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Sync page is blank (FF29)

  • 12 回覆
  • 22 有這個問題
  • 2 次檢視
  • 最近回覆由 marinecomm

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When about:accounts is open, the whole page is blank.

When about:accounts is open, the whole page is blank.

被選擇的解決方法

Are you still having problems ?

What languages is Firefox set up to handle ? and does that include USA English ?

One problem with the Sync Account servers has been fixed recently so you may find it works now. (May need to clear site cache use Ctrl F5)

從原來的回覆中察看解決方案 👍 2

所有回覆 (12)

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hello xtarsam, have you first unlinked your prior account as it's described at Sync your Firefox bookmarks, history, passwords and more?

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Hi philipp, I have no prior account as I just download firefox on this computer.

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To be specified, when about:accounts is open, there are two buttons: "Get started" or "Using an older version of Sync?". After i clicked "Get started", the page become blank.

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Get Started takes me to a login, do you allow http on your computer? There was also a warning that the http was an insecure page when it loaded correctly. However, I think this is only true because it is a locally hosted page. If your firewall does not allow http traffic, if possible please disable this and try to load the link. Also an old bug https://bugzilla.mozilla.org/show_bug.cgi?id=964895 make sure you have javascript enabled.

"Already have an account?" is taking me to https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-syn...

So you still have to unlink all of your devices from the old account as well. I hope this helps.

I filed this bug too: https://support.mozilla.org/en-US/que.../996489

由 guigs 於 修改

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

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Hi xtarsam

I heard back from the bug filed, if you can help us gather some troubleshooting info on this I would really appreciate it:

  1. can you install httpfox add-on and click start, then attempt to load about:accounts
  1. what response code are you getting? Please paste anything you see for https://accounts.firefox.com
  1. Also, can you try loading this? https://accounts.firefox.com

Please add the info here: https://bugzilla.mozilla.org/show_bug.cgi?id=1001686

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選擇的解決方法

Are you still having problems ?

What languages is Firefox set up to handle ? and does that include USA English ?

One problem with the Sync Account servers has been fixed recently so you may find it works now. (May need to clear site cache use Ctrl F5)

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Thanks John99, I believe the recent fix has solved the problem, it is now working!

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Great, glad to know it is working. Thanks for posting back.

I ran into an issue with the New Sync Accounts login myself due to use of the addon NoScript

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Thank you John99 for following up on Github!

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You’re welcome.

Sync is not something I was needing to use, but it is high priority because of Fx29. Great the Github folks actioned t so quickly. There may still be other issues.

I imagine NoScript is a fairly popular addon.
On AMO alone it is #4 with >2 000 000 (corrected) users
https://addons.mozilla.org/en-US/firefox/extensions/?sort=users

由 John99 於 修改

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I had this issue too. Restarting FF in Safe Mode worked for me. I have the NoScript add-on and when I restarted FF the sync page stated it needed javascript to run. I allowed it to run on the page and everything seems to be fine now. It looks like the NoScript add-on is the culprit in some instances.