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Blue screen crash

Within the last few weeks I have had some random BSOD occurrences while using Firefox. I used Nirsoft's BlueScreenView utility to inspect the minidump files. It showed th… (閱讀更多)

Within the last few weeks I have had some random BSOD occurrences while using Firefox. I used Nirsoft's BlueScreenView utility to inspect the minidump files. It showed the culprit was: nvlddmkm.sys - Nvidia windows kernel mode driver version 465.89.

The system is Windows 7 64-bit, graphics card is Nvidia GeForce GTX960 driver version 27.21.14.6589. I have used this system and Firefox for several years and never had a BSOD until lately. Disabling hardware acceleration seems to resolve the issue so far.

Are there any changes in Firefox 88 and 89 that could cause this? I have noticed other recent reports of the same problem.

tim.skene1 於 3 天前 詢問

tim.skene1 最近回覆 於 3 天前

firefox snap 89.0, to play video, you need to install the required video codecs

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need … (閱讀更多)

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video.

Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs.

It's firefox 89.0

Lucas Zanella 於 5 天前 詢問

Linux becomes sometimes completely unresponsive when browsing the web with Firefox

Hi everyone! When I browse the web with Firefox, it happens that the system becomes completely unresponsive. Some web pages seems to make Firefox using a lot of RAM and w… (閱讀更多)

Hi everyone!

When I browse the web with Firefox, it happens that the system becomes completely unresponsive. Some web pages seems to make Firefox using a lot of RAM and write a lot on the hard drive. I cannot actually say much more, because it not even possible to login in a console. The system is too slow and the console login times out... Firefox (or Web Content) writes wildly on the hard drive.

I used the Firefox provided by my Linux distribution (Linux Mint), but also the one downloaded from mozilla.org. The problem seems to be less frequent for the second, but it happend nevertheless.

The point is that this problem with Firefox happens sometimes, for example, when I forget the browser open on somehow demanding webpage (like in newspapers where there are a lot of media, graphics, and so on).

A point is also that I cannot replicate this "bug". If now I browsed the same pages that made the mess, nothing would probably happen.

I thought it had to do with the swap, but the system hanged both when the swap space was enabled and when it was disabled.

I saved a copy of the profile (and the cache) after the last crash, if they could be useful. The last time I had actually to force the shutdown of the computer, because there was no way to regain control over it.

Any ideas?

Thank you for your answers!

brancalessio 於 5 天前 詢問

brancalessio 最近回覆 於 4 天前

Crashes on Firefox 89.0/Ubuntu 20.04

Hi! After updating to Firefox 89.0 on Ubuntu 20.04, tabs and the browser itself crash randomly. I've tried running Firefox in safe mode and in a new profile, but still se… (閱讀更多)

Hi! After updating to Firefox 89.0 on Ubuntu 20.04, tabs and the browser itself crash randomly. I've tried running Firefox in safe mode and in a new profile, but still see crashes.

Here are some crash report IDs:

  • bp-8bb7ae5d-fd5f-4929-9419-5f8620210612
  • bp-033e96d3-a772-4fe1-a52d-98a2e0210612
  • bp-69e46c11-46c9-4918-9a4c-1ebfe0210612
  • bp-ed58dca3-c9f9-4d29-854b-7473b0210612
  • bp-b493c4b5-1d0e-4850-b523-a2efe0210612
  • bp-5f6fe05d-93c1-4164-9988-d14af0210612
  • bp-30510ae5-6f9d-428e-91ff-d91e00210612

Update: These crashes are likely due to bad RAM.

msmolens 於 6 天前 詢問

Downloading OK. Uploading does not work for any platform (Google, YouTube, Vimeo)

In the past month or so I have been unable to upload files from my PC to any file hosting/sharing accounts: YouTube, Google Drive, Vimeo). Every attempt is either stuck a… (閱讀更多)

In the past month or so I have been unable to upload files from my PC to any file hosting/sharing accounts: YouTube, Google Drive, Vimeo). Every attempt is either stuck at "Upload starting" forever (waited 24 hours), or part way through the upload will fail with no meaningful information. When I switch to Chrome it works every time as expected. Again, note that so far I have not had any ongoing issues with downloads. The occasional failure, but nothing noteworthy. I have tried removing Firefox from my machine, wiping all folders, caches, etc. reinstalling - nothing fixes this issue. It has continued over approximately three FF major updates. Please assist. Thanks.

D K 於 5 天前 詢問

[Firefox v89.0 64bit] Screen reader stops working with Firefox whenever Firefox is closed and reopened

Hello! I've been using Firefox with a screen reader for a few months now because I recently had issues arise with my vision and needed to get one. I use NVDA, which is a … (閱讀更多)

Hello!

I've been using Firefox with a screen reader for a few months now because I recently had issues arise with my vision and needed to get one. I use NVDA, which is a free screen reader, and before the update to version 89.0, it worked flawlessly, but the new update has created a unique issue that I haven't found a fix for.

Say hypothetically that I am using Firefox and my screen reader is working fine with it. If I close Firefox and then re-open it, all webpages, including the new tab page, can no longer be read by my screen reader. All it will speak is the tab title or the word "unknown" whenever focusing on the webpage. This also happens when the computer is first turned on. The only way I can temporarily fix the issue is by reinstalling Firefox via the latest installer I've gotten from Mozilla's site, and once the installer itself opens Firefox, it works again. If I close the program or restart my computer, I need to run the installer again to fix the issue.

This isn't too big of a deal for me, since it doesn't take long to run the installer and Firefox is reliable after that, but I could see this being a bigger issue for other people with vision issues if they aren't aware of the installer fix. Does anyone know of a solution for this problem? I know it's a rather specific issue that doesn't apply to a majority of Firefox users, but this is a notable accessibility issue that I wanted to bring up since there doesn't seem to be a permanent solution to the issue in version 89.0 of Firefox and nobody else has seemed to have reported the issue as of when I'm writing this.

Additionally, if this helps, my current installation of NVDA is marked at version 2020.4. If any more specific information is needed, please let me know and I will try to provide it as quickly as I can. I also don't know if this is necessarily an issue of Firefox needing to fix support with NVDA or if NVDA is the one I should be contacting about this, but just since I'm getting this odd behavior only when closing and re-opening Firefox, I wanted to ask here first.

Thank you!

parkman202 於 4 天前 詢問

[SOLVED!] Firefox 89 Update: Can't Select Text, Drag Image, Use Scrollbar - EVERYTHING Drags Entire Window

[OK, I figured this out, but cannot delete this question, only edit it, so I've marked it as solved, and will add the solution below this initial question. Basically, it … (閱讀更多)

[OK, I figured this out, but cannot delete this question, only edit it, so I've marked it as solved, and will add the solution below this initial question. Basically, it was due to my eternal battle with Mozilla's tabs bar placement, and the code I used to solve it]

Hi. After upgrading FF to 89 last night, besides the usual battle with Mozilla's insistence on moving the tabs to the very top, I've come across something that's quite serious, and rendering FF unusable: whenever I try to select some text, like on a page or in the Google search bar, the text cursor suddenly becomes the move cursor, and the entire window is dragged. The same is true when I try to drag an image directly into a folder. Also, forget trying to navigate a page by dragging the scrollbar - that initiates a drag of FF to another desktop (scrollbars within pages, like the one at the right of this text box I'm in, just try to drag FF up or down). So this is like holding Alt in Linux to click and drag the whole window in focus, and it's not something I asked for. The only thing I've been able to fix is dragging by clicking on an empty area of the menubar, navigation bar and bookmarks toolbar, with the following code in userChrome.css:

"#navigator-toolbox {

 -moz-window-dragging: no-drag !important;

}"

(That first line apparently was supposed to disable dragging in all areas, including the title bar, but it only worked for all the toolbars below the title bar, but I'm OK with being able to drag the window by the title bar).

I can still drag to select text in the address box, and the Search box next to it, and I can still drag tabs to reorder them, but trying to select text on pages is impossible. The only way I can sometimes select text, depending where I am (like in this text box) is to start the drag, let go of the mouse button to stop the drag of the window, and move the cursor till all the text I want selected is highlighted, and either hit Del to delete it, Ctrl+C to copy it, or type over it (I cannot, for example, stop selecting and go click the Bold button above, etc).

I can confirm that going into Troubleshoot Mode "fixes" this issue, but without my extensions - and with tabs way up the top (WHY???) - I can't use FF, I'm afraid. Now I'm guessing it's some code in userChrome.css that FF89 doesn't like, rather than an extension, and that bit of code I found at least stopped the dragging of FF by elements above the web page, besides the title bar (but those are unimportant), so if someone knows the code I can add that will fix this major nuisance, or option in about:config I can change, please let me know. Many thanks in advance for your help.

[THE SOLUTION: it seems the fix to the tabs bar issue - which after the upgrade to FF89 wasn't up the top again, but at the bottom of the entire window, invisible, and unclickable - meant there was some duplicated or conflicting code from a previous edit, though it was never an issue before this. I edited the "TabsToolbar" section of userChrome.css with new code that put the tabs back below all the bars, and all was good. I should have realised something was amiss here because I actually selected the code in FF last night to paste into userChrome.css. So I went looking through the file for anything useful, and actually near the top I found my earliest fix for this tabs issue, being the line: "#TabsToolbar { position: absolute !important; bottom: 0 !important; width: 100vw !important; display: block !important; }" - it had never been commented out, and strangely enough never conflicted with all the revised TabsToolbar code I've used since (sadly, that's been changed many times - Mozilla seems totally committed to getting people to use tab at the top!). So while I've solved this, if anyone understands the reason behind that code causing this really strange issue of click-hold-drag initiating a drag of the entire window, please feel free to enlighten me. Cheers]

FireDemon Frank 於 4 天前 詢問

Firefox Color Extension Not Loading Up

Hello Firefox People again, Thank you for fixing the scrollbar color boxes! My scrollbars are all the right colors and size now and my options buttons are working.The dot… (閱讀更多)

Hello Firefox People again, Thank you for fixing the scrollbar color boxes! My scrollbars are all the right colors and size now and my options buttons are working.The dotted lines on all my webpages left and have returned to normal again...but I still can't get my firefox color extension to load up at all. I'm just wanting to know if you're working on it or not. I see a lot of other people are having not a few quiet fits over the colors being messed up here. I'm not going to yell at anybody though...I can see you have an awful lot of "I wants"and "I'm leavings" to deal with. I have Firefox version 88.1 handy just in case, but to me the security fixes are more important, so I'll stick around and wait for everything else to work. I will use the themes others have made for now. Crossing fingers for fixes so I can play. Have a great day/night!

SpringSong25 於 4 天前 詢問

Cursor spinning continuously

I found this thread - hurrah! It exactly matches my problem: "No window opens when Firefox is clicked on, but runs in the background for each time it is clicked. Cursor r… (閱讀更多)

I found this thread - hurrah! It exactly matches my problem: "No window opens when Firefox is clicked on, but runs in the background for each time it is clicked. Cursor repeatedly flickers or spins after opening.". . . (Exactly my problem, but how do I fix it?)

CoNiGMa 4/27/20, 11:43 AM

My problem started after being on a Betfair portal site and selecting Firefox as my browser, declining to select Internet Explorer - since then my cursor has speen spinning - i looked at Task Manager to see constant activity and two copies of Firefox, so I entered "Cursor spinning" on the Help - and found the thread above. Great! But how do I resolve the problem, I'm not an IT person and I don't know where to enter any "kill..." commands, whatever they are.

Your help would be greatly appreciated!!

barneyslade 於 4 天前 詢問

Why can't I rearrange my tabs anymore?

I'm not sure if this problem arose with the latest Firefox upgrade (I'm running MacOS 10.14.6 on an older MacbookPro) or has just appeared after a few days of use -- I th… (閱讀更多)

I'm not sure if this problem arose with the latest Firefox upgrade (I'm running MacOS 10.14.6 on an older MacbookPro) or has just appeared after a few days of use -- I think it's the latter. But I can no longer rearrange the sequence of tabs in a window, an absolutely essential feature. There's a contextual menu choice that gives me the option of moving a tab to the beginning, end or a new window, but that only helps in ~10% of situations. What gives??

brianvt 於 4 天前 詢問

brianvt 最近回覆 於 4 天前

Latest Win 10 update upset Firefox.

I have two problems since installing Win 10 update KB5003637 on June 11. FIRST, I get the "Firefox is not your default browser" dialog box every time I open Firefox. Win… (閱讀更多)

I have two problems since installing Win 10 update KB5003637 on June 11. FIRST, I get the "Firefox is not your default browser" dialog box every time I open Firefox. Windows Settings shows that Firefox IS my default browser. I have restored Windows default (Edge) and re-set to Firefox, but I still get the "not default browser" message. SECOND, when I have Firefox open and click on a link in an email, instead of the link opening in a new tab, it opens a second, "generic" version of Firefox; one that does not have my Bookmarks or Passwords.

Bill 於 4 天前 詢問

White flashing apple XDR display

Hi Folks, I am running firefox on my macpro 3,3GHz 12- Core Intel Xenon W Graphics AMD Radeo Pro 580x 8 GB, I am using an apple XDR display. Every so often I experienc… (閱讀更多)

Hi Folks, I am running firefox on my macpro 3,3GHz 12- Core Intel Xenon W Graphics AMD Radeo Pro 580x 8 GB, I am using an apple XDR display.

Every so often I experience a white flash, just within the Firefox window, not across the entire monitor.

I have tried a completely new and full install of Firefox but same problem.

I wonder is anyone had any thoughts or ideas  ?

Andrew

a.moran100 於 4 天前 詢問

Video in google drive does not play properly

Hello. Since updating to Firefox 89, I have been experiencing problems playing videos shared on Google Drive. (The problem occurred in the Devloper Edition of version 89,… (閱讀更多)

Hello.

Since updating to Firefox 89, I have been experiencing problems playing videos shared on Google Drive. (The problem occurred in the Devloper Edition of version 89, and version 89 was released to regular Firefox without a solution. When I start playing a video in Google Drive, it plays fine for the first few minutes, but then suddenly the video stops and the video screen goes black, and there is no response when I press the play button. The only solution to this is to reload the web page, but this is very inconvenient as the video stops in the middle and when you reload again it starts playing from the beginning.

Sorry for my bad english. Thanks.

Coleridge 於 3 天前 詢問

ERROR : PR_END_OF_FILE_ERROR

None of my pages load and I get this error message: PR_END_OF_FILE_ERROR This continues to happen and I really need it fixed please! I end up having to use a different br… (閱讀更多)

None of my pages load and I get this error message:

PR_END_OF_FILE_ERROR

This continues to happen and I really need it fixed please!

I end up having to use a different browser when I prefer firefox.

I have emptied my cache, refreshed firefox to default, checked my security settings, not sure I have ads or ad blocking if I do I am not finding it. I did disable some protections to try and get things to work to no avail; which I don't prefer.

I believe this issue is on your end because this happened a few days ago, then things worked, and now they are not again.

I have read many of your articles and don't have any more time to waste to try to fix this. It has been exhausting and now I need you to fix this please.

I won't be able to keep using firefox if this keeps happening. It would be much appreciated if you would fix this.

Thank you!

chelde 於 3 天前 詢問

chelde 最近回覆 於 3 天前

Firefox keeps losing internet connection but my wifi/internet is fine

A link to my previous thread: https://support.mozilla.org/en-US/questions/1339912 Recap: I was having what I believe were some kind of syncing issues, where none of my pa… (閱讀更多)

A link to my previous thread: https://support.mozilla.org/en-US/questions/1339912

Recap: I was having what I believe were some kind of syncing issues, where none of my passwords would autofill, and I couldn't save new login information, and was getting logged out of websites that I would normally be perma-logged in to. At the same time, I have also been having connectivity issues where FF loses connection to my internet for around 5 minutes. Sometimes it would fix itself and other times I'd have to restart FF. Meanwhile, Chrome would run fine in the background so I know it's not my actual wifi but it's specific to FF.

I have tried the FF "refresh" and when that didn't fix it, I tried a full uninstall/reinstall which fixed my syncing/password autofill issues but not my connectivity issues.

Any other ideas? I'm super bummed about this because I've used FF for many years and been so happy with it and have convinced so many friends to jump ship from Chrome over to FF. But I don't have time to keep troubleshooting this and it's looking more and more like I'll have to switch over to Chrome if I want to have a normal workday without frustrations and interruptions.

sjb 於 4 天前 詢問

PDFs do not display in new Firefox release

Firefox 89.0 (64-bit) on Win 10 21H1: Since the last update PDFs do not automatically display. I have disabled all other extensions with no success. File downloads but d… (閱讀更多)

Firefox 89.0 (64-bit) on Win 10 21H1: Since the last update PDFs do not automatically display. I have disabled all other extensions with no success. File downloads but does not display. When this happens I am presented with a blank browser window when I access a URL directed to a PDF. Thank you, SK_AusTX

SK_AusTX 於 3 天前 詢問

Using mouse to scroll

Since using the refresh feature for Firefox, I can no longer use the mouse to scroll through my emails when reading them. I regret refreshing Firefox to a new version. It… (閱讀更多)

Since using the refresh feature for Firefox, I can no longer use the mouse to scroll through my emails when reading them. I regret refreshing Firefox to a new version. It's horrible in my opinion. I've lost all the things I used every day. It's made my screen size weird also. Does anyone have a way to correct that and the mouse scrolling?

jebrownell 於 3 天前 詢問