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Can't get Firefox to forget login information

I work at a public library. And we have Firefox installed on all of our public computers. One of those computers is not forgetting a particular patron's login information… (閱讀更多)

I work at a public library. And we have Firefox installed on all of our public computers. One of those computers is not forgetting a particular patron's login information for Yahoo Mail.

We've set our public computers for Firefox to clear out Cookies, Cache, Active Logins, Forms & Search History, Browsing & Download History, Saved Passwords AND Site Preferences when it closes. We use custom privacy settings, telling Firefox NOT to remember Browsing & Download history, as well as Form & Search History.

We've tried clearing ALL History, we've cleared all saved passwords. Nothing helps. Every time anyone goes to login for Yahoo on that computer, the other patron's login information is right there (the password is shown as dots, of course, but it's still there).

Anyone have any ideas on how to clear that information? Any help would be much appreciated.

Asked by pac6884 5 年前

Last reply by pac6884 5 年前

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My browser stored someone else's online bank account login details

I often use the hungarian OTP bank online bank service nly on my personal macbook. Nobody else uses my comp. Last time when I tried to log in, the username and the accou… (閱讀更多)

I often use the hungarian OTP bank online bank service nly on my personal macbook. Nobody else uses my comp. Last time when I tried to log in, the username and the account number (these are login data) were not mine! These werent a fake numbers, these were someone else's login details. The password field is always empty and at first glance I did not realize this fake numbers, I just typed my password and the login was unsuccesfull. When I checked the account number I realized these were unknown numbers, not mine. How does it happen?

Asked by Csikitimi 5 年前

Last reply by guigs 5 年前

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Anmeldung gelingt nicht

Es gelingt mir nicht, mich anzumelden als Benutzer bei Mozillaund Thunderbird. Ich arbeite zwar seit langer Zeit mit Mozilla,aber ich habe bisher kein Passwort von Mozill… (閱讀更多)

Es gelingt mir nicht, mich anzumelden als Benutzer bei Mozillaund Thunderbird. Ich arbeite zwar seit langer Zeit mit Mozilla,aber ich habe bisher kein Passwort von Mozilla erhalten und kein Bestätigungsschreiben. Wie kann ich mich mit Erfolg anmelden? Muss ich dazu noch einmal Mozilla deinstallieren und neu installieren und ebenso Thunderbird ? Thunderbird fragr nach einem Passwort für mein E-Mail Konto bei t-online secureimap. [personal information hidden by moderator feer56] Können Sie helfen ? Bodo Chemnitz

Asked by bodochemnitz 5 年前

Answered by FredMcD 5 年前

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Firefox version 35 update erases passwords, yet AGAIN. 3rd update in a row.

Just finished turning off Firefox's auto updates on all of my computers. Because I had to learn to get in the habit of copying my Firefox profile about once a month. Wh… (閱讀更多)

Just finished turning off Firefox's auto updates on all of my computers. Because I had to learn to get in the habit of copying my Firefox profile about once a month. Why? Because I keep losing my settings! Mainly my passwords. This is now the 3rd update in a row that has dropped my passwords. 2nd time on that computer. (Windows 8.1) .

Please figure out why this occurs. (I can't be the only one). If it was always the same computer, I would point at it. But, the other 2 are Windows 7.

OR................ maybe...........instead of the profile being updated and possibly losing files, or over writing them. At the start of the update, say it makes a backup? Just in case v. 36,37,38,39,40,41,42.................cause the same issue. At least then if the passwords are the only issue, grab the 2 files and drop them back in the profile. done.


I hate sounding like a douche, just really freakin annoyed.

Asked by WhiteF150 5 年前

Last reply by cor-el 5 年前

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Failure to implement and retain password

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored… (閱讀更多)

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored usernames and passwords failed. Deleting these credentials would not work - I would enter them, the dialogue about whether to store these would flash in the upper left of the browser window, and I would be asked for my credentials again. Happened on multiple sites on different servers. Deleting profile and reinstalling V37.0.4 did not fix. The only solution was to scrub out V37.0.4 and reinstall the prior V36.0.4. How to communicate this to the Firefox developers.

Asked by roaming_bo 5 年前

Last reply by cor-el 5 年前

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This is simple, please fix your password reset... It does not work, worse I know my password... But, your server disagrees with me... So, either please fix it o

I have already done all of this, you see this is the dam problem... I can't log into the site, I had to create a new password and username,cin which are exactly what I us… (閱讀更多)

I have already done all of this, you see this is the dam problem... I can't log into the site, I had to create a new password and username,cin which are exactly what I used the last time, again and again and again... Each time setting up a new account where their was an account already started. Am I going to have to create a new acct. each time or can you fix this problem...

Asked by jwgaither63 5 年前

Last reply by guigs 5 年前

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authentication required prompt

Hey guys, I need some help with the "authentication required prompt" box. I need to disable it for one of my cpanel login pages but, I can't find an answer anywhere that… (閱讀更多)

Hey guys,

I need some help with the "authentication required prompt" box. I need to disable it for one of my cpanel login pages but, I can't find an answer anywhere that works. As you can see from the attached images the box doesn't always show up. But as guessed it only shows up on the one login page that I do not want it to.

Any help will be greatly appreciated

Cheers David

Asked by dakar485 4 年前

Last reply by dakar485 4 年前

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are firefox account and sync account the same?

I got one of those pop ups, your FF is loading slow, so I said ok, then kicked me into updating sync... I had trouble logging in change my PW twice, and it worked once th… (閱讀更多)

I got one of those pop ups, your FF is loading slow, so I said ok, then kicked me into updating sync... I had trouble logging in change my PW twice, and it worked once then not again. Soooo, questions are: 1) are firefox account and sync account the same? 2) do they have different pws? 3) do I log out of them separately or together?

4) how do I tell if I am in new Sync or old. [first time I tried there was no "disconnect" on my sync page]

Once I get accounts and PWs straightened out, I'll be back with more questions.

Sorry to be critical, but I think many of the faq and help pages are close to worthless. They are carrying too many assumptions about what you already know if you ask a question. One solution, ANYTHING mentioned [e.g. sync, account, logon, usename, etc] should have a <learn more> link.

thanks look forward to answer[s] tom

Asked by hallfrogfirefox 4 年前

Answered by FredMcD 4 年前

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Every site I log on to, it asks if I want to update my logon? I don't! How do I turn that off?

This started happening after I had a web browser hijacker that hijacked Windows Edge. My software company did a remote session and fixed that. But, if using Firefox, at… (閱讀更多)

This started happening after I had a web browser hijacker that hijacked Windows Edge. My software company did a remote session and fixed that. But, if using Firefox, at every single site I go to, even yahoo email, it keeps asking me if I want to update my logon information. I have never seen it do that before, it is like it wants me to do that so it can see my new password????? I have no reason to update my logon info, and would do that myself as I feel necessary. I completely removed Firefox, went to Mozilla main site, and downloaded and installed the latest version of Firefox, and it is still asking everywhere I go. Do I have another bug in my system that is only affecting Firefox? Edge runs fine now, as does IE but I never use IE anymore. Please help. Robert

Asked by Robert33 4 年前

Last reply by FredMcD 4 年前

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Having updated to Firefox 44.0, I have lost all my passwords.

I have followed the Firefox refresh procedure but my passwords are still missing. I have had to generate a login for Firefox to ask this question. It than saved this ha… (閱讀更多)

I have followed the Firefox refresh procedure but my passwords are still missing.

I have had to generate a login for Firefox to ask this question. It than saved this having remembered my old password login

What next?

Asked by SteveWells 4 年前

Last reply by FredMcD 4 年前

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Tried removing remembered password/username but won't delete

Hi, I'm trying to delete a username and associated password for 1 particular site. I navigate to Options>Security>saved logins, and remove the appropriate username/… (閱讀更多)

Hi, I'm trying to delete a username and associated password for 1 particular site. I navigate to Options>Security>saved logins, and remove the appropriate username/password. i log off/restart/switch off, (no matter what i do) then open the site and i'm still showing thenusername/password. i navigate to log ins and the username/password is still there.

why? what am i doing wrong is there something else i should try?

many thanks all.

Asked by Phatboyroy 3 年前

Last reply by FredMcD 3 年前

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I recently reinstalled Firefox and now cannot see my saved logins (saved in a backup).

After a refresh FF was not responding correctly so it was uninstalled and reinstalled. I have it back up but now cannot see my saved logins even though I can see the exc… (閱讀更多)

After a refresh FF was not responding correctly so it was uninstalled and reinstalled. I have it back up but now cannot see my saved logins even though I can see the exclusions list just not the passwords. I am using ver. 49 and copied both the logins and key files from the backup into the new "default" profile. When I open the logins file in Scratchpad I can see the data but each entry has a "null" after the "httpRealm" entry:

'id': 1,

     'hostname': 'https://www.google.com',
     'httpRealm': null,
     'formSubmitURL': 'https://www.google.com',

Other than this the file "looks" normal.

Asked by stal49 3 年前

Last reply by FredMcD 3 年前

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Password manager failure

Remember Password prompt is not being shown for any site i visit. Nor i'm able to see any Saved Logins. But i can see there are logins in logins.json file in my profile … (閱讀更多)

Remember Password prompt is not being shown for any site i visit. Nor i'm able to see any Saved Logins. But i can see there are logins in logins.json file in my profile

I have tried multiple options, even removed all profiles and done fresh install, even then it does not work . Please help as i have many logins saved.

Asked by rahuls1071 3 年前

Answered by rahuls1071 3 年前

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all saved passwords gone after most recent update

Updated to the most recent version of firefox (running 49.0.1) after i got a notification saying there was a new version available. Today i went to a website that i had m… (閱讀更多)

Updated to the most recent version of firefox (running 49.0.1) after i got a notification saying there was a new version available. Today i went to a website that i had my password saved for, but it wasn't showing up when i tried to log in. Went to my saved passwords and all of my old logins + passwords are gone, only have what i've saved since the update . I went through a few of the 'lost saved password' questions and have tried to restore previous versions of logins.json (i also noticed a corrupt logins.json file in my profile), I also tried to make a new profile and copy over logins, i booted in safe mode etc but nothing is working. Is there anything I can do to get my passwords back?!

Asked by wherearemypasswords 3 年前

Last reply by FredMcD 3 年前

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Why does Firefox 48 keep losing my passwords?

Every couple of days, all of my passwords are wiped out. I have to keep going to my Password Exporter app to restore them. I am using Firefox 48 with Win 8.1 This has bee… (閱讀更多)

Every couple of days, all of my passwords are wiped out. I have to keep going to my Password Exporter app to restore them. I am using Firefox 48 with Win 8.1 This has been happening for about 2 months.

Asked by safemike1 3 年前

Last reply by FredMcD 3 年前

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Firefox won't read my password file

I don't know why - possibly after a firefox update to 49.0.2? But Firefox on Windows 10 is no longer saving or using my saved passwords. When I try to display saved login… (閱讀更多)

I don't know why - possibly after a firefox update to 49.0.2? But Firefox on Windows 10 is no longer saving or using my saved passwords. When I try to display saved logins, there are none showing. However, I do have intact key3.db and logins.json files, and I can see in logins.json that there are lots of logins stored in there. So I'm sure the data are there, but just not being read.

Uninstalling and reinstalling didn't help. Refresh didn't help. Synch seems to connect, but doesn't help. Isn't there some command to force the browser to read the saved logins file?

Asked by sdsteve 3 年前

Answered by sdsteve 3 年前

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Password disappeared, can no longer save usernames or passwords, error message password manager is null. Using saved password editor 12.10.1 Please help.

Password disappeared, can no longer save usernames or passwords, error message password manager is null. Using saved password editor 12.10.1 Please help.

Asked by ships380 3 年前

Answered by stringrazor 3 年前

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Why do I have to sync to get saved logins on my PC?

Just recently saved logins were gone. I synced and they loaded fine. The next session (and subsequent) they are gone again and I have to sync to retrieve. It is gettin… (閱讀更多)

Just recently saved logins were gone. I synced and they loaded fine. The next session (and subsequent) they are gone again and I have to sync to retrieve. It is getting frustrating.

Asked by SusieB 3 年前

Last reply by FredMcD 3 年前

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браузер перестал отвечать, компьютер перезапустился и после этого пропали сохранённые пароли. Как восстановить логины пароли?

браузер firefox 50.1.0 перестал отвечать, компьютер перезапустился и после этого пропали сохранённые пароли. Как восстановить логины пароли?

Asked by osmi-sovet 3 年前

Last reply by FredMcD 3 年前