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技術支援討論區

For the past week, videos will not play on some websites, on CBS.com, the "Player Feedback?" link is not even being displayed (or usable) as a link.

已張貼

Newest version of Adobe Flash Player installed & plugin active Adblock Plus in use, have tried disabling it on CBS.com only and entirely

Newest version of Adobe Flash Player installed & plugin active Adblock Plus in use, have tried disabling it on CBS.com only and entirely

額外的系統細節

已安裝的外掛程式

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 12.0 r0
  • npsitesafety (Official)
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • Google Update
  • GEPlugin
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Provides additional functionality on Facebook. See our web site for details.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

應用程式

  • Firefox 26.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.0; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

擴充套件

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 17.3.0.49 (avg@toolbar) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce 9800 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0614
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 12-19-2013
  • driverDate2:
  • driverVersion: 9.18.13.3221
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9800 GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://my.earthlink.net/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.size.variable.x-western: 18
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 4
  • places.database.lastMaintenance: 1391021000
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugins.load_appdir_plugins: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1389463428

其他

  • User JS: 是
  • 輔助功能: 否
kobe 441 個解決方法 5048 個答案

Does disabling the Adblock Plus addon solve the problem????

Does disabling the Adblock Plus addon solve the problem???? * SEE: [[Disable or remove Add-ons]]
cor-el
  • Top 10 Contributor
  • Moderator
17670 個解決方法 159841 個答案

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content. You can try these steps in case of issues with web pages: Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

提出問題者

Thank you.....clearing the cache worked.

Thank you.....clearing the cache worked.
cor-el
  • Top 10 Contributor
  • Moderator
17670 個解決方法 159841 個答案

You're welcome

You're welcome
crystal11 0 個解決方法 4 個答案

I have the same problem. Clearing the cache and starting over in safe mode and clearing cookies haven't worked. My system is 32 bit XP, flash plugin is up to date. Protected mode is at 0, no hardware acceleration. I think there's some kind of javascript-related issue, but am unsure.

I have the same problem. Clearing the cache and starting over in safe mode and clearing cookies haven't worked. My system is 32 bit XP, flash plugin is up to date. Protected mode is at 0, no hardware acceleration. I think there's some kind of javascript-related issue, but am unsure.
cor-el
  • Top 10 Contributor
  • Moderator
17670 個解決方法 159841 個答案

Hi Crystal

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

Hi Crystal Could you please start a new thread for your question? Then you can provide more information like your operating system and installed extensions and installed plugins. *[[/questions/new start a new thread]] *[[/kb/Using+the+Troubleshooting+Information+page]]
crystal11 0 個解決方法 4 個答案

有幫助的回覆

Not to be rude, but it is the EXACT same problem mentioned in the header at the top of the page, and CBS.com support has been absolutely no help at all--they just tell me to download Chrome.

Not to be rude, but it is the EXACT same problem mentioned in the header at the top of the page, and CBS.com support has been absolutely no help at all--they just tell me to download Chrome.