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I can't get sync to recognize my password. I have reset it over 10 times in the last hour.

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  • 2 有這個問題
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  • 最近回覆由 philipp

cl092
cl092

I'm trying to get all of my bookmarks, passwords, etc from my old laptop to a new one. I'm trying to use sync to do that. Maybe that was a mistake. I've managed to link both devices, but every time I try to sync I'm told that my password is wrong. I have reset the password from my old computer and my new computer about 12 times. I'm always told that I'm entering the wrong password. Well, except for that one time that I managed to link a device. But after that my password failed to work another 7 times.

I'm trying to get all of my bookmarks, passwords, etc from my old laptop to a new one. I'm trying to use sync to do that. Maybe that was a mistake. I've managed to link both devices, but every time I try to sync I'm told that my password is wrong. I have reset the password from my old computer and my new computer about 12 times. I'm always told that I'm entering the wrong password. Well, except for that one time that I managed to link a device. But after that my password failed to work another 7 times.

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philipp
philipp
  • Moderator

hello cl092, unfortunately there are currently authentication issues with the sync server - the admins are investigating this issue. maybe keep an eye on this thread to get updates when sync is restored to working order again: https://support.mozilla.org/en-US/questions/966368