Firefox 技術支援討論區

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling translations for that language. That is probably a bug, but I don't want to wait for a fix, I need to be able to see the pages I visit completely, this thing prevents me from clicking buttons and and is really anoying.

This is the built-in translation feature since I do not use any translation plugins, and started showing up after an upgrade.

Hello,

I noticed past few months I'm getting this message from cloudflare after using certain websites while using Firefox on Desktop. I have refresh Firefox every time this happens I tried disabling my adblockers, lowering settings, and disabling my Pi-Hole the issue still persists. Does anyone know what the issue might be or someone else experiencing this?

A few days ago I was downloading a ZIP file and was warned that "This file contains a virus or malware". Fine, thank you for telling me but now how do I seeing the same warning every time I start Firefox? The file in question does not exist on my computer so far as I can tell and I did a thorough search through 3.5tB of storage on the machine to make sure. How do I stop this warning?

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I explored potential causes.

I will be using firefox and it just turns all black on all screens and is completely unusable. To use it again I have to force close all windows and reopen it and it works again.

This is a frequent issue that I have seen

I've been having an issue for a while now where the cloudflare challenges that ask you to click the check mark to "verify your connection is secure" would just endlessly ask me to click the button and never continue. Sometimes it would say to unblock access to challenges.cloudflare.com.

But if I a launch an incognito window I can visit website with the challenge and it won't even ask! I've added all my extensions to run in incognito mode and everything still works, I can visit the websites in incognito just fine. So the one changing variable is incognito vs non-incognito.

I can have two windows open, one incognito and one not, and browse to the same website and the non-incog window will fail but the incog will just go to the site.

I thought incognito was supposed to only affect the session storage? Does it silently change other things to the running environment of the browser (about:config options, slightly different extension configs)?

Anyone know why this small change would suddenly allow cloudflare challenges to work?

Which file/s contains only the browser settings, not including the extensions, which are transferable to other profiles? prefs.js? the contents of the settings folder?

I have run into an annoyance where I am trying to click on a link in my email to open a new page. Clicking on the link makes a bar show up telling me that Firefox has prevented a popup from being opened (see attached image). I am given the option of managing my preferences / Firefox settings, where I can either go through multiple steps to permanently allow all pop-ups from that website until I restore my original settings, or uncheck a box to permanently allow all pop-ups from all sites until I check that box again. This is annoying because I have no interest in either allowing or disallowing all pop-ups from all websites, or all pop-ups from this specific website, every time I want to open a single pop-up from a specific site. I would rather that the warning bar which tells me that Firefox has blocked a pop-up also display a button allowing me to allow ONLY THIS SPECIFIC POP-UP IN THIS SPECIFIC CASE.

Is this a setting that exists in Firefox? Alternatively, is there a version of Firefox which does have a setting which would allow this? Or is this simply not a functionality that exists for this browser?

I'm trying to use Microsoft Teams in Firefox because the native app for Linux is abandoned and crashes, and at first sight the app is blocking Firefox on purpose. Buttons to make calls are disabled, stating that audio and video are not supported in my browser, but everything works normally if join to existing calls using e.g. links.

Is it possible to trick Teams to think I'm using Chrome? I found the "User-Agent Switcher and Manager" add-on, but I can't figure out how to possibly use it.

if i have for example 4 tabs open i will also have 4 windows that all share the same tabs. i have tried using "about:config" and inputting "browser.tabs.allowTabDetach" and setting it to false and it doesnt help. what can i do to get opening a new tab to stay on the same window

火狐在使用VPN的过程中会突然断网，说断网也不准确，准确的说是会突然加载不出页面，或者要等非常久才会突然加载出来，那种加载出来的感觉不是网速慢一点一点加载出来，而像是一直没网，突然有网了一下子加载出来的样子。 例如图一就是断网时的状态，网页一直加载不出来，但是其实电脑是有网的，看左下角的网速就知道了。

一般面对这种情况，需要将浏览器退出，然后重新打开就又能进入网页了，所以说明也不是网站本身的问题。

被这个问题困扰了很久，一直不知道该怎么解决，有没有懂行的老哥帮忙看一下？

HTTPS://SECURE.SSA.GOV open okay but when go to next page to SIGN-IN, Firefox is blocking it as following/below. What the heck is going on blocking SSA Sign-In after main Website is already open ?!?!?!?!?!

"Secure Connection Failed

An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Learn more… "

This is the same problem listed below. Recently upgraded to Ubuntu 22.04.3 LTS and Firefox 117.0 a few weeks ago and can't get the files to attach. In fact it won't open the file system. Tried removing all extensions as suggested and rebooting, but nothing changed.

Hello,

I see with windows Firefox version 118 a TLS extension id 65037 on every client hello handshake containing a bunch of data. Does somebody know what this extension is used for? I couldn't find anything about this on the web or in the firefox docs / release notes. Other browser (chrome / edge) don't have this extension in use.

Thanks

Is there a main location where Firefox extensions (like Forecastfox) keep their settings? If so, or if you happen to know where Forecastfox in particular keeps its settings, I could use some help locating this folder. I have a settings file I could put in there to overcome some difficulties that the folks at Mozillazine can't seem to help with. (https://forums.mozillazine.org/viewtopic.php?f=48&t=2913287&p=14963740#p14963740). The folder I have is named Forecastfox.2023.04.22.21.11.51.txt

Recently, when I try to play a video on YouTube on Firefox, there is a flickering brightness effect (some aspects of the video seem to flicker bright and dark quickly) which is distracting and makes it difficult to watch anything. The effect persists even when launching in troubleshooting mode, and disabling hardware acceleration and restarting appears to have no effect. I have also been unsuccessful refreshing Firefox. Nevertheless, this issue is absent on Safari and Chrome when watching the same video.

Watching a solid colored video like this helps see the issue best, if it is happening to your device: https://www.youtube.com/watch?v=hJmFYZEcpZA The brightness switch is visible even when pausing the video.

When I find the same video two different places (ex: the Apple Sept 12 Event on Apple's site, versus on YouTube) only the YouTube video has the issue. However, I can't find any settings to change on YouTube to help this.

When I copy text from other websites, I'm not able to paste in the text field of Whatsapp Web. I'm using Firefox Developer Edition Browser in my laptop. But when I copy text from Whatsapp Web itself, I am able to paste in the text field.

This issue started happening just a few days ago.

Here are my specifications:

Browser: Firefox Developer Edition 117.0b8 (64-bit)

OS: Pop!_OS 21.10

After the latest update (117.0 64-bit) I now do not see the '+' sign in the tab bar. I have 40 tabs open (please, no negativity - it's always worked for me), but if I close all of the tabs it reappears. Re-open the original 42 tabs and it's gone again. Close them and it reappears, etc. Now for the fun bit: starting from scratch with a new window - the '+' is there, but open 20 more tabs and it goes.

Hi all. I've been using Firefox for years on my Mac. It's my browser of choice.

A couple of days ago, my Mac installed an OS update (v13.5.2). After the reboot, I opened Firefox and discovered that it, too, had installed an update (v117.0). But when I got into Gmail and tried to turn on desktop notifications, it said this:

Note: Notifications have been disabled in this browser.

And it's right--no other sites are sending me their usual notifications, either.

My problem is, I can't figure out why notifications are disabled in Firefox suddenly. I didn't disable them. I've tried clicking the lock on gmail's site and setting its permissions to allow notifications, but they aren't coming. I've checked my Mac's preferences, and Firefox has notifications enabled there, as usual. Gmail works fine on Chrome--notifications are working. I've tried reinstalling Firefox--no change. I've tried running Firefox in troubleshooting mode--no joy. Other sites aren't even asking for permission to send notifications. Like Gmail, they appear to believe notifications are disabled in the browser.

I've searched the web for solutions, but I can't find one that tells me where the enable/disable switch is. Can some kind soul please help me out here?

Thank you SO MUCH in advance!!

Hi, I have been searching a way to change the Firefox new tab background image keeping its vanilla design. I found I could use a userContent.css file in this post from a few years ago: [https://support.mozilla.org/en-US/que.../1271362] I have followed the instructions step by step but it doesn't currently work.