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Firefox 25 crashes on iMac OS 10.6.8 every time

已張貼

We have an iMac. The OS is 10.6.8. Firefox is 25 and says it is up to date. In the past few days it now crashes after about 30 seconds to one minute of being opened. I tried to post the error message below but it has 130,954 characters and the limit is 10,000

We have an iMac. The OS is 10.6.8. Firefox is 25 and says it is up to date. In the past few days it now crashes after about 30 seconds to one minute of being opened. I tried to post the error message below but it has 130,954 characters and the limit is 10,000

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36

更多資訊

Date/Time: 2013-11-04 21:44:00 -0500
OS Version: 10.6.8 (Build 10K549)
Architecture: x86_64
Report Version: 7
Command: Firefox
Path: /Applications/Firefox.app/Contents/MacOS/firefox
Version: 25.0 (2513.10.25)
Parent: launchd [98]
PID: 5264
Event: hang
Duration: 4.99s (sampling started after 2 seconds)
Steps: 9 (100ms sampling interval)
Pageins: 0
Pageouts: 0
Process: firefox [5264]
Path: /Applications/Firefox.app/Contents/MacOS/firefox
UID: 501
Thread 3bda4 DispatchQueue 1
User stack:
1 JS_DefineDebuggerObject(JSContext*, JSObject*) + 114395 (in XUL) [0x102b39f9b]
1 JS_DefineDebuggerObject(JSContext*, JSObject*) + 104827 (in XUL) [0x102b37a3b]
1 JS_DefineDebuggerObject(JSContext*, JSObject*) + 107854 (in XUL) [0x102b3860e]
1 JS::UnmarkGrayGCThingRecursively(void*, JSGCTraceKind) + 1647 (in XUL) [0x102b588cf]
1 ??? [0x124049040]
1 ??? [0x117383890]
1 JS_DefineDebuggerObject(JSContext*, JSObject*) + 105370 (in XUL) [0x102b37c5a]
Kernel stack:
9 lo_allintrs + 302 [0x2a1c2e]
9 interrupt + 192 [0x2ab423]
9 lapic_interrupt + 108 [0x2b32f2]
9 mp_kdp_exit + 868 [0x2b4560]
9 sync_iss_to_iks + 124 [0x2aabf6]
Thread 3bda8 DispatchQueue 2
User stack:
9 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff83065aa5]
9 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff83065c08]
9 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib) [0x7fff830662de]
9 _dispatch_queue_invoke + 185 (in libSystem.B.dylib) [0x7fff830667b4]
9 kevent + 10 (in libSystem.B.dylib) [0x7fff83064c0a]
Kernel stack:
9 kevent + 97 [0x47a699]
9 wakeup + 334 [0x490daa]
9 lck_mtx_sleep + 87 [0x221d42]
9 thread_block + 33 [0x227654]
9 thread_block_reason + 331 [0x2275c6]
9 thread_dispatch + 1966 [0x227327]
9 machine_switch_context + 659 [0x2a9adb]
Thread 248
Kernel stack:
9 IOWorkLoop::threadMain() + 0 [0x552ed0]
Thread 25c
Kernel stack:
9 vm_pageout_internal_start + 80 [0x27608c]
Thread 25f
Kernel stack:
9 call_continuation + 28 [0x2a179c]
9 com.apple.filesystems.autofs 2.1.0 + 24145 [0x5d494e51]
9 msleep + 157 [0x49149d]
9 wakeup + 286 [0x490d7a]
9 lck_mtx_sleep_deadline + 104 [0x22173a]
9 thread_block + 33 [0x227654]
9 thread_block_reason + 331 [0x2275c6]
9 thread_dispatch + 1966 [0x227327]
9 machine_switch_context + 659 [0x2a9adb]
Thread 264
Kernel stack:
9 IOWorkLoop::threadMain() + 0 [0x552ed0]
Thread 29c
Kernel stack:
9 IOWorkLoop::threadMain() + 0 [0x552ed0]
Thread 3af17
Kernel stack:
9 thread_call_initialize + 687 [0x23014c]
Thread 3af1c
Kernel stack:
9 thread_call_initialize + 687 [0x23014c]
Thread 3af28
Kernel stack:
9 thread_call_initialize + 687 [0x23014c]
Thread 3af31
Kernel stack:
9 thread_call_initialize + 687 [0x23014c]
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40Y6A0, 931.51 GB
Serial ATA Device: HL-DT-STDVDRW GA32N, 402.7 MB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa130000 / 5
USB Device: iPod, 0x05ac (Apple Inc.), 0x12aa, 0xfa132000 / 7
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3

Andrew
  • Moderator
321 個解決方法 4041 個答案

有幫助的回覆

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

提出問題者

Thank you. There were only 4 crash reports in that folder. Here they are:

Crash ID: bp-7a0527af-2140-4f65-8ffe-90ae32120123 Crash ID: bp-19512834-caf3-437c-a12b-b8ced2130502 Crash ID: bp-83142411-a0f0-40c0-8eff-58f0b2120123 Crash ID: bp-d477124a-deeb-4471-89b9-9fab92130502

Thank you. There were only 4 crash reports in that folder. Here they are: Crash ID: bp-7a0527af-2140-4f65-8ffe-90ae32120123 Crash ID: bp-19512834-caf3-437c-a12b-b8ced2130502 Crash ID: bp-83142411-a0f0-40c0-8eff-58f0b2120123 Crash ID: bp-d477124a-deeb-4471-89b9-9fab92130502

提出問題者

I entered the crash reports on the thread but I received another email to my account with the same reply. Is there some additional information that I should submit? Thank you DoubleA

I entered the crash reports on the thread but I received another email to my account with the same reply. Is there some additional information that I should submit? Thank you DoubleA
ueecoco 0 個解決方法 1 個答案

For me leatest crash Crash ID: bp-1d81a136-90ad-466e-aeb3-4cf962131110 Crash ID: bp-83d90e60-5923-49fb-9250-5448d2131110 Crash ID: bp-cc01b6f8-88de-4b6f-9e82-fe76d2131110 Crash ID: bp-cc49265a-96fd-4300-8d93-96bfe2131110

For me leatest crash Crash ID: bp-1d81a136-90ad-466e-aeb3-4cf962131110 Crash ID: bp-83d90e60-5923-49fb-9250-5448d2131110 Crash ID: bp-cc01b6f8-88de-4b6f-9e82-fe76d2131110 Crash ID: bp-cc49265a-96fd-4300-8d93-96bfe2131110

提出問題者

I know it's been a while but I am still waiting to hear how to keep firefox from crashing. It seems like it crashes whenever i open a google product like G Mail, which I do all the time. Please advise. doubleA

I know it's been a while but I am still waiting to hear how to keep firefox from crashing. It seems like it crashes whenever i open a google product like G Mail, which I do all the time. Please advise. doubleA