X
點擊此處開啟此網站的行動版。

技術支援討論區

Firefox crashes

已張貼

It always crashes on Facebook if I'm there very long. The longer I have Firefox open the greater risk of crashing and I have to shut it down with Task Manager.

It always crashes on Facebook if I'm there very long. The longer I have Firefox open the greater risk of crashing and I have to shut it down with Task Manager.

被選擇的解決方法

I have chosen to go public with my solution as i have had a few users benefit from my methods. Notice i said methods, as there are two completely different solutions to all the canned responses that everyone keeps slinging out.

All you have to do is click my name on the left and there will be a blog link in which i laid it all out for everyone.

Best Regards

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Npdsplay dll
  • MetaStream 3 Plugin r4

應用程式

  • Firefox 26.0
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

擴充套件

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Facebook Share Button 1.9 ({d4e0dc9c-c356-438e-afbe-dca439f4399d})
  • Lightshot (screenshot tool) 3.1.0 ({394DCBA4-1F92-4f8e-8EC9-8D2CB90CB69B})
  • RAMBack 1.0 (ramback@pavlov.net)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce2 MX/MX 400
  • adapterDescription2:
  • adapterDeviceID: 0x0110
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-22-2006
  • driverDate2:
  • driverVersion: 6.14.10.9371
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

修改過的偏好設定

  • accessibility.blockautorefresh: True
  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386960520
  • places.history.expiration.transient_current_max_pages: 13407
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npdeployjava: 0
  • plugin.state.npdrmv: 0
  • plugin.state.npdsplay: 2
  • plugin.state.npfbplugin: 0
  • plugin.state.npgoogletalk: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npgtpo3dautoplugin: 0
  • plugin.state.npo1d: 0
  • plugin.state.nppdf: 1
  • plugin.state.nppicasa: 0
  • plugin.state.npupload: 0
  • plugin.state.npwmsdrm: 0
  • plugin.state.npwpf: 0
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385676079

其他

  • User JS: 否
  • 輔助功能: 否
Carm 6 個解決方法 179 個答案

do you have any crash reports plz?

open new tab and type: about:crashes plz

do you have any crash reports plz? open new tab and type: about:crashes plz

提出問題者

Submitted Crash Reports

Report ID 	Date Submitted
d8ca86f2-f227-4659-a6ce-f2161abab3b1 12/10/2013 12:13 PM
adeffb99-b9de-47a7-93d6-c53fc0c77200 12/7/2013 2:40 AM
cd1e3db4-d398-4789-97a6-7c9c06938d53 12/6/2013 2:55 PM
cfe9279a-1f43-45f3-86bc-48c3555eadff 12/3/2013 5:11 AM
7fa78f4b-f4a2-4deb-a64d-0e273d600d15 12/2/2013 10:56 AM
5d68359e-c38e-417b-a53a-ad7a3c5739de 12/1/2013 7:20 AM
2b037b06-d089-404a-932f-31d2ecb8af00 11/29/2013 1:10 AM
edc02fb9-ba40-4dad-bb41-cb6c0bab17ba 11/21/2013 12:33 AM
38309331-6bc3-4eb9-91aa-d4709262de42 11/20/2013 10:58 PM
Submitted Crash Reports Report ID Date Submitted <pre><nowiki>d8ca86f2-f227-4659-a6ce-f2161abab3b1 12/10/2013 12:13 PM adeffb99-b9de-47a7-93d6-c53fc0c77200 12/7/2013 2:40 AM cd1e3db4-d398-4789-97a6-7c9c06938d53 12/6/2013 2:55 PM cfe9279a-1f43-45f3-86bc-48c3555eadff 12/3/2013 5:11 AM 7fa78f4b-f4a2-4deb-a64d-0e273d600d15 12/2/2013 10:56 AM 5d68359e-c38e-417b-a53a-ad7a3c5739de 12/1/2013 7:20 AM 2b037b06-d089-404a-932f-31d2ecb8af00 11/29/2013 1:10 AM edc02fb9-ba40-4dad-bb41-cb6c0bab17ba 11/21/2013 12:33 AM 38309331-6bc3-4eb9-91aa-d4709262de42 11/20/2013 10:58 PM </nowiki></pre>

由 cor-el 於 修改

Carm 6 個解決方法 179 個答案

I cant even view those crash reports, as they say they do not exist. Click on one of them and then copy of the few latest URLs into the form please

I cant even view those crash reports, as they say they do not exist. Click on one of them and then copy of the few latest URLs into the form please

提出問題者

https://crash-stats.mozilla.com/report/index/36c56055-712d-4621-beaa-218f32131214 https://crash-stats.mozilla.com/report/index/c188f367-6090-4b0c-bc37-9d5812131214 https://crash-stats.mozilla.com/report/index/bf3f398f-6c25-4dd7-8e14-a5e522131214
Carm 6 個解決方法 179 個答案

These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please.

These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please.

提出問題者

Thanks. Please check your private messages.  :-)

Thanks. Please check your private messages. :-)

提出問題者

So far it is helping alot.

Thank you so much!

So far it is helping alot. Thank you so much!
AliceWyman
  • Moderator
240 個解決方法 2597 個答案

Sonoko/Carm:

Could you post details describing the solution so that others can benefit?

Sonoko/Carm: Could you post details describing the solution so that others can benefit?
Carm 6 個解決方法 179 個答案

The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case.

ONCE AGAIN this will not work for everyone's case.

I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago.


IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info

The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case. ONCE AGAIN this will not work for everyone's case. I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago. IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info
Carm 6 個解決方法 179 個答案

選擇的解決方法

I have chosen to go public with my solution as i have had a few users benefit from my methods. Notice i said methods, as there are two completely different solutions to all the canned responses that everyone keeps slinging out.

All you have to do is click my name on the left and there will be a blog link in which i laid it all out for everyone.

Best Regards

I have chosen to go public with my solution as i have had a few users benefit from my methods. Notice i said methods, as there are two completely different solutions to all the canned responses that everyone keeps slinging out. All you have to do is click my name on the left and there will be a blog link in which i laid it all out for everyone. Best Regards
John99 971 個解決方法 13138 個答案

Sonoko,

What was it that you actually tried that seemed to improve matters ?

(HelpDesk staff may be interested in trying to reproduce the problem and test your solution)

Sonoko, What was it that you actually tried that seemed to improve matters ? (HelpDesk staff may be interested in trying to reproduce the problem and test your solution)

提出問題者

From: Carm These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please.

Carm wrote: "The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case.

ONCE AGAIN this will not work for everyone's case.

I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago.


IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info "

It was the script Carm made available to me.

From: Carm These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please. Carm wrote: "The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case. ONCE AGAIN this will not work for everyone's case. I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago. IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info " It was the script Carm made available to me.
John99 971 個解決方法 13138 個答案

Sonoko

Thanks for the reply.

I am glad the solution worked for you

Carm does not seem too interested in trying to test out these solutions in public. We know thousands of Firefox users have problems with FlashPlayer each week so potentially solutions could benefit many others..

Personally; if Carm's solution works; I would like to know in what situations it does work, and so when it is worth recommending this.

The forum can not blindly recommend that plus other suggestions from Carm to everyone with problems with Flash Player or Netflix etc etc. It is not only pointless recommending something that helps 1 in a thousand, but may harms or does not benefit the 999; that action would be totally irresponsible.

If I were to draw this thread to the attention of the professional HelpDesk staff would you be willing to do some tests that would involve trying Firefox with and without the prefetch solution in place ?

(This thread is already tagged as escalate)

Sonoko Thanks for the reply. I am glad the solution worked for you Carm does not seem too interested in trying to test out these solutions in public. We know thousands of Firefox users have problems with FlashPlayer each week so potentially solutions could benefit many others.. Personally; if Carm's solution works; I would like to know in what situations it does work, and so when it is worth recommending this. The forum can not blindly recommend that plus other suggestions from Carm to everyone with problems with Flash Player or Netflix etc etc. It is not only pointless recommending something that helps 1 in a thousand, but may harms or does not benefit the 999; that action would be totally irresponsible. '''If I were to draw this thread to the attention of the professional HelpDesk staff would you be willing to do some tests that would involve trying Firefox with and without the prefetch solution in place ?''' (This thread is already tagged as escalate)

由 John99 於 修改

Carm 6 個解決方法 179 個答案

@John99

This solution was already posted in the forum unfortunately You didn't bother reading the entire post from the forum, which is somewhat typical of forum moderators to read and comprehend information

In addition to that i did offer to do this publicly, however, you and several other moderators seemed to cry a river and refused to support my scripts/etc because you cant comprehend technical information and the ability to read through things as it is obvious in this post as the answer was in front of your face; you asked anyways do to failure to read.

@John99 This solution was already posted in the forum unfortunately '''You didn't bother reading the entire post from the forum, which is somewhat typical of forum moderators to read and comprehend information''' '''In addition to that i did offer to do this publicly, however, you and several other moderators seemed to cry a river and refused to support my scripts/etc because you cant comprehend technical information and the ability to read through things as it is obvious in this post as the answer was in front of your face; you asked anyways do to failure to read. '''
John99 971 個解決方法 13138 個答案

Carm

Just trying to confirm what advice was followed.

Your website offers more than one potential solution for multiple problems. One solution is already suggested by Adobe themselves.

With the other solutions it is difficult to see who they have helped and in what circumstances.

Carm Just trying to confirm what advice was followed. Your website offers more than one potential solution for multiple problems. One solution is already suggested by Adobe themselves. With the other solutions it is difficult to see who they have helped and in what circumstances.