Sync page is blank (FF29)
When about:accounts is open, the whole page is blank.
被選擇的解決方法
Are you still having problems ?
What languages is Firefox set up to handle ? and does that include USA English ?
One problem with the Sync Account servers has been fixed recently so you may find it works now. (May need to clear site cache use Ctrl F5)
從原來的回覆中察看解決方案 👍 2所有回覆 (12)
hello xtarsam, have you first unlinked your prior account as it's described at Sync your Firefox bookmarks, history, passwords and more?
Hi philipp, I have no prior account as I just download firefox on this computer.
To be specified, when about:accounts is open, there are two buttons: "Get started" or "Using an older version of Sync?". After i clicked "Get started", the page become blank.
Get Started takes me to a login, do you allow http on your computer? There was also a warning that the http was an insecure page when it loaded correctly. However, I think this is only true because it is a locally hosted page. If your firewall does not allow http traffic, if possible please disable this and try to load the link. Also an old bug https://bugzilla.mozilla.org/show_bug.cgi?id=964895 make sure you have javascript enabled.
"Already have an account?" is taking me to https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-syn...
So you still have to unlink all of your devices from the old account as well. I hope this helps.
I filed this bug too: https://support.mozilla.org/en-US/que.../996489
由 guigs 於
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Hi xtarsam
I heard back from the bug filed, if you can help us gather some troubleshooting info on this I would really appreciate it:
- can you install httpfox add-on and click start, then attempt to load about:accounts
- what response code are you getting? Please paste anything you see for https://accounts.firefox.com
- Also, can you try loading this? https://accounts.firefox.com
Please add the info here: https://bugzilla.mozilla.org/show_bug.cgi?id=1001686
選擇的解決方法
Are you still having problems ?
What languages is Firefox set up to handle ? and does that include USA English ?
One problem with the Sync Account servers has been fixed recently so you may find it works now. (May need to clear site cache use Ctrl F5)
Thanks John99, I believe the recent fix has solved the problem, it is now working!
Great, glad to know it is working. Thanks for posting back.
I ran into an issue with the New Sync Accounts login myself due to use of the addon NoScript
- Thread Firefox 29+ (new) Sync won't work at all on Firefox 30 Aurora, Website works fine in Chrome post /questions/996664#answer-563501
Thank you John99 for following up on Github!
You’re welcome.
Sync is not something I was needing to use, but it is high priority because of Fx29. Great the Github folks actioned t so quickly. There may still be other issues.
I imagine NoScript is a fairly popular addon.
On AMO alone it is #4 with >2 000 000 (corrected) users
https://addons.mozilla.org/en-US/firefox/extensions/?sort=users
由 John99 於
I had this issue too. Restarting FF in Safe Mode worked for me. I have the NoScript add-on and when I restarted FF the sync page stated it needed javascript to run. I allowed it to run on the page and everything seems to be fine now. It looks like the NoScript add-on is the culprit in some instances.