Firefox 技術支援討論區

I had a crash on my SSD (WIn7 Ultimate) - " Operating system missing" error. I saved the data and want to reinstall Win 7 and import previous Bookmarks data to new install of Moziilla Firefox.

I transferred the sqlite file (s88qn337.default) from the previous install (now non working system) to the existing working Firefox directory (C:/Users/My Name/AppData/Roaming/Firefox/Profiles/xxx.default.

I then renamed "default.XXX.old" (the previous install had only one file in the Profile directory - ie s88qn337.default)

When I try to open Mozilla Firefox, with the single file (s88qn337.default) in the Profile directory, I get the error "Can't find user data".

When I then open fresh install of Mozilla Firefox on working SSD (Win 7 Ultimate) and try to Import Bookmarks, the options are only "Import Bookmarks from Explorer" or "Import from html file".

How to resolve this problem, please?

Hi,

I can't watch live stream on youtube. I see only black screen on loading circkle. Ads working fine but after them i see what i said before. When live is over then i can normally watch it. I can watch twitch normally. There is problem olny on yt. best chris

I have had an issue for months where streaming services like Netflix, Hulu, Max, and Amazon Prime will not work on Firefox. I am updated to the latest version, 127.0 (64-bit), and am able to successfully log in to these streaming services, but without fail get an error message when I attempt to stream a video. Netflix returns a F7531 error, Max returns an error code, and Prime Video says I cannot stream without the latest version of the browser even though I am up to date. I have restarted and updated Firefox multiple times, have toggled and uninstalled extensions and nothing has worked. The extensions I currently use are Auto Tab Discard, Google Analytics Opt-Out, Honey, Return Youtube Dislike, Search by Image, Shinigami Eyes, Sponsorblock for Youtube, UBlock Origin, To Google Translate, and Video DownloadHelper.

Until a few days ago, my Firefox would save all the tabs from the previous session. But now it does not, and I still have all the necessary settings enabled. I noticed that it will save the previous session IF I use the Firefox "EXIT" from the "File" menu. However if I use close the session using the upper right hand corner Windows close box (where the "X"), it does NOT save the tabs from the session. I also notice that when I close the Firefox window using the Windows close box, that Firefox (several) show still running under the Windows Task manager, but not when I use the "File:Exit". Running the current FIrefox version 127.0 (64-bit) under Windows 11.

Hi! I don't like the automatically updated extensions -feature, it seems to have been turned on nowadays, it has been maybe a year or two when you had control to update them by hand! I don't like this feature and it seems to now be in every browser that I use, Firefox, Opera, Brave, Vivaldi! Is there a way to turn this function off? Maybe a commandline function or an editable thing in a configuration file! Other browser developers should also think about this! I think Firefox has been a good browser to use, I used to use Opera but changed to Firefox quite accidentally when having to install things again!

Send is a free file sharing service launched by Mozilla under its Firefox Test Pilot project, which is mostly a bunch of experimental features for Firefox. While the majority of applications under the Test Pilot project are essentially plugins for the main Firefox browser, Send is a standalone service, that can be accessed via any browser. It works on a web interface and allows the user to easily upload any file to Mozilla’s servers and then download it to the other device with the help of a shareable link. What’s more is that Mozilla offers great privacy due to the encryption of the data being transmitted. Now that you know what Firefox Send is, let us discuss how to use it.

How do I enter Firefox SEND menu?

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my bookmarks by converting the json file at https://www.jeffersonscher.com/ffu/bookbackreader.html. But why can't Firefox just back up as an html file like it used to? I had to go off searching the internet for a solution, turning what should've been a 5 minute job into nearly an hour 😕

There is an 8 years old question about it - https://support.mozilla.org/en-US/questions/1123903 How do I do it now with Firefox 125+ ?

Hello,

I'm a web developer working for the public radio show This American Life. We have a web audio player on the website and recently I noticed it stopped working in Firefox. Looking closer at the issue, I realized that Enhanced Tracking Protection is blocking one of the scripts (pdst.fm - Spotify). Because ETP is turned on by default, I'm hoping there's a way to help bring this part of the site back to functioning without bypassing the Spotify script, as currently that's out of my power. Any help would be appreciated.

Thanks very much, Mark Nicola

I have been trying to contact support about an issue regarding being able to change my account password to the page at https://support.mozilla.org/en-US/questions/new/mozilla-account/form, however I cannot seem to submit any information. When I try, the page reloads, followed by multiple uncaught errors observed in the console, including a cross site origin request block error (in the latest stable Firefox). My browser settings use the standard browser privacy setting, and custom DNS.

Regarding the error I was trying to report, I am unable to change my password, receiving "incorrect password" despite entering the correct current password. In the browser console, a POST response with error 400 is shown.

Hi everyone,

I'm experiencing an issue with my website's compatibility with Firefox. website My website, which provides online educational resources and tools, is not displaying certain interactive elements correctly when accessed through Firefox. These elements work perfectly in other browsers like Chrome and Safari.

Specifically, I've noticed that some JavaScript-based interactive features, like quizzes and drag-and-drop activities, either don't load or don't function as expected. I've already cleared the cache and ensured that Firefox is updated to the latest version, but the problem persists.

Has anyone else encountered similar issues, or does anyone have suggestions on how to troubleshoot and resolve this compatibility problem? Any insights would be greatly appreciated!

Thank you, fatemahx

hi, i had to reinstall all my windows , after that whit the new fire fox reinstalled , many pages that load well now they dont , problems of autenticitcity, broken page page icon over images.

in my tablet and phone dont the same pages load well and in the computer too before the reinstall.

thanks

Nightly updated this morning and the help menu from the sandwich has stopped working. The menu options display, but none of them function. Mouse click makes the menu disappear as if it's going to show the panel attached to the option.

Version: 129.0a1 Build: 20240613093628

I've been trying to install an add-on that is in the .zip format. I set xpinstall.signatures.required to false and restarted the browser, yet Firefox keeps telling me the add-on cannot be installed because it's not verified. Is there a way to change this?

I disabled graphics acceleration and I have the same problem. I tried several distros, it's the same thing each time, Firefox crashes and it's impossible to surf. could someone help me? I'm on opensuse thunbelweed

Signature core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index More Reports Search UUID 319ba611-fc97-439f-9456-a9e8d0240613 Date Processed 2024-06-13 05:28:23 UTC Uptime 78 seconds (1 minute and 18 seconds) Install Age 47,424 seconds since version was first installed (13 hours, 10 minutes and 24 seconds) Install Time 2024-06-12 16:15:12 Product Firefox Release Channel release Version 126.0 Build ID 20240509170740 (2024-05-09) Buildhub data OS openSUSE Tumbleweed OS Version 6.9.1-1-default #1 SMP PREEMPT_DYNAMIC Fri May 17 11:59:46 UTC 2024 (0c0b0b5) Build Architecture amd64 CPU Info family 23 model 24 stepping 1 CPU Count 8 Adapter Vendor ID

Advanced Micro Devices, Inc. [AMD/ATI] (0x1002)

Adapter Device ID

Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] (0x15d8)

Startup Crash

False

Process Type parent MOZ_CRASH Reason (Sanitized)

no entry found for key

Crash Reason SIGSEGV / SEGV_MAPERR Crash Address 0x0000000000000000 Available Virtual Memory 4,520,636,416 bytes (4.52 GB) Available Page File 59,609,088 bytes (59.61 MB) Available Physical Memory 2,234,359,808 bytes (2.23 GB) EMCheckCompatibility

True

App Notes

openSUSE TumbleweedFP(D00-L1000-W0000000-T010) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+

Crashing Thread (75), Name: WRScene~ilder#1 Frame Module Signature Source Trust 0 libxul.so RustMozCrash context 1 libxul.so mozglue_static::panic_hook /usr/src/debug/firefox-126.0/mozglue/static/rust/lib.rs:98 inlined 1 libxul.so core::ops::function::Fn::call /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:79 cfi 2 libxul.so std::panicking::rust_panic_with_hook cfi 3 libxul.so std::panicking::begin_panic_handler::{{closure}} cfi 4 libxul.so std::sys_common::backtrace::__rust_end_short_backtrace cfi 5 libxul.so rust_begin_unwind cfi 6 libxul.so core::panicking::panic_fmt cfi 7 libxul.so core::option::expect_failed cfi 8 libxul.so core::option::Option<T>::expect /usr/src/debug/rustc-1.76.0-src/library/core/src/option.rs:894 inlined 8 libxul.so <std::collections::hash::map::HashMap<K, V, S> as core::ops::index::Index<&Q>>::index /usr/src/debug/rustc-1.76.0-src/library/std/src/collections/hash/map.rs:1338 inlined 8 libxul.so webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:141 inlined 8 libxul.so webrender::scene_building::SceneBuilder::get_space /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1258 cfi 9 libxul.so webrender::scene_building::SceneBuilder::process_common_properties /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1275 cfi 10 libxul.so webrender::scene_building::SceneBuilder::process_common_properties_with_bounds /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1320 inlined 10 libxul.so webrender::scene_building::SceneBuilder::build_item /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1435 cfi 11 libxul.so webrender::scene_building::SceneBuilder::build_all /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:977 inlined 11 libxul.so webrender::scene_building::SceneBuilder::build /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:588 cfi 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::process_transaction /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:593 inlined 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::run::{{closure}} /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:314 inlined 12 libxul.so core::iter::adapters::map::map_try_fold::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:92 inlined 12 libxul.so core::iter::traits::iterator::Iterator::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/traits/iterator.rs:2462 inlined 12 libxul.so <core::iter::adapters::map::Map<i> as core::iter::traits::iterator::Iterator>::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:118 inlined 12 libxul.so >::call_once /usr/src/debug/rustc-1.76.0-src/library/core/src/panic/unwind_safe.rs:272 inlined 14 libxul.so std::panicking::try::do_call /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:552 inlined 14 libxul.so std::panicking::try /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:516 inlined 14 libxul.so std::panic::catch_unwind /usr/src/debug/rustc-1.76.0-src/library/std/src/panic.rs:142 inlined 14 libxul.so std::thread::Builder::spawn_unchecked_::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/std/src/thread/mod.rs:528 inlined 14 libxul.so core::ops::function::FnOnce::call_once{{vtable.shim}} /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:250 cfi 15 libxul.so std::sys::unix::thread::Thread::new::thread_start cfi 16 firefox set_alt_signal_stack_and_start(PthreadCreateParams*) cfi 17 libc.so.6 start_thread /usr/src/debug/glibc-2.39/nptl/pthread_create.c:447 cfi 18 libc.so.6 __clone3