (77.0.1 (64-bit)) but when clicking on my device in Send Tab to Device nothing happens.

Also my bookmarks and history are not syncing up even after clicking sync on both devices.

Any ideas what is going on?

Asked by max48 5 天前

Firefox syncing as a new device

Has anyone else encountered the problem of Firefox for Mac disappearing from my after restarting my computer only to pop up after a few minutes and set up like a new brow… (閱讀更多)

Has anyone else encountered the problem of Firefox for Mac disappearing from my after restarting my computer only to pop up after a few minutes and set up like a new browser? I was using Firefox on my MacBook Pro with sync on, but after restarting my laptop, Firefox shows up as a new device syncing my account and I can see my previous browser's synced tabs as if that was a separate device. Sorry for rambling, anyone have a solution?

Asked by Mak 4 天前

  • 已解決

Sync no longer synchronizes any elements

Hello, Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I… (閱讀更多)

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Asked by Jinx 4 天前

Answered by the-edmeister 1 天前

not sync

Hello I need help, I've been using SYNC for many years and it's always worked fine, but at the moment I can't sync my account on new devices. do not know what's going on,… (閱讀更多)

Hello I need help,

I've been using SYNC for many years and it's always worked fine, but at the moment I can't sync my account on new devices.

do not know what's going on, I've done disconnect on all devices, I re-logged in but does not sync my passwords and sites

Asked by Raul Xavier 4 天前

Last reply by Andrew 3 天前

How can I tell whether IT/ISP has blocked firefox syncing?

Starting this week, Firefox syncing doesn't seem to work anymore at a particular place I visit every weekday. I mean, I can still log into my Firefox account, but nothing… (閱讀更多)

Starting this week, Firefox syncing doesn't seem to work anymore at a particular place I visit every weekday. I mean, I can still log into my Firefox account, but nothing syncs: not extensions nor passwords nor bookmarks, even if they all have check marks next to them in about:preferences?entrypoint=fxa_app_menu#sync.

Is there a test I can run to see what's going on behind the scenes? Thanks.

Asked by Mozilla cheese 3 天前

Last reply by Mozilla cheese 3 天前

Firefox Sync is not bringing in my synced bookmarks

My laptop crashed. I am setting up Firefox on a new one. I had enabled Sync on the previous one. On the new machine, I logged in and enabled sync, but the sync is not bri… (閱讀更多)

My laptop crashed. I am setting up Firefox on a new one. I had enabled Sync on the previous one. On the new machine, I logged in and enabled sync, but the sync is not bringing in any data. I had been using the sync for quite a long time and had not met with such issue. I can see on the devices page both the old and new machines. What can be causing this issue?

Asked by ursJAR 3 天前

Last reply by Jinx 3 天前

Firefox won't sync history/bookmarks - but will "Send tabs to device"

Hi, Sync well, won't! I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices. I've trie… (閱讀更多)

Hi, Sync well, won't!

I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices.

I've tried one of the Win10 on two networks.

I click Sync, and I get no error messages, but nothing happens. If I check the about:sync-log, I see the following:

Error log is as follows:

1593531177425 Sync.LogManager DEBUG Flushing file log 1593531177426 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1593531177436 Sync.LogManager DEBUG Log cleanup threshold time: 1592667177436 1593531177445 Sync.LogManager DEBUG Done deleting files. 1593531639260 FirefoxAccounts INFO Polling device commands. 1593531639261 Sync.Service DEBUG User-Agent: Firefox/77.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.79.0.20200602222727.desktop 1593531639261 Sync.Service INFO Starting sync at 2020-06-30 16:40:39 in browser session IlbH5FF_JT0T 1593531639261 Sync.Service DEBUG In sync: should login. 1593531639261 Sync.Service INFO User logged in successfully - verifying login. 1593531639262 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1593531639262 FirefoxAccounts DEBUG getOAuthToken enter 1593531639263 FirefoxAccounts TRACE getCachedToken returning cached token 1593531639263 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1593531639263 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1593531639263 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1593531639263 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1593531639263 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1593531639263 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1593531639266 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1593531639769 Sync.Resource DEBUG GET fail 401 https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/info/collections 1593531639769 Sync.Resource WARN GET request to https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/info/collections failed with status 401 1593531639770 Sync.Service WARN 401: login failed. 1593531639770 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1593531639770 Sync.BrowserIDManager INFO Getting keys 1593531639771 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1593531639771 FirefoxAccounts DEBUG enter getAssertion() 1593531639771 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1593531639771 FirefoxAccounts DEBUG getAssertionFromCert 1593531639772 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1593531639772 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1593531639772 Sync.BrowserIDManager DEBUG Getting a token using an Assertion 1593531639772 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1593531639772 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1593531639786 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1593531639786 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1593531639786 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -786 1593531640290 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1593531640290 Services.Common.TokenServerClient DEBUG Got token response: 200 1593531640290 Services.Common.TokenServerClient DEBUG Successful token response 1593531640290 Sync.Status DEBUG Status.login: success.status_ok => success.login 1593531640290 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1593531640290 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/ 1593531640290 Sync.BrowserIDManager DEBUG Cluster value = https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/ 1593531640290 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1593531640290 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1593531640291 Sync.ErrorHandler ERROR Sync encountered a login error 1593531640291 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1593531640291 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1593531640292 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1593531640292 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1593531640293 Sync.Service DEBUG Not syncing: login returned false. 1593531640293 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Anyone got any idea?

Thanks,

Mike.

Asked by mikehealy74 3 天前

Firefox Sync is not working / Firefox Sync nie działa

Kilka dni temu przestała działać synchronizacja w Firefox. Przelogowanie i przeinstalowanie przeglądarki nie pomaga. Jaka może być przyczyna? Wszystkie synchronizowane ur… (閱讀更多)

Kilka dni temu przestała działać synchronizacja w Firefox. Przelogowanie i przeinstalowanie przeglądarki nie pomaga. Jaka może być przyczyna? Wszystkie synchronizowane urządzenia są widoczne.

A few days ago synchronization in Firefox stopped working. Relogging and reinstalling the browser does not help. What could be the reason? All synced devices are visible.

Asked by Kasik 3 天前

Sync Not Working On New Computer

I am unable to get Firefox sync working on my new work computer. Sync generally works very well for me, however after logging on to my new computer none of my bookmarks o… (閱讀更多)

I am unable to get Firefox sync working on my new work computer. Sync generally works very well for me, however after logging on to my new computer none of my bookmarks or settings sync. I do see that the device is connected to my account, and I get a notification on my personal laptop that the new laptop is connected to the account. I went through the troubleshooting steps and I unlinked all for my devices, updated the browser on all devices, and logged back in. Still no luck, the browser is just not syncing. Any advice would be appreciated.

Asked by nikhil.vashee 3 天前

Last reply by cor-el 2 天前

Sorry. We’ve locked your account.

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need… (閱讀更多)

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

Asked by denielt 5 個月前

Last reply by gwh74137 1 個月前

  • 已解決

stop "reconnect to firefox account"

I have set up Firefox Sync but keep my various FF installs signed out, and only login when I want to. BUT I now keep getting an ! On the hamburger menu symbol asking me t… (閱讀更多)

I have set up Firefox Sync but keep my various FF installs signed out, and only login when I want to. BUT I now keep getting an ! On the hamburger menu symbol asking me to reconnect. How can I disable this?

Asked by henryg1 4 個月前

Answered by Eve 4 個月前

Cannot sign in to Firefox account when VPN is active

Hi, I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it? Any help is very much appreciated! Thank you! … (閱讀更多)

Hi,

I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it?

Any help is very much appreciated! Thank you!

Asked by thw24 2 週前

Last reply by thw24 2 週前

  • 被鎖定

Lost all bookmarks, etc switching to eos version 68

duplicate of /questions/1292796 thread. i did check all boxes during the switch from one firefox version to eos but no bookmarks or anything were synched over. Is this r… (閱讀更多)

duplicate of /questions/1292796 thread.

i did check all boxes during the switch from one firefox version to eos but no bookmarks or anything were synched over. Is this repairable? Either way - keeping this version or going back to the previous one?

Asked by sertifiedjeenious 6 天前

Switched Mozilla to Mozilla ESR... LOST BOOKMARKS!!!!! help please?

I had a Mozilla Firefox browser and switched to Mozilla ESR 68 version. I DID check bookmarks, etc to be synced to the new version but they are all gone!!! How can i ge… (閱讀更多)

I had a Mozilla Firefox browser and switched to Mozilla ESR 68 version. I DID check bookmarks, etc to be synced to the new version but they are all gone!!! How can i get them back? Yes, i did have to set a new identity as it asked me to during the download process for the new version. Is there any way to recover it by any means including reverting to the previous version

Asked by sertifiedjeenious 6 天前

Last reply by the-edmeister 6 天前

syncing

I just installed Firefox on my laptop computer. How do I sync the opening page and all of its contents (tabs, history, apps) from the desktop I use at home? I have trie… (閱讀更多)

I just installed Firefox on my laptop computer. How do I sync the opening page and all of its contents (tabs, history, apps) from the desktop I use at home? I have tried a lot of the syncing options already available from the drop-down menu. It only asks to sync with my phone.

Thank you, Neal

Asked by nealmillermail 5 天前

Last reply by Wesley Branton 5 天前

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (閱讀更多)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 5 天前

Last reply by Ram Mozi 2 天前

Firefox sync not working after signing in. Can not disconnect the account now.

Hi folks, I have endured the sync problem for months. Today I struggled for solving it. I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worke… (閱讀更多)

Hi folks,

I have endured the sync problem for months. Today I struggled for solving it.

I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worked when I signed in the first time. But the bookmark can not longer be updated afterwards.

If I add or delete a bookmark on my Firefox 68.0.1 esr on Windows 10, the change will not be updated to the Linux version. And vice versa.

On the Linux, I tried to disconnect my account (in the preference about:preferences?entrypoint=fxa_app_menu#sync ). I click "Disconnect" and "Just Disconnect" in the prompt, but the account is still logged in.

Another way I tried is to have a fresh new installation of Firefox 68.9 esr. Then I was asked to sign in again. After typing the password, the new bookmarks were updated. But If I make further changes on the other devices, these changes will not be sync to Linux. And I can't disconnect the account on Linux.

It looks like a new install, which resetting the login process can temporarily solve the problem.

Here is the content of the sync-log file. Can you see what is broken? Thanks in advance.


1593396039810 Sync.LogManager DEBUG Flushing file log

1593396039810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1593396039815 Sync.LogManager DEBUG Log cleanup threshold time: 1592532039815

1593396039824 Sync.LogManager DEBUG Done deleting files.

1593396177546 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status

1593396177546 FirefoxAccounts DEBUG fxa_status received

1593396177546 FirefoxAccounts DEBUG service: 30b11ae57025e70b

1593396177546 FirefoxAccounts DEBUG is private browsing: false

1593396771684 Sync.RemoteTabs INFO Generating tab list with filter

1593396771684 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs.

1593396939808 Sync.Service DEBUG User-Agent: Firefox/68.9.0 (Linux x86_64) FxSync/1.70.0.20200527211442.desktop

1593396939808 Sync.Service INFO Starting sync at 2020-06-28 19:15:39 in browser session hnIS9YAkhTxS

1593396939808 Sync.Service DEBUG In sync: should login.

1593396939808 Sync.Service INFO User logged in successfully - verifying login.

1593396939809 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password

1593396939809 Sync.Status DEBUG Status.login: service.master_password_locked => service.master_password_locked

1593396939809 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

1593396939809 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked

1593396939809 Sync.ErrorHandler ERROR Sync encountered a login error

1593396939809 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1593396939810 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.

1593396939810 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.

1593396939810 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)

1593396939811 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15

Asked by tianci.zju+firefox 5 天前

Logged out from all website after run firefox on Windows

I have Firefox in Debian 10 and Windows 10, after about 3 days of time using Firefox in Windows, Yesterday I have used this again, And I understand when I use Firefox in … (閱讀更多)

I have Firefox in Debian 10 and Windows 10, after about 3 days of time using Firefox in Windows, Yesterday I have used this again, And I understand when I use Firefox in Windows, I will logging out from all websites in Firefox in Debian. I produced this problem before but does not understand it happen because I used Firefox in Windows last time. Looks like all cookies will erase in Debian. But I do not know why. Please note I have logged in to Firefox before and this does not happen when I logging to my Firefox account.

Asked by Amir 5 天前

Last reply by cor-el 2 天前

Just Re-installed Windows and Firefox. Now Firefox won't sync bookmarks, logins or anything else.

So I had to re-install windows and FireFox, I've signed into FireFox, hit Synchronize Now but nothing happens. No Logins, Bookmarks or History. My desktop Bookmarks are s… (閱讀更多)

So I had to re-install windows and FireFox, I've signed into FireFox, hit Synchronize Now but nothing happens. No Logins, Bookmarks or History. My desktop Bookmarks are still on my android phone thankfully. Restarting and signing out and back in makes no difference.

Asked by glenthemorrison 5 天前