Firefox 技術支援討論區

Hello!

I have once again returned to get some help with a problem I've been encountering for a while now.

I've been using Firefox browser for years now with no problems. When I bought a new top end PC about a year ago I've started noticing that I have problems with browsing the internet. At first I ignored it, but the problem persisted to this day and now it started driving me nuts.

When I open a random new website, or a website I haven't visited in a while I get the error message "Hmm. We’re having trouble finding that site."

Then I have to refresh the page up to 10+ times, which is incredibly annoying, before it loads properly.

- my internet connection is stable, as I don't have this problem on my old PC (Windows 7, PC connected to internet with cable directly to modem) - I do not seem to have this issue with the Edge browser on new PC that came with Windows 10. I have not tried using Chrome or any other browsers - I use a Asus RT-AX55 Router, the connection to new PC is with cable. - I do not use any VPN

Some people have suggested that this could be an issue with the router's settings, but then why is the issue not present when using Edge?

Please help and advise what could I possibly do, because I have zero clue whatsoever...

Thank you kindly!

With respect,

-Jerry S.

Despiote having no problems for years this morning my access to making payments online with the Bank of Scotland was blocked. They have indicated that the problem is Firefiox not aligning with their security. can you fix this as i would prefer t remain with firefox.

Hello,

I noticed past few months I'm getting this message from cloudflare after using certain websites while using Firefox on Desktop. I have refresh Firefox every time this happens I tried disabling my adblockers, lowering settings, and disabling my Pi-Hole the issue still persists. Does anyone know what the issue might be or someone else experiencing this?

Hi

I have a problem when I play a video I get pixels I've seen that other users have the same problem I tried some of the solutions like disabled hardware acceleration and change some stuff on about:config (media.windows-media-foundation.use-nv12-format. double-click it and change its value to false) and use safe mode but nothing seems to work

What can I do?

I got the v116.0 update yesterday and since then, there's been some annoying hiccups with loading webpages.

It's not a specific site that is having an issue and it seems completely random. The best I can say is that if I just do websearches from the default Duckduckgo engine or if I use !g to search google through it, eventually i'll hit the hiccup.

What seems to happen is that i'll try to go to the website/perform a search and then it will just load a blank white page and hang there. None of the browsing function buttons will be available (so can't click refresh) but if I highlight the address bar and hit enter again, it will suddenly load without issue.

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back

Hi all,

Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on Windows - I've tried other web browsers to access iCloud web portal and Chrome's backspace key registers so its not an Apple iCloud problem, just Firefox. Is there a setting or do I have to wait for an update?

Thanks in advance.

Hello,

On newest updated Firefox 116.0.3 (64-bit), Windows 10 Home 10.0.19045. WhatsApp Web has also been updated to latest version. This morning, Web WhatsApp has lost the ability to Copy & Paste - cannot paste anything into the WhatsApp window or chats in Firefox, either from Firefox or from other apps such as Notepad.

WhatsApp Web C&P works perfectly in Chrome as of now. Please look into this.

Reddit Thread with reports on the same issue: https://www.reddit.com/r/whatsapp/comments/wk1uiz/cant_copy_and_paste_from_m365_into_whatsapp_web/jwjiv47/

Thanks!

As of this morning I am unable to load any websites on Firefox. It last worked around midnight last night.

Every time I get PR_CONNECT_RESET_ERROR. I've tried two different networks, I've removed all add-ons and extensions. I've double checked and there isn't a proxy. I've tried turning off any anti-virus software (Kaspersky). I've restarted my computer. Nothing works. The problem persists in troubleshooting mode as well. I've run out of things to try and am desperate.

I'm not able to log into at least two different websites after installing Firefox on a brand new computer (e.g., actblue.com). The page merely reloads as if I didn't enter the log in information correctly.

• The websites log in just fine on Chrome, so I know it's not an issue with the websites per se. So it seems to be limited to only when I use the Firefox browser.
• I've disabled extensions, removed them, and tested in Safe Mode, but the problem persists. That leads me to believe the problem is something with the Firefox browser specifically.
• Cookie restrictions are only on Standard, not Strict; I even using a Custom setting to allow cookies to be tracked.
• I've tried clearing the cache and cookies.
• I've deleted the cookie file, thinking it might be corrupted.
• I've restarted Firefox several times.
• I've restarted the laptop twice.

None of that has worked. I'm out of ideas.

As a Firefox user, I want to be able to whitelist websites as they continue to be impermissible to people using their website without having to give up all privacy, such that their website works.

Replication Steps: 1. Open Firefox Browser 2. Go to top left and click hamburger icon (3 horizontal lines) in top right under the close option 3. Click Settings 4. On left side click privacy and security 5. Locate permissions in the submenu 6. Location -> Settings 7. Add website into search bar and hit enter to add to whitelist

Current Result: Cannot add to whitelist and cannot utilize website with browser. Will be forced to use competitions browser.

Expected Result: Site would be added to whitelist and therefore allow use of a site that is arbitrarily adding forced location permissions because vpns are well... hurting their bottom line to be frank.

Hi all,

I’m trying to make aware people of the recent Google movements to close gate the internet to their services and I suggest to folks to move to Firefox.

One of my colleagues encounters a problem clearly visible on the image attached (it shows correctly on my mac).

It's not as bad on my mac, where I only have issues every now and then - I received an email this morning on my work email, and all the apostrophes were replaced with Registered symbol (R in a circle).

I noticed that not allowing websites to use their own fonts fixes the issue (unticking "Allow pages to choose their own fonts, instead of your selections above") but I would like to be able to view sites the way the developers intented rather than forcing my browsers default fonts.

Any ideas?

Many thanks

When I enter a text in the address bar and press the 'return' key nothing happens given that all of these are true:

1. I'm connected to Mullvad VPN
2. I'm using Firefox
3. Address bar default search engine is set to 'Google'.

So to give some examples: 1. If I'm on chrome and everything else is the same as above, it works. 2. If I'm disconnected from the VPN, and on firefox, it works. 3. If I'm on VPN, and using firefox, but I set the default search engine to 'duck duck go' it works.

I tried all the steps in the troubleshooting guide here - https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems and none of them worked for me. I'm quite confused about the issue here.

What could be wrong here?

I'm attaching a screenshot of what happens when I type text and press 'return'. Literally nothing happens, not even a 'webpage loading spinner'. Also attaching screenshots of network settings.

If you need any other information that can help with the troubleshooting please let me know. Thank you for taking the time to help me!