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my newly created account is locked out

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked… (閱讀更多)

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.

Aristoblis 於 1 年前 詢問

McCoy 最近回覆 於 1 年前

Accessing Firefox account with secondary email address

Hi Everyone, I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can … (閱讀更多)

Hi Everyone,

I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can I find the recovery code. The account did have a secondary email address listed. I'll call this emailB. EmailB also gets all alerts when there are changes to the EmailA firefox account such as new system logins and password changes.

Given that emailb gets notifications regarding the account is there a way for me to gain access to the account with emailA as the primary address using emailB?

Failing that, is there support who I can contact to have the account under emailA deleted?

Regards,

Chris

caevans10 於 3 個月前 詢問

Kiki 最近回覆 於 3 個月前

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (閱讀更多)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

adamsterbinszky 於 3 個月前 詢問

Kiki 最近回覆 於 2 個月前

account locked

"The confirmation email we sent to josfabulous@gmail.com was returned and we’ve locked your account to protect your Firefox data." Im trying to unlock my account, so that… (閱讀更多)

"The confirmation email we sent to josfabulous@gmail.com was returned and we’ve locked your account to protect your Firefox data."

Im trying to unlock my account, so that i can try syncing

josfabulous 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

Account locked out for no reason

Have Firefox account need to be reconnected and when I did it locked my account saying the email had been returned. The confirmation email we sent to*********** was retur… (閱讀更多)

Have Firefox account need to be reconnected and when I did it locked my account saying the email had been returned.

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

Please can someone unlock my account

wudsterFF 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

Firefox account locked

Dear colleagues, After getting a new pc, I installed firefox, logged in and could not find any confirmation email on my mailbox, and then account got locked. Please assis… (閱讀更多)

Dear colleagues, After getting a new pc, I installed firefox, logged in and could not find any confirmation email on my mailbox, and then account got locked. Please assist

senior.nasonow 於 2 個月前 詢問

Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (閱讀更多)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

alokminesh 於 2 個月前 詢問

jscher2000 最近回覆 於 3 週前

Firefox account synch locked

Dear community, I know that this seems to be an hot topic for questions, but after read some other messages I am confused on hot to proceed. This is my problem: On a fre… (閱讀更多)

Dear community,

I know that this seems to be an hot topic for questions, but after read some other messages I am confused on hot to proceed. This is my problem:

On a fresh installation of an Operating System on my laptop I tried to enable the firefox synch functions. After inser the password I was waiting for the pin code on my mail to certify my identity. This mail returned (I don't know why) and now my synch functions are locked. I am able to log in with my account: <jonathan.cacace@gmail.com> but I am not able to start synch. How can I solve this issue?

Regards,

jonathan.cacace 於 2 個月前 詢問

Locked out of my account for no reason

Hi, Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous mes… (閱讀更多)

Hi,

Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous message: "The confirmation email we sent to xxx@gmail.com was returned and we’ve locked your account to protect your Firefox data"

That is not true. I am receiving emails just fine and I never lost access to my email account.

Help please!

MomoAmin 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

Account Sync locked waiting 24hours doesn't resolve the issues

Hello, yesterday I format my PC and re-install all my software, also firefox. I put the credential but my account was locked for security reason. I don't receive any mail… (閱讀更多)

Hello, yesterday I format my PC and re-install all my software, also firefox. I put the credential but my account was locked for security reason. I don't receive any mail (I got a gmail). I read all tutorial to try to resolve the issues. I wait 24hours, but the issues persist. My phone is connected at the same account and work fine but from desktop is locked.

I also try to log-in different browser (firefox and Firefox Nightly) but the issues persist. I also try to log-in in different PC but the issues persist. I also add accounts@firefox.com to my contact but the issues persist.

I tried all the solutions but I couldn't solve the problem, please help me ,thanks

MVRK 於 2 個月前 詢問

Help me

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged. Email: [email]@gmail.com Email: [email2]@gmail.com Thank … (閱讀更多)

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much

pc2 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

How to unlock my account?

Hi, I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data. If this is a v… (閱讀更多)

Hi,

I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

How to unlock my account? Thanks

hisham1978t 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

Signing in to sync on a new computer failed because gmail is currently down

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail addr… (閱讀更多)

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail address). Now I'm locked out of my account with no way to get back in. Help!

mamorrow 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

confirmation email at Sync Login

I have a new windows 10 laptop i just installed firefox as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not g… (閱讀更多)

I have a new windows 10 laptop

i just installed firefox

as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not get the email ( i checked spam )

i retry to enable sync and i get :

The confirmation email we sent to ***@***.*** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

my email is working i did test and its working fine

how do i get sync to work?

guaasamo 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

  • 已解決

Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (閱讀更多)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

ronsuwa345 於 2 個月前 詢問

ronsuwa345 於 1 個月前 解答