搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Adobe Flash is not working with Windows 8.1.

  • 2 回覆
  • 101 有這個問題
  • 7963 次檢視
  • 最近回覆由 jscher2000

more options

I have tried the suggestions in several of the posted discussions, but Flash crashes every time since I updated to Windows 8.1.

所有回覆 (2)

more options

My first thought is...

Windows 8.1 may have included some new display drivers that are not fully compatible with Firefox. To address that, we usually recommend disabling hardware graphics acceleration in Firefox and in Flash:

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

However, it may also help to visit your computer manufacturer's website for updated graphics drivers or, if you installed a third party product after you got your PC, that manufacturer's website.

more options

If the first thought didn't help...

When the Flash plugin crashes, Firefox usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.