Firefox 技術支援討論區

I've got an M2 MacAir running the latest version of Sonoma. Within the last week, the battery power has fallen off a cliff. It barely runs for a couple of hours and recharging takes nearly half a day. I'm not running anything unusual just social media & YT videos. This seems to have coincided with the latest Firefox update. I was wondering if this might be contributing to it or if this is a common problem since Sonoma & FF updates?

Anyone any ideas?

When I close firefox while it's in full screen, turn off my laptop, and then open it again the day after, it opens in the small screen for some reason. I tried going to the root directory in the about:profiles section of the more troubleshooting information section and renaming xulstore.json to xulstore.json.old, and each time it worked for a few days and then it just installed a new xulstore.json and went back to opening in the small screen. This is really annoying and I don't want to switch it manually every time.

I frequently attempt to open news articles or other pages requiring form fill-in but instead get a page that advises me to disable an adblocker. I have no idea what Firefox (yes, up-to-date) uses or how I could set it to allow pop-ups for a particular site. Help!

Got up this morning and FF said all my tabs were crashed - GAH! Could not open ANY new tabs, not even a blank tab, without getting this message. Clicking on restore tabs did nothing. Closing & opening FF did nothing. Cleared startup cache & uninstalled ublock origin (the only extension I had) but that did nothing. Refresh firefox did nothing (except lose some of my preferences). Went to about:crashes and all it says is "No crash reports have been submitted." Every other suggestion I found online was beyond my comprehension. FF DOES work in troubleshooting mode only, but I lose some important functions in that mode. I've been using FF almost since it was born and have NEVER encountered a problem like this before. I hope someone can help!

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

Is there a way to enable sounds when the built in pop-up blocker blocks a pop-up or make the banner more noticeable? I often dont realize a pop-up has been blocked and cant figure out why I' not getting the new content

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Today I completely uninstalled and reinstalled Firefox. Since doing this, the taskbar icon is not the same as it has always been.

It used to be that if I pinned Firefox to the taskbar, I would click on it and the default Firefox window would open. When the mouse was right-clicked, the icon showed there was a choice of the default Firefox window and an option for a privacy window I could choose. I did that frequently.

Now if I pin Firefox to the taskbar there is no privacy window option. If I pin the private browser to the taskbar, this becomes the default window with options for the non-private default browser available with a right mouse click.

I would like to know how to pin the default Firefox window to the taskbar and have the private window option show up when that icon is clicked please.

Thanks for any help provided with this issue.

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection

I've been using the Firefox browser, and recently when downloading files with Firefox, sometimes it prompts: .part could not be saved, because the source file could not be read. # see image #1 I'm trying to download file to disk D. But the fail tips is download .part file to disk C. Maybe firefox is using some file cache policy which I don't know. I also checked both two location, my account have read/write access.

I can try to resume the download, and the download progress will increase, but about half a second later it will fail again. If the file is small and my internet speed is fast enough, after several attempts the file will eventually download successfully. # see image #2 I have tried using "private window" or enter "about:profiles" to create/use a new and clean profile, but the issue still persists. # see image #3 I tried using other download tools like "Internet Download Manager", and the download was successful. It's ok for use chrome to download the same file to same disk location. The problem recently emerged, it didn't exist before. At least a month ago, the same computer didn't have this issue. I'm not using parental controls.

Enivronment: OS: Windows 10 professional 22H2 Firefox version: "124.0.2 (64 位)", auto update is enabled, it should be the newest version. security software: windows defender

bold textDear Firefox team.

My Laptop OS was dead, I unable to syncing my bookmark on new windows-10 OS and logging with gmail account.

how can i get the syncing bookmark on my laptop.

can anyone help me. my bookmark is very important and up to date till last week.

Version : 24.0.2 (64-bit https://prnt.sc/jY-u_50dt2b7

I am using the credit card autofill function. I select a card and payment is taken from a different saved card. I have quit and restarted Firefox but still wrong card used???

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?