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My You Tube videos downloaded in Real Player Cloud won't always open,what do I do?

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After the upgrade to Real Player Cloud, I am having troubles downloading videos from You Tube. Some of them will open and others will not. I run Firefox on my Windows 7 HP laptop. I can't find anything in the Firefox settings to address Real Player Cloud, and I can't find any settings or choices on the you tube pages either.......can you help?

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Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer

https://realnetworks.zendesk.com/entries/23994572

I believe you have not deleted your temp folders and files.

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856