Firefox 技術支援討論區

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back

I got the v116.0 update yesterday and since then, there's been some annoying hiccups with loading webpages.

It's not a specific site that is having an issue and it seems completely random. The best I can say is that if I just do websearches from the default Duckduckgo engine or if I use !g to search google through it, eventually i'll hit the hiccup.

What seems to happen is that i'll try to go to the website/perform a search and then it will just load a blank white page and hang there. None of the browsing function buttons will be available (so can't click refresh) but if I highlight the address bar and hit enter again, it will suddenly load without issue.

Hi all,

Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on Windows - I've tried other web browsers to access iCloud web portal and Chrome's backspace key registers so its not an Apple iCloud problem, just Firefox. Is there a setting or do I have to wait for an update?

Thanks in advance.

Videos from vidplay/mycloud/mp4upload on various video streaming sites do not have audio. Videos have working audio on other browsers. Only filemoon server seems to be working so far. Issue persists with troubleshooting mode

Using Win10, firefox nightly 120.0a1, has persisted for a few updates.

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.

Dear Firefox Support,

as an Manager Service Provider I use Firefox on a daily basis to access our management platforms. Just recently one of our providers launched an new platform to submit supporttickets, get information and sorts.

The issue I am facing is the following:

• start Firefox in Normal Mode
• login URL is https://me.n-able.com/s/sso-login
• upon entering my credentials and 2FA (which are 100% correct) I am presented with an error from SalesForce stating 'We can’t log you in because of an authentication error.'

When I start Firefox in either Incognito Mode or Troubleshoot Mode and following exactly the same process there is no issue all.

Of course I checked add-ons and extensions:

• between Normal and Incognito there is no difference
• between Normal and Troubleshoot I so no differences also

Please advise

Best regards Bart Haarman HaarmanB ICT The Netherlands +31 592 580170

I'm not able to log into at least two different websites after installing Firefox on a brand new computer (e.g., actblue.com). The page merely reloads as if I didn't enter the log in information correctly.

• The websites log in just fine on Chrome, so I know it's not an issue with the websites per se. So it seems to be limited to only when I use the Firefox browser.
• I've disabled extensions, removed them, and tested in Safe Mode, but the problem persists. That leads me to believe the problem is something with the Firefox browser specifically.
• Cookie restrictions are only on Standard, not Strict; I even using a Custom setting to allow cookies to be tracked.
• I've tried clearing the cache and cookies.
• I've deleted the cookie file, thinking it might be corrupted.
• I've restarted Firefox several times.
• I've restarted the laptop twice.

None of that has worked. I'm out of ideas.

Hi all,

I’m trying to make aware people of the recent Google movements to close gate the internet to their services and I suggest to folks to move to Firefox.

One of my colleagues encounters a problem clearly visible on the image attached (it shows correctly on my mac).

It's not as bad on my mac, where I only have issues every now and then - I received an email this morning on my work email, and all the apostrophes were replaced with Registered symbol (R in a circle).

I noticed that not allowing websites to use their own fonts fixes the issue (unticking "Allow pages to choose their own fonts, instead of your selections above") but I would like to be able to view sites the way the developers intented rather than forcing my browsers default fonts.

Any ideas?

Many thanks

At some recent point searches on companys' websites do not function in firefox where they used to and do using other browsers. I did not change settings in Firefox. Here is an example website: https://www.petsuppliesplus.com/ Their item search box appears to be disabled in Firefox.

I read an older thread on a similar issue and my Firefox Settings for Privacy and Security regarding History are set to Remember All History, so not set to private browsing.

Hello - I keep searching for various fixes to this, but nothing seems to work. I have the latest version of firefox. Macbook user. Catalina 10.15 I find that with almost any website that I'm trying to log into, or enter a credit card and other information, the browser does not show these items, pull downs, forms to fill in etc. I'll go thru a whole process of something, and will be directed to click a box or some such that just isnt there. So I move over to Safari, and the entire page loads. I've adjusted the privacy, cleared cache etc. It's like I'm on an ancient browser.

Any help welcome.

I'm on an M1 MacBook Air on macOS Sonoma developer beta 4 and for some reason videos on YouTube and Vimeo seem to be flickering and the colors orange, red, and green (not blue) seem to have the most visible flicker (it's quite rapid too, twice per second).

I'm on the latest (as of writing this post) version of Firefox 115.0.2. This issue does not occur on Chromium and Safari on the same device. Troubleshooting Mode does not seem to resolve the issue.

I understand macOS developer betas can break stuff and this could be the result of said beta but I'd like to report this issue to know if anyone else could also be experiencing this issue.

The last Walmart questions are 2022, so again... When I click a link to Walmart, for a second I see the full site displayed correctly on my desktop monitor, then it shrinks to about half to the left side. Windows 10 up to date, Firefox 116.00. Enhanced tracking, whether on or off, doesn't matter. Walmart is the only site I have this issue with. Is it Walmart's fault?

Hello, I am using firefox 83.0 and I don't want to update it (Why? Because I've an old PC with poor hardware and the playback of online videos is lagging/shuttering in releases after 83.0)

BUT firefox 83.0 doesn't support private fields which make some webpages unable to be loaded. the private fields was supported starting in release 90.0 and I'm using 83.0

So, I need a way to make firefox 83.0 support private fields, Is that possible? Is there a certain files should I edited or replaced to make it support private fields?

Any ideas would be appreciated.

Hi

I have a problem when I play a video I get pixels I've seen that other users have the same problem I tried some of the solutions like disabled hardware acceleration and change some stuff on about:config (media.windows-media-foundation.use-nv12-format. double-click it and change its value to false) and use safe mode but nothing seems to work

What can I do?

It really irritates me whenever i use youtube, facebook and other kinds of websites. The missing of the round corners makes the whole page sucks and ugly. I tried updating firefox, checked my settings, nothing changed. Is there a way to fix this?

https://www.weatherzone.com.au/layers/

The URL above is a weather radar overlay that updates every 10 odd minutes to new frames. For some reason I have to re-set the page multiple times a day on my desktop computer (fine on the laptop and a different display computer).

It's the only site I seem to have this issue with but also the only computer I'm having the issue with too.

I've done an uninstall/re-install and the issue still exists.