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技術支援討論區

I cannot access services.mozilla.com while attempting to sync.

已張貼

I cannot access *.services.mozilla.com. The message displayed is 'Server not found'. I checked the status.mozilla.com and account.services.mozilla.com is said to be operating normally. I cannot even access it through mobile. Because of this, I cannot try to log in, or reset my password when I am trying to sync my laptop to my desktop. I was previously successful in syncing them a couple of months ago before I reformatted my laptop.

Thanks for any help!

I cannot access *.services.mozilla.com. The message displayed is 'Server not found'. I checked the status.mozilla.com and account.services.mozilla.com is said to be operating normally. I cannot even access it through mobile. Because of this, I cannot try to log in, or reset my password when I am trying to sync my laptop to my desktop. I was previously successful in syncing them a couple of months ago before I reformatted my laptop. Thanks for any help!

額外的系統細節

已安裝的外掛程式

  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.6
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

應用程式

  • Firefox 25.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

擴充套件

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • FireGestures 1.7.15 (firegestures@xuldev.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • All-in-One Gestures 0.26 ({8b86149f-01fb-4842-9dd8-4d7eb02fd055}) (Inactive)
  • Symantec Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Tab Kit - Mouse Gestures 0.1.2 (tabkit.mouse-gestures@pikachuexe.amateur.hk) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 465
  • adapterDescription2:
  • adapterDeviceID: 0x06c4
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-18-2013
  • driverDate2:
  • driverVersion: 9.18.13.1106
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 465 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: False
  • general.autoScroll: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1387047764
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386308051

其他

  • User JS: 否
  • 輔助功能: 否
iamjayakumars 489 個解決方法 5951 個答案
Try this *https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account

提出問題者

Thanks for the response, but my problem is that I cannot seem to access support.Mozilla.com

Thanks for the response, but my problem is that I cannot seem to access support.Mozilla.com

提出問題者

Sorry, I meant services.mozilla.com

Sorry, I meant services.mozilla.com
johnmarg 0 個解決方法 1 個答案

有幫助的回覆

The same problem.

I cannot connect to account.services.mozilla.com

Also, when I try to create a new account the error message is:

"Server not found Firefox can't find the server at auth.services.mozilla.com"

The same problem. I cannot connect to account.services.mozilla.com Also, when I try to create a new account the error message is: "Server not found Firefox can't find the server at auth.services.mozilla.com"
cor-el
  • Top 10 Contributor
  • Moderator
17467 個解決方法 157849 個答案

Make sure to use the HTTPS protocol.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Make sure to use the HTTPS protocol. *https://account.services.mozilla.com/ You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

提出問題者

Any ideas? I am still not able to sync.

Any ideas? I am still not able to sync.

提出問題者

Sorry cor-el, I did not see that post until now. Thanks for the suggestion, but this did not help.

However, I realized that on my mobile I had wifi still turned on. I cannot figure out why, but I can access it through my phone's data connection, but not my home internet connection. Are there specific ports that I have to open? How do I do that?

Sorry cor-el, I did not see that post until now. Thanks for the suggestion, but this did not help. However, I realized that on my mobile I had wifi still turned on. I cannot figure out why, but I can access it through my phone's data connection, but not my home internet connection. Are there specific ports that I have to open? How do I do that?
James
  • Moderator
1595 個解決方法 11242 個答案

https://twitter.com/mozservices/ Mozilla Services ‏@mozservices 2h

The Firefox Sync service is operating, however we are having some DNS propagation issues, which should be resolved very shortly.
https://twitter.com/mozservices/ Mozilla Services ‏@mozservices 2h <blockquote>The Firefox Sync service is operating, however we are having some DNS propagation issues, which should be resolved very shortly.</blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17467 個解決方法 157849 個答案
*[[/questions/980530]] Why can't I pair a device with an existing device on my sync account? *[[/questions/980495]] Sync Server has been down all night. Do Devs even realize?