搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crushed on close about 50% of the time.

  • 2 回覆
  • 7 有這個問題
  • 86 次檢視
  • 最近回覆由 cor-el

more options

I receive the following report, the browser can be started again without any problem and will not crash a second time.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	27.0.1.5156
 Application Timestamp:	52fc0faa
 Fault Module Name:	xul.dll
 Fault Module Version:	27.0.1.5156
 Fault Module Timestamp:	52fc0f79
 Exception Code:	c0000005
 Exception Offset:	001560c7
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	a7aa
 Additional Information 2:	a7aa91f17ea749d42a4de3b390fa5b3d
 Additional Information 3:	a7aa
 Additional Information 4:	a7aa91f17ea749d42a4de3b390fa5b3d

所有回覆 (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

_________________________________________________________________________________


Create a new Firefox Profile and give a try

more options

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.