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"Unable to process the backup file"

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. … (閱讀更多)

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. so i used some recovery app and found my last -deleted- firefox files and folders (/appdata/roaming/..../profile/...), but i cant introduce/change/swap these files to my new firefox. what should i do to recover my lost data?

keivanfar.mohsen 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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firefox won't launch in Windows 7 after update

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (閱讀更多)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Suiterain 於 2 年前 詢問

FredMcD 最近回覆 於 2 年前

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Firefox & Thunderbird installed on D drive which died. Reinstallation on C drive - 'profile cant be found', both programs

I had Firefox and Thunderbird installed the D drive. The D drive died. I try to reinstall on the C drive and it installs but when run says that the profile is not availab… (閱讀更多)

I had Firefox and Thunderbird installed the D drive. The D drive died. I try to reinstall on the C drive and it installs but when run says that the profile is not available (same for both programs). I have deleted all reference to mozilla in user>appdata and the same happens. Tried running "firefox -p", with the same resulting message. Back to Opera?

gary-a 於 4 年前 詢問

user1378671 最近回覆 於 4 年前

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How can can't find profile error be fixed in 57? the published fixes do not work.

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, s… (閱讀更多)

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

vansyckel 於 3 年前 詢問

cor-el 最近回覆 於 3 年前

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missing profile

How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missi… (閱讀更多)

How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missing. And your Help system HAS WAY TOO MUCH INFORMATION IT SO AS TO BE NOTHING BUT CONFUSING. I AM NOT A CODE JOCK OR A WEB DEVELOPER OR SOMETHING. END RESULT: YOUR HELP SYSTEM IS USELESS!!!!!!!! I even tried deleting my current Firefox and downloading a fresh app. SAME THING! Please answer back with a REAL person, not some canned menu of HUNDREDS OF OPTIONS. Or, I will simply not touch anything from Mozilla again. Now that is SIMPLICITY!!!!

northphysicsgroup 於 7 個月前 詢問

HawkEye 最近回覆 於 2 個月前

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Mozilla cannot find my profile and not run

I had several problems to begin with 1.I booted up my PC and tried to boot up Mozilla. The Browser asked me to refresh or go to safemode. I dont want to be in safemode so… (閱讀更多)

I had several problems to begin with

1.I booted up my PC and tried to boot up Mozilla. The Browser asked me to refresh or go to safemode. I dont want to be in safemode so I refreshed firefox.Once it was done refreshing it opened,closed and asked again to refresh firefox. I kept doing this infinetly. 2.I decided to reinstall firefox, so I did. I also wanted my previous profile folder back so I can regain my bookmarks, passwords,tabs and extensions. It did not work. 3. So now everytime I try to open Mozilla Firefox it says "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I tried reinstalling again and it did not work.I wanted to try profile editor and such but I get the same error message everytime and I cannot open or fix Firefox in any way. Solutions?


edit: added a space after the periods . as it was making links and harder to read.

Christt 於 6 年前 詢問

FredMcD 最近回覆 於 6 年前

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Firefox will not load

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (閱讀更多)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

Keyless 於 2 年前 詢問

FredMcD 最近回覆 於 2 年前

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how to regain lost bookmarks

After recent Windows or Firefox update, which was quoted to take a few minutes, but lasted all day So I turned off computer at night, in morning, I was able to log in, b… (閱讀更多)

After recent Windows or Firefox update, which was quoted to take a few minutes, but lasted all day So I turned off computer at night, in morning, I was able to log in, but screen was blank Took computer to repair shop, who said it was working OK, but when switched on it automatically logged me in as administer After many attempts, I managed to swap user to my own login, only to find lost of apps missing Plus Firefox was missing I had to reinstall, but that meant No bookmarks and No passwords saved

Is there any way I can regain those lost bookmarks and add them to the new updated version of Firefox? As to the saved passwords, I will need to replace them all with new passwords, unless they can be regained too?

Old69 於 3 年前 詢問

FredMcD 最近回覆 於 3 年前

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How to completely delete remnants of Firefox after uninstall?

I know two location Firefox keep the user's private data. Users/Username/AppData/Local/ Users/Username/Appdata/Roaming/ I delete the folders every time after uninstallin… (閱讀更多)

I know two location Firefox keep the user's private data.

Users/Username/AppData/Local/
Users/Username/Appdata/Roaming/

I delete the folders every time after uninstalling Firefox but it seems to still able to pull data (password, bookmarks, add ons, etc) out of nowhere next time I install the browser. I don't use Firefox Account so nothing is backed up online.

Where else does Firefox save my data??

david1941 於 5 年前 詢問

John99 最近回覆 於 5 年前

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Corrupted profile works only some times

I have a my Firefox profile and a copy of its folder. After a certain amount of time launching Firefox with this profile, the history and cookies are missing in the brows… (閱讀更多)

I have a my Firefox profile and a copy of its folder. After a certain amount of time launching Firefox with this profile, the history and cookies are missing in the browser, as well as some other preferences and data. What I do is that I close Firefox, delete the profile folder, duplicate the copy to a new copy and rename the original copy to match the profile folder name. The next time I launch Firefox history and cookies are here again. Then after 3 or 4 launches, they've disappeared again, so here I go again with the copies.

I don't know what causes the profile folder not to work after a few launches. One time the history was there again even after rebooting the computer, most of the time it disappears after a few hours (after a few relaunches of Firefox).

The profile originally became corrupted when I performed a cold shutdown of my computer while Firefox was open. I remember that when I booted again, my profile was well; it was at the next Firefox launch that the data was missing. I opened the sqlite files with the sqlite3 command line and they looked clean. Next time I launched Firefox the data was available again. I made a copy of the folder in case of, and there I am with the merry-go-round of copies.

SU001 於 5 年前 詢問

guigs 最近回覆 於 5 年前

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Profile Missing/ inaccesible

Recently did a Firefox upgrade following which I kept getting above message (am running Windows 10)...had not MOVED any files/ folders & only changes had been made by… (閱讀更多)

Recently did a Firefox upgrade following which I kept getting above message (am running Windows 10)...had not MOVED any files/ folders & only changes had been made by Firefox upgrade itself!

Tried reinstalling Firefox web browser to rectify problem...no change, still kept getting same message & eventually had to do a System restore to retrieve my Firefox web browser ( fortunately had a restore point from just a couple of days previously as had only recently installed the Firefox browser.)

Firefox browser now running but not performing in QUITE the same way as previously (not pre empting web addresses & such in my private browsing window).

Is there a compatibilty problem with Windows 10 & Firefox web browser?...& what should I do if so?

Please make answer simple, am no IT expert I'm afraid!

LizzieC 於 5 年前 詢問

cor-el 最近回覆 於 5 年前

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Firefox Lockwise says I have 158 saved logins, but when I select "Logins and Passwords" nothing shows up

I have searched every support post that has anything remotely to do with my problem. I have tried booting in safe mode, downloading Firefox ESR and performing folder acro… (閱讀更多)

I have searched every support post that has anything remotely to do with my problem. I have tried booting in safe mode, downloading Firefox ESR and performing folder acrobatics with key3 and key4 files, I have disabled my anti-virus software. To no avail.

This morning, I was forced to log back in to my Firefox Browser "due to security reasons" and when I did all of my logins and passwords were gone. if I go to about:protections and scroll to the bottom of the page, Firefox Lockwise tells me that I have 158 passwords saved securely. But if I go to Logins & Passwords, there are only the 5 passwords that I have saved today since the issue began.

I NEED HELP!!!!!

tjwilson1987 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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firefox profile cannot be loaded

I am not very computer literate. I have been going around and around with this for hours. I can't open firefox. I just get the message. I re installed firefox and see … (閱讀更多)

I am not very computer literate. I have been going around and around with this for hours. I can't open firefox. I just get the message. I re installed firefox and see a folder of "old firefox data" on the desktop, but I can't figure out what to do from the different articles about this. I just go around an around.

123Rhodes 於 5 年前 詢問

cor-el 最近回覆 於 5 年前

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What do I do with the ca3phnff.default-1533205453525 folder?

I pressed reset Firefox I found that folder in old firefox data folder I've already tried uninstalling and reinstalling so Firefox can find it's profile … (閱讀更多)

I pressed reset Firefox

I found that folder in old firefox data folder

I've already tried uninstalling and reinstalling

so Firefox can find it's profile

L.E.Hayes 於 2 年前 詢問

cor-el 最近回覆 於 2 年前

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Firefox updated to latest version and everything is gone. How can I restore?

This is not the first time either! My bookmarks are gone, my previous session is gone and I cant remember the pages I had open, my search engine that I want to add, and h… (閱讀更多)

This is not the first time either!

My bookmarks are gone, my previous session is gone and I cant remember the pages I had open, my search engine that I want to add, and have always had, doesnt come up on their pages except as a theme, which I dont want... I am really really pissed that this keeps happening

I need all my stuff for my work and I have no idea what I had and its all gone...Likely 200 bookmarks for one thing and about 20 tabs

WTF! I need some help here to restore EVERYTHING I had. It was bad enough with this other add on nonsense and now this?

furfamilygirl 於 2 年前 詢問

cor-el 最近回覆 於 2 年前

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I am getting the missing profile error in the latest Firefox Quantum but can't fix it

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'… (閱讀更多)

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'm on Mac OS High Sierra). But the problem didn't go away.

I tried using the Firefox Profile Manager. It does launch the profile manager window where there were no profiles. I created a new profile. It then opened Firefox. I could use it ok. But then I closed Firefox and re-opened it and got the error again.

Here is what shows up in my console window when I run the profile manager:

MacBook-Pro-2:me$ sudo /Applications/Firefox.app/Contents/MacOS/firefox-bin -P MacBook-Pro-2:me$ 2017-11-30 14:27:41.594 plugin-container[8508:15019641] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xb943, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:27:57.203 plugin-container[8524:15021634] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xae3f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:28:11.580 plugin-container[8533:15023234] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xc23f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes.

I can't get this browser to work at all! Is there a way to completely uninstall and start over?

emergingdzns 於 3 年前 詢問

andrewjohnstrong 最近回覆 於 3 年前

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firefox won't open, when trying to delete old profile get a message saying that a file is open but there isn't - where can I find this file?

I try to open firefox but nothing happens. I've followed the instructions about using profile manager but it won't open. Then I found info about using %appdata% and delet… (閱讀更多)

I try to open firefox but nothing happens. I've followed the instructions about using profile manager but it won't open. Then I found info about using %appdata% and deleting firefox folder but it won't delete because I get a message saying that there is a file open that is using the firefox folder. But this is after a shutdown so how can a file be open. I get some info that says the file was created on 21/02/2015. How can I find this file - stop it - and get back to using firefox again?

Thaxted 於 4 年前 詢問

cor-el 最近回覆 於 4 年前

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Firefox crashes

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a … (閱讀更多)

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

jorgesca 於 3 年前 詢問

FredMcD 最近回覆 於 3 年前