Your System Details List shows the SavePass 1.1 extension. I don't about the Value Apps 1.7.0.0 extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.
Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

• https://developer.mozilla.org/en/Adding_Extensions_using_the_Windows_Registry

Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel > Programs".

I did try to get my internet provider to help but they were as useful as a screen door on a submarine. I'm now dealing with earthquake alerts -- really a threat here in Ohio.

Thank you ever so much for your excellent help in getting rid of that mess. It looks like this old gal's blood pressure has actually returned to normal.

And I'll know what to do should it happen again -- crossing fingers.

Again thanks!!!!!

Kay

Thanks for your excellent help!!!! My BP is back to normal!

Guess what? It's back and worse than ever -- it won't even allow me to install updates to anything, My next stop is to the computer dude.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I finally toddled off to my new computer dude and 98 bucks and a week later. Just got it back today and it's running just fine!!!!!