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技術支援討論區

I want to install a pluggin for work email. There is no access to the pluggin folder despite being signed as admisnistrator.

已張貼

The pluggin in to allow remote access to work email. There is no option to "run as administrator" when one right clicks on the icon in the downloads folder. Even though I am signed into the computer as administrator, installation keeps on being aborted. Help please! It's driving me mental.

Thanks Marga Guillén

The pluggin in to allow remote access to work email. There is no option to "run as administrator" when one right clicks on the icon in the downloads folder. Even though I am signed into the computer as administrator, installation keeps on being aborted. Help please! It's driving me mental. Thanks Marga Guillén

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.9 r900
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • Firefox 26.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.0; rv:26.0) Gecko/20100101 Firefox/26.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/26.0/WINNT/en-GB/

擴充套件

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 1.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: ATI Mobility Radeon HD 3650
  • adapterDescription2:
  • adapterDeviceID: 0x9591
  • adapterDeviceID2:
  • adapterDrivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-28-2008
  • driverDate2:
  • driverVersion: 8.476.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 3
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.foreground_color: #000066
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.name.serif.x-western: Cambria
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389344685
  • places.history.expiration.transient_current_max_pages: 80483
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386788448

其他

  • User JS: 否
  • 輔助功能: 是
jscher2000
  • Top 10 Contributor
8837 個解決方法 72222 個答案

Hi Marga, did you get a DLL file, which you could copy directly into a Firefox folder, or did you get an EXE or MSI installer file?

If you got a DLL, try pasting it here:

C:\Program Files\Mozilla Firefox\browser\plugins

(Note: you might need to create that folder if it does not already exist)

For EXE and MSI files, some users (and some administrators) may have "broken" some installers last year when there was a malware problem that led them to create a software policy which prevents executables from running from the TEMP folder or from the \AppData\Local folder.

Hi Marga, did you get a DLL file, which you could copy directly into a Firefox folder, or did you get an EXE or MSI installer file? If you got a DLL, try pasting it here: C:\Program Files\Mozilla Firefox\browser\plugins ''(Note: you might need to create that folder if it does not already exist)'' For EXE and MSI files, some users (and some administrators) may have "broken" some installers last year when there was a malware problem that led them to create a software policy which prevents executables from running from the TEMP folder or from the \AppData\Local folder.