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problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (閱讀更多)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

elnoichi 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (閱讀更多)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

maciejszupiluk 於 1 年前 詢問

AliceWyman 最近回覆 於 1 年前

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I cannot log onto accounts.firefox.com

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried t… (閱讀更多)

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried to use a recovery code to reset my account in an attempt to restart it like a computer but that does not work. I cannot add 2AF to my account. Any help appreciated. It also seems to be recognizing a email that I no longer use. I have had this problem in the past but ignored.

Noah Pederson 於 6 個月前 詢問

Noah Pederson 最近回覆 於 6 個月前

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Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (閱讀更多)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

1319324245 於 1 年前 詢問

1319324245 於 1 年前 解答

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my old email acct was hacked sct581@yahoo.com,, no longer have access to it

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they wer… (閱讀更多)

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they were not even smart enough to figure out i know who i am,,

Linden Allman 於 1 年前 詢問

Linden Allman 最近回覆 於 1 年前

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (閱讀更多)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

jim.clow 於 4 個月前 詢問

jim.clow 最近回覆 於 4 個月前

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Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (閱讀更多)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Титан 2 於 1 年前 詢問

Kiki 最近回覆 於 1 年前

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Problems with setting a new Firefox account

The Original email address I used to create my Firefox account is lost. When I look in the support site the advice is to create a new Firefox Account under a valid email… (閱讀更多)

The Original email address I used to create my Firefox account is lost.

When I look in the support site the advice is to create a new Firefox Account under a valid email address and then I will be able to sync my data.

I created a new mail address, but if I try to create that new Firefox account with that I get the notification that the primary email address of the account is needed to sign in. But that account does not exist anymore. So I don't see the form I have to fill in to create my new account. Can you help me?

Ch50 於 6 個月前 詢問

cor-el 最近回覆 於 6 個月前

Help me delete my account

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete i… (閱讀更多)

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete it, what can I do ? Please help me soon Is there an email to contact Firefox for such matters? or what should I do?

mycommanon 於 5 個月前 詢問

Bithiah 最近回覆 於 4 個月前

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (閱讀更多)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

acct4vpn 於 3 個月前 詢問

cor-el 最近回覆 於 3 個月前

Verification code does not arrive within 5 minutes

Dear Sir, I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address w… (閱讀更多)

Dear Sir,

I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address within five minutes. The email does arrive, but never withing 5 minutes. I have tried it many times on different devices. It may be my email issue. However, I cannot change the email account unless I cannot log it. Since I cannot receive the verification code within 5 minutes, I am unable to change any of my personal details.

Please advise.

Yours sincerely, Tan Ngiap Heng

P.S. It was very difficult gettting to this support page. I was asked to log in and verify before continuing for some of the support pages. But like I mentioned, I am unable to receive the verification code within 5 minutes. So I am thankful for this page.

heng96 於 1 週前 詢問

heng96 最近回覆 於 5 天前

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My mozilla account was blocked for security reasons

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but… (閱讀更多)

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but now mozilla is blocking me to log in any ideas what i shoud do? Thank you in advice.

pi4a955 於 1 年前 詢問

cor-el 於 1 年前 解答

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Can someone change my account's primary email?

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstal… (閱讀更多)

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

Ricardo 於 1 年前 詢問

Ricardo 最近回覆 於 1 年前

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forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (閱讀更多)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

john508robinson 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Please remove, delete and deactivate account

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me? It says that it needs a verification code and my Email i… (閱讀更多)

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me?

It says that it needs a verification code and my Email is no longer accessible. Can someone please delete and deactivate the account for me please?

Here are some images for proof

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

LeoBeyene 於 7 個月前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 7 個月前

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The email address entered is not valid

Hi All. Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email ad… (閱讀更多)

Hi All.

Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email address entered is not valid'''''

Does anyone know a simple way on how to fix this issue.?

Thank you so much

benjaminmcavoy 於 7 個月前 詢問

FredMcD 最近回覆 於 7 個月前

Why my account can't login in firefox?

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't… (閱讀更多)

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't exist and need to creat a new account.

Reese 於 5 個月前 詢問

Reese 最近回覆 於 5 個月前