X
點擊此處開啟此網站的行動版。

技術支援討論區

Why Must I Close Firefox and Restart Firefox 27.0 to Get Realdownloader to Work?

已張貼

Real Downloader works for a time then stops working. I have to close Firefox 27.0 and restart to make it work again.

Real Downloader works for a time then stops working. I have to close Firefox 27.0 and restart to make it work again.

被選擇的解決方法

Hello Paul7177,

Thanks for contacting Mozilla Support. After looking over Real's support page they recommend the following:

Check that the plugin is enabled in your browsers. 1. Click the Tools menu. 2. Select Add-ons. 3. Locate RealDownloader. 4. If the button says "Disable" that means the plugin is currently enabled. 5. If the button says "Enable", click that button. Click Restart Now.

Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again.

Could it be that you're trying to use it under private browsing?

If checking the plugin does not work and you're not private browsing I would suggest contacting Real's Support here

Please let us know if this solves your issue.

Cheers, Patrick

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • DivX Web Player version 3.0.0.155
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • GEPlugin
  • Coupon Printer Plugin
  • Catalina Savings Printer
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPWLPG
  • DivX VOD Helper Plug-in
  • Office Live Update v1.5
  • Garmin Communicator Plug-In 2.7.3.0
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Package Installer & Install Conduit

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0

更多資訊

patrickmc
  • Administrator
  • Moderator
35 個解決方法 224 個答案

選擇的解決方法

Hello Paul7177,

Thanks for contacting Mozilla Support. After looking over Real's support page they recommend the following:

Check that the plugin is enabled in your browsers. 1. Click the Tools menu. 2. Select Add-ons. 3. Locate RealDownloader. 4. If the button says "Disable" that means the plugin is currently enabled. 5. If the button says "Enable", click that button. Click Restart Now.

Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again.

Could it be that you're trying to use it under private browsing?

If checking the plugin does not work and you're not private browsing I would suggest contacting Real's Support here

Please let us know if this solves your issue.

Cheers, Patrick

Hello Paul7177, Thanks for contacting Mozilla Support. After looking over Real's support page they recommend the following: Check that the plugin is enabled in your browsers. 1. Click the Tools menu. 2. Select Add-ons. 3. Locate RealDownloader. 4. If the button says "Disable" that means the plugin is currently enabled. 5. If the button says "Enable", click that button. Click Restart Now. Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again. Could it be that you're trying to use it under private browsing? If checking the plugin does not work and you're not private browsing I would suggest contacting Real's Support [https://realnetworks.zendesk.com/categories/20093501-Community here] Please let us know if this solves your issue. Cheers, Patrick