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I am unable to log on to my Comcast e-mail account. When I do, it keeps reverting back to the sign-in page. Like it's in a loop of some sort.

已張貼

Comcast has been making changes to their e-mail for several months. It has affected the way the e-mail works, but the issues are different for different browsers. I have had issues since August. At any rate, this morning I was unable to even log on to the e-mail system via Firefox, but I could get to it via IE.

If you're interested, here's what I posted on their 'internet forum' this morning:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-mail-and-Firefox/td-p/1963071

Comcast has been making changes to their e-mail for several months. It has affected the way the e-mail works, but the issues are different for different browsers. I have had issues since August. At any rate, this morning I was unable to even log on to the e-mail system via Firefox, but I could get to it via IE. If you're interested, here's what I posted on their 'internet forum' this morning: http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-mail-and-Firefox/td-p/1963071

被選擇的解決方法

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox.


I am marking this thread as solved.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.9 r900
  • npsitesafety (Official)
  • Google Update
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

更多資訊

Andrew
  • Moderator
321 個解決方法 4040 個答案

what steps have you performed to resolve this issue so we don't request you to perform things that you already did.

what steps have you performed to resolve this issue so we don't request you to perform things that you already did.
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 個解決方法 40134 個答案

選擇的解決方法

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox.


I am marking this thread as solved.

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox. ''I am marking this thread as solved.''

由 the-edmeister 於 修改

cor-el
  • Top 10 Contributor
  • Moderator
17467 個解決方法 157838 個答案

Note that such issues are usually caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).


You can try these steps in case of issues with web pages:

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Note that such issues are usually caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page). *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords ---- You can try these steps in case of issues with web pages: Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"