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技術支援討論區

How do I get my recovery key?

已張貼

I am trying very hard to figure this out. I am trying to reset my recovery key and the instructions are terrible. I can follow the instructions and when the link "Click Here If You Lost Your Device" the link doesn't work.

I am trying very hard to figure this out. I am trying to reset my recovery key and the instructions are terrible. I can follow the instructions and when the link "Click Here If You Lost Your Device" the link doesn't work.

額外的系統細節

已安裝的外掛程式

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900

應用程式

  • Firefox 26.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

擴充套件

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • ChatZilla 0.9.90.1 ({59c81df5-4b7a-477b-912d-4e0fdf64e5f2})
  • Download Status Bar 2.0.4 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Stylish 1.4.0 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: about:blank
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.urlbar.default.behavior: 2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1388496419
  • places.history.expiration.transient_current_max_pages: 80247
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1388409260

其他

  • User JS: 否
  • 輔助功能: 否
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 個解決方法 40167 個答案
See this - https://support.mozilla.org/en-US/kb/Replace%20your%20Sync%20information
cor-el
  • Top 10 Contributor
  • Moderator
17482 個解決方法 158025 個答案

Did you enter the email and correct password for that Sync account?

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.

Did you enter the email and correct password for that Sync account? The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.

提出問題者

Okay I got the recovery key. now how can i get my bookmarks from my android device to my desktop?

Thanks for the help

Okay I got the recovery key. now how can i get my bookmarks from my android device to my desktop? Thanks for the help
cor-el
  • Top 10 Contributor
  • Moderator
17482 個解決方法 158025 個答案
Which device currently has a working Sync and is connected to the Sync server? Is that the desktop computer or the Android? *https://support.mozilla.org/kb/add-a-device-to-firefox-sync *https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account *https://support.mozilla.org/kb/firefox-sync-troubleshooting-and-tips

提出問題者

I setup synch successfully on both my android and my desktop....for whatever reason when i perform a synch none of my android bookmarks are showing up on my desktop

I setup synch successfully on both my android and my desktop....for whatever reason when i perform a synch none of my android bookmarks are showing up on my desktop
guigs 1072 個解決方法 11697 個答案

Hi sparker, they will be in the Mobile Bookmark folder.

Hi sparker, they will be in the Mobile Bookmark folder.