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Firefox, Thunderbird and TOR all of a sudden are crashing

Hello, I have been using these products with no issues for as long as I can remember. Yesterday, Firefox started crashing when typing anything in the address bar. I tri… (閱讀更多)

Hello,

I have been using these products with no issues for as long as I can remember. Yesterday, Firefox started crashing when typing anything in the address bar. I tried to self diagnose and created a new profile. Now that does not happen but it still crashes. I cannot access Add-ons in an attempt to disable them.

Also, Thunderbird crashes when clicking on an email to preview. Then I figured perhaps this is a Mozilla issue so I tried to Open a Tor Browser which uses Firefox Quantum, and guess what? It crashes also.

Could one of the windows updates have caused this? Not sure what to do.

Any help would be appreciated. Thank you in advance.

Ralph

Asked by Ralph123 11 個月前

Last reply by Ralph123 10 個月前

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every time I click a link to YouTube firefox freezes and I have to force it closed with the task manager

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a… (閱讀更多)

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a new window. I can't even open YouTube on its own without having this happen, can you tell me why? I do have three links that I have bookmarked that are YouTube videos and they play fine, but nothing else.

Asked by llahair 1 年前

Answered by FredMcD 1 年前

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every time firefox updates, my saved logins, passwords and settings are gone. I must uninstall and reinstall to retrieve

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this k… (閱讀更多)

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this keep happening? Please respond as this is extremely annoying and frustrating.

Asked by Sherrie 1 年前

Last reply by FredMcD 1 年前

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Previous fix to eliminate unwanted question marks no longer works.

The solution below no longer works. My current version of Firefox is 64.0.2 When did this problem start for you? On Mac, Firefox 56 ratcheted up the security sandbox, lim… (閱讀更多)

The solution below no longer works. My current version of Firefox is 64.0.2

When did this problem start for you?

On Mac, Firefox 56 ratcheted up the security sandbox, limiting which files pages can use on your system. This apparently prevents Firefox from using font files in a "suitcase" or "Adobe Type 1" format. The developers are aware of this and some fixes were made in Firefox 57, but they might have missed some font types or unexpected font file locations.

To see whether this is the problem, and as a temporary workaround, you can reduce the sandbox security level back to what it was in Firefox 52-55 as follows:

(1) In a new tab, type or paste about:config in the address bar and press Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste sand and pause while the list is filtered

(3) Double-click the security.sandbox.content.level preference and change the value from 3 to 1 and click OK

That change won't take effect until the next time you quit and restart Firefox

Asked by robkuhnjr 1 年前

Last reply by Franknca 1 年前

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Firefox not working after recent upgrade

I just upgraded to 66 and my Firefox is no longer working and allowing me to connect to sites. I had to download an earlier version 64.0b9 (64-bit) in order for FF to wor… (閱讀更多)

I just upgraded to 66 and my Firefox is no longer working and allowing me to connect to sites. I had to download an earlier version 64.0b9 (64-bit) in order for FF to work. Can anyone help me with this? Thank you.

Asked by rmeyer5 1 年前

Answered by rmeyer5 1 年前

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bookmarks and browsing history gone...

Hi my browser updated last night and all my bookmarks AND browsing history are just gone from the regular Firefox (i also have the dev edition installed) All im left w… (閱讀更多)

Hi my browser updated last night and all my bookmarks AND browsing history are just gone from the regular Firefox (i also have the dev edition installed)

All im left with now is an "Old Firefox Data" folder on the desktop and it contains data from the dev browser, where is the data from the non-dev browser ?

I did not have a user signed-in on either of the browsers

Asked by Mattinn 1 年前

Answered by Mattinn 1 年前

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I am stuck using v 64.0.2, Firefox 65 is unuseable.

FireFox ver 64 works flawlessly, but v 65 will not run on my machine no matter what I have tried! Symptoms with v65: Intermittently does not start, hit icon again then lo… (閱讀更多)

FireFox ver 64 works flawlessly, but v 65 will not run on my machine no matter what I have tried!

Symptoms with v65:

Intermittently does not start, hit icon again then loads but doesn't connect. Very slow when it loads. firefox.exe does not unload from memory, has to be shut in task manager

What I have tried so far;

FireFox refresh. unstall / reinstall uninstall uBlock Origin sfc /scannowall uninstall Avast uninstall VPN Delete all firefox files on system disk + delete all registry entries then reinstall. Install from full version .exe Removed VPN (Private Internet Access) Updated Windows and any and all drivers.

What am I missing ?

TIA, George...


Windows 7 Pro MB: Asus P8Z77-V LK - Z77, Intel Ivy Bridge Intel i7-3770K @ 4.3Ghz Corsair Hydro Series High Performance Liquid CPU Cooler H60 32GB (DDR3-1600 DDR3 SDRAM) NVIDIA GeForce GTX 980 Ti 6GB

Asked by George 1 年前

Answered by George 1 年前

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Transfer Multi-Account Containers

Hi guys. Let's say you are moving to a new workstation. How do you transfer Multi-Account Containers between computers? Does it transfer with your Firefox Account Sync… (閱讀更多)

Hi guys. Let's say you are moving to a new workstation. How do you transfer Multi-Account Containers between computers? Does it transfer with your Firefox Account Sync? Will it transfer all of the accounts or just your primary account?

Asked by M W Sasser 1 年前

Answered by Roland Tanglao 1 年前

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Firefox Crashes on startup — MOZ_CRASH(Using observer service off the main thread!)

Hello – Firefox suddenly started crashing on startup and continues to do so every attempt — Mozilla Crash Reporter appears and MozCrashReason = MOZ_CRASH(Using observer … (閱讀更多)

Hello –

Firefox suddenly started crashing on startup and continues to do so every attempt — Mozilla Crash Reporter appears and MozCrashReason = MOZ_CRASH(Using observer service off the main thread!).

Same crash on startup in Safe Mode. Also attempted all troubleshooting steps on Mozilla support with no luck, and haven't been able to find any existing community threads that seem to address it. Also attempted complete uninstall/reinstall.

Any help getting this sorted out will be greatly appreciated. Thank you.


Crash Report:

AdapterDeviceID: 0x67ef AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0 BuildID: 20190124174741 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1548792850 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1548792848 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 851407 StartupCrash: 0 StartupTime: 1548792848

TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x67ef","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2},{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,3"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17913,"firstUseDate":17913},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17925}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"}}

ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",14:"JS Helper",10:"JS Helper",12:"JS Helper",8:"JS Helper",11:"JS Helper",13:"JS Helper",9:"JS Helper",15:"JS Helper",16:"Timer",17:"Socket Thread",19:"Cache2 I/O",20:"Cookie",22:"DOM Worker",22:"IPDL Background",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",32:"StyleThread#0",34:"StyleThread#2",33:"StyleThread#1",36:"StyleThread#4",35:"StyleThread#3",37:"StyleThread#5",49:"ImageBridgeChild",50:"ProcessHangMon",47:"Lazy Idle",48:"StreamTrans #62",48:"localStorage DB",44:"DOM Worker",

Throttleable: 1 UptimeTS: 7.01949489 Vendor: Mozilla Version: 65.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by jpfpf 1 年前

Last reply by jpfpf 1 年前

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Why do I have do restart Firefox each time, when I start my personal computer?

I'm a german user, sorry for my bad english. I hope that someone can help me. Everytime, when I start my personal computer, I do have the same problem: Firefox is startin… (閱讀更多)

I'm a german user, sorry for my bad english. I hope that someone can help me.

Everytime, when I start my personal computer, I do have the same problem:

Firefox is starting and it shows me my (five) websites in his tabs, but they will not be loaded. Instead of loading, one tab shows me to restart all others, after all other tabs are closed. Then Firefox ask me, if I want to restart all my five websites. It's not important, how many tabs I want to load, it's not important, which websites I want to load. The problem is the same.

I did uninstall Firefox (first simply, later with IObit Unistaller removing residual files) and install it after that again. I deleted the cache and all cookies. Nothing changed. The problem is not resolved.

What can I do?

Asked by Cidly 1 年前

Last reply by Cidly 1 年前

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I deactivated my firefox account years ago. I want to reactivate it (or create a new one with the same email).

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, s… (閱讀更多)

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, so I cannot login to that account.

Asked by samuel9 1 年前

Last reply by samuel9 1 年前

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Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (閱讀更多)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 年前

Last reply by FredMcD 1 年前

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Firefox 64 doubling CPU temps with heavy CPU load

CPU temps jump briefly from 33 C to 65 C , with attendant heavy processor load. Temps usually jump when a new web page is loaded, but occasionally jump when the browser… (閱讀更多)

CPU temps jump briefly from 33 C to 65 C , with attendant heavy processor load. Temps usually jump when a new web page is loaded, but occasionally jump when the browser is idle.

I am on the latest snapshot of the openSUSE Tumbleweed rolling distro (20190209), with Firefox 64. The problem started several snapshots ago (after mid-January).

The problem occurs in profiles with and without extensions.

I tried the troubleshooting steps at:

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

Any troubleshooting ideas will be appreciated. I'm now using another browser, but would prefer to return to Firefox.

Asked by CPUoverheating 1 年前

Last reply by CPUoverheating 1 年前

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dictionary add-on and webextension

Hello everybody. I've justed ported my dictionary add-on with the new WebExtension and I'm facing a problem. In the old format (install.rdf) I can specify different name … (閱讀更多)

Hello everybody. I've justed ported my dictionary add-on with the new WebExtension and I'm facing a problem. In the old format (install.rdf) I can specify different name and description for each language, like this:

< em:localized > < Description > < em:locale >en< /em:locale > < em:name >name< /em:name > < em:description >description< /em:description > < /Description > < Description > < em:locale >it< /em:locale > < em:name >nome< /em:name > < em:description >descrizione< /em:description > < /Description > ...

Now (manifest.json) I see there is only one pair of name-discription, like this:

{

  "name": "name",
  "description": "description",

...

The problem is that I didn't find a way to specify the name-description pair for other languages. Trying

{

  "name": "__MSG_extensionName__",
  "description": "__MSG_extensionDescription__",
  "default_locale": "it",

... with the usual locales structure (_locales/{lang}/manifest.json) { "application_title": { "message": "name" }, "application_description": { "message": "description" } }

didn't work because when I upload my extension the AMO complains about non valid tag "default_locale". What am I doing wrong? Thank you

Asked by mtrevisan 1 年前

Last reply by mtrevisan 1 年前

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Firefox crashes

Firefox tabs crash shortly after clicking on new tab + sign with no crash report. Firefox stays up, and presents msg Gah, your tab just crashed. We can help,..... rest… (閱讀更多)

Firefox tabs crash shortly after clicking on new tab + sign with no crash report. Firefox stays up, and presents msg Gah, your tab just crashed. We can help,..... restore tab. After clicking restore tab, it comes up and crashes immediately again. I removed all Mozilla directories and files and profile and all mozilla files under apps directory, and reinstalled and get same results. Started Firefox in safemode with same results. I am able to bring up troubleshooting page and then go to help pages from there but cannot link anywhere from there as it crashes the tab again with no crash reports. I ran malwarebytes and found no issues. I disabled browser.tab.xxx and that had no affect either. I don't know if it is specific to this level as I don't know when it was updated as it is my wife's PC and was probably on update automatically. Running latest level on Windows 10 Firefox level 65

Asked by Darelldsw 1 年前

Answered by Darelldsw 1 年前

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Adobe Flash player will not run on website

I have been using a banking website for credit card management for years. Today, after the Firefox update, the website is having issues. A pop-up page is not responding.… (閱讀更多)

I have been using a banking website for credit card management for years. Today, after the Firefox update, the website is having issues. A pop-up page is not responding. The popup is allowed and does open but a Flash Player application is not loading properly and the popup window goes blank. At that point the browser itself becomes completely frozen. I have refreshed Firefox, have stopped all security on the computer and nothing seems to correct the problem. I have checked the Flash Player application and its seems to be installed and working properly. I have been able to access the page from three other browsers with no problem. Not sure what the issue may be but I will say that with this most recent Firefox update I have experienced more issues with page loadings, security snags and just plain errors than I have in quite some time.

Asked by mkostura 1 年前

Last reply by mkostura 1 年前

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Can't close single pop-up window virus?

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That… (閱讀更多)

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That's not particularly an idea I fancy!

I actually discovered a very simple solution, but I can't post it anywhere because all of the posts are archived!

The malicious pop-up was opening another window, to supposedly enter access credentials. This was keeping me from being able to close the window, and when I closed this alternate window, it would pop right back before I could do anything else. A light bulb forms!

I disabled my computers wireless connection, via the network and internet settings, and the pop-up was no longer able to restore the access credentials window. Close the malicious pop-up, and restore internet connection!

I would like to share this work-around with others that may have a similar issue, but can't find any open posts about it. Can a Mod help me out with this task?

Asked by SaltyFinn 1 年前

Last reply by FredMcD 1 年前

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Forced updates is absolutely lame

Background: Was forced to upgrade to version 65 which broke the tabs on bottom setting. Tried to install a ESR version but it kept crashing. Went back to version 64 whi… (閱讀更多)

Background:

Was forced to upgrade to version 65 which broke the tabs on bottom setting. Tried to install a ESR version but it kept crashing. Went back to version 64 which was immediately forced to upgrade to the broken version again (which I didn't allow).

The problem is this. The people who have implemented this forced upgrade feature are probably using Windows 10 (forced updating) and are used to being treated like second class citizens by Microsoft. Forced upgrading is completely inappropriate. I've used browsers since Netscape, all of the Firefox versions, rarely use any other browser. Never had a problem except with your forced updates.

Lucky for me I found the registry fix for admins to disable updates. Reasonably inconvenient but a hell of a lot better than putting up with forced updates that break the browser.

Question:

How about bringing back the choice to upgrade. How about, at least giving two reminders to upgrade and then disabling the messaging. This messaging is extremely disrespectful - i.e. we are going to keep on annoying you until you upgrade (to a broken system).

Asked by NormmroN 1 年前

Last reply by the-edmeister 1 年前

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Dns error

I updated firefox and I lost all my internet. Microsoft edge could not connect none of my internet games could connect so I did a troubleshoot on my network and got DNS i… (閱讀更多)

I updated firefox and I lost all my internet. Microsoft edge could not connect none of my internet games could connect so I did a troubleshoot on my network and got DNS is not responding or dose not exist? so I did what I could but every time I fixed this problem then run firefox it would work for about 1min then the same problem all my internet gose off I could'ent even uninstall firefox and reinstall because I get the same thing in the end I had to do a systems restore that took over 2 hours todo due to everythig on my PC's and my Server ty for the hours of lost work time 9 hours to be excat 8 hours of lost earning's I hope every one gose to Chrome and you loose every thing your just as bad as Mcaffe. Fast browser bull Secure bull garanteed to fuck you up yep

Asked by Vamp1 1 年前

Answered by Vamp1 1 年前