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技術支援討論區

Constant crashing on Mac OSX

已張貼

Hi,

My firefox is crashing a lot over 12 times this month. I have no idea why. It just slows to a complete stop and shows the beachball. MAC OSX.

Also I get alot of flash crashes I have updated and followed the instructions for that and no luck as of yet. Below is the info of my last 7 crashes. Please help thank you.

Report ID                                 Date Submitted
bp-4bebfd35-f575-4387-972d-199f62130912 12/09/2013 03:07 
bp-48039fce-6e10-482a-9ef0-c3c9c2130912 12/09/2013 03:01 
96F990AA-EBA7-4517-B23D-9808FC7FCE59 31/08/2013 17:47 
2EE96712-8C33-4696-AC4E-CDB01B62901A 28/08/2013 15:32 
D091AA88-8642-42AD-9332-5AAC8749E918 27/08/2013 16:27 
7B0C8E0D-3B12-4278-A709-FC1EE72FB6D5 26/08/2013 15:46 
972943BD-1735-4CB2-BF1E-2713A645C8B1
Hi, My firefox is crashing a lot over 12 times this month. I have no idea why. It just slows to a complete stop and shows the beachball. MAC OSX. Also I get alot of flash crashes I have updated and followed the instructions for that and no luck as of yet. Below is the info of my last 7 crashes. Please help thank you. Report ID Date Submitted <pre><nowiki>bp-4bebfd35-f575-4387-972d-199f62130912 12/09/2013 03:07 bp-48039fce-6e10-482a-9ef0-c3c9c2130912 12/09/2013 03:01 96F990AA-EBA7-4517-B23D-9808FC7FCE59 31/08/2013 17:47 2EE96712-8C33-4696-AC4E-CDB01B62901A 28/08/2013 15:32 D091AA88-8642-42AD-9332-5AAC8749E918 27/08/2013 16:27 7B0C8E0D-3B12-4278-A709-FC1EE72FB6D5 26/08/2013 15:46 972943BD-1735-4CB2-BF1E-2713A645C8B1</nowiki></pre>

由 cor-el 於 修改

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.8 r800
  • Version 4.4.2.14502
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • iPhoto6
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The iLok Client Helper Plug-in v3.6 allows you to use iLok.com to manage your iLok hardware keys. For more information, visit the iLok.com Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 5.1.10411.0
  • Facebook Video Calling by Skype
  • DivX Web Player version 2.0.2.39
  • GameTap Browser Helper Tool

應用程式

  • Firefox 23.0.1
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:23.0) Gecko/20100101 Firefox/23.0
  • 技術支援網址:http://support.mozilla.org/1/firefox/23.0.1/Darwin/en-US/

擴充套件

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • Amazon Shopping Assistant by Spigot 1.3 (saamazon@mybrowserbar.com)
  • Chat Undetected 0.91.64 (crossriderapp14917@crossrider.com)
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Ebay Shopping Assistant by Spigot 1.3 (saebay@mybrowserbar.com)
  • Geolocater 1.7.1 (geolocater@3liz.com)
  • Invite All (for Facebook) initial.rev9.1 (jid0-zs24wecdcQo0Lp18D7QOV4WSZFo@jetpack)
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com)
  • Searchme 1.5 (searchme@mybrowserbar.com)
  • Slick Savings 2.7 (savingsslider@mybrowserbar.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})
  • Vuze Remote Community Toolbar 3.20.0.4 ({ba14329e-9550-4989-b3f2-9732e92d17cc})
  • WOT 20130515 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Firebug 1.12.1 (firebug@software.joehewitt.com) (Inactive)
  • FoxyProxy Standard 4.2.2 (foxyproxy@eric.h.jung) (Inactive)
  • Greasemonkey 1.11 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • Hide My IP 1.0 (staff@hide-my-ip.com) (Inactive)
  • SQLite Manager 0.8.0 (SQLiteManager@mrinalkant.blogspot.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x 126
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6750M OpenGL Engine
  • windowLayerManagerType: OpenGL

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.linkedin.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.warnOnClose: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT2504091&q=
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 30
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1378941711
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1377145890

其他

  • User JS: 否
  • 輔助功能: 否
kobe 441 個解決方法 5048 個答案

Seems to be a problem with the latest flash player, maybe downgrading flash to 11.7 can help?

Seems to be a problem with the latest flash player, maybe downgrading flash to 11.7 can help?

提出問題者

Will give it a shot, but if I remember correctly it was happening back before the upgrade to. My about:crash page is pretty full from the past few months alone. ;-/

Thanks for your input! :)

Will give it a shot, but if I remember correctly it was happening back before the upgrade to. My about:crash page is pretty full from the past few months alone. ;-/ Thanks for your input! :)
kobe 441 個解決方法 5048 個答案

Was talking about the crash signature, you may be getting multiple problems.

ALSO READ: Flash Plugin - Keep it up to date and troubleshoot problems

Was talking about the crash signature, you may be getting multiple problems. ALSO READ: [[Flash Plugin - Keep it up to date and troubleshoot problems]]
cor-el
  • Top 10 Contributor
  • Moderator
17774 個解決方法 160751 個答案

You can try a check for corrupted and duplicate fonts and other font issues:

You can try a check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
xkreiss 1 個解決方法 66 個答案

有幫助的回覆

Ever since version 4, Firefox has crashed repeatedly on my Mac. I trashed FF and reinstalled it every time there was a new version : no joy.

I did this again now I'm running 10.9, the new Apple operating system : I reinstalled Firefox from scratch to see what would happen, but crashes are worse than before. It even crashes on Mozilla pages !

I'm NOT interested in workarounds, tweaks, etc. Other browsers work straight away with no problems. Firefox should too, and doesn't. If settings have to be modified, or other adjustments are necessary, Mozilla should say so ! I see Mozilla's Firefox page has the slogan "different by design": it certainly is. Perhaps they'd like to add : "the browser that works, you hope, after making adjustments".

Ever since version 4, Firefox has crashed repeatedly on my Mac. I trashed FF and reinstalled it every time there was a new version : no joy. I did this again now I'm running 10.9, the new Apple operating system : I reinstalled Firefox from scratch to see what would happen, but crashes are worse than before. It even crashes on Mozilla pages ! I'm NOT interested in workarounds, tweaks, etc. Other browsers work straight away with no problems. Firefox should too, and doesn't. If settings have to be modified, or other adjustments are necessary, Mozilla should say so ! I see Mozilla's Firefox page has the slogan "different by design": it certainly is. Perhaps they'd like to add : "the browser that works, you hope, after making adjustments".
FlavienC_fr 0 個解決方法 2 個答案

If I can help you, just update your Mac to the latest OS X 10.9 Mavericks, if possible. I do it and never had any crash.

If it doesn't work, update your installed plugins !

If I can help you, just update your Mac to the latest OS X 10.9 Mavericks, if possible. I do it and never had any crash. If it doesn't work, update your installed plugins !
xkreiss 1 個解決方法 66 個答案

If you read my post carefully, you'd have seen that I am indeed running Mavericks. And after installing the new system I downloaded and installed Firefox once again. It doesn't work.

My plug-ins are fine - and work perfectly in all the other browsers I use. Safari, Chrome, Chromium, Opera, and SeaMonkey.

Flavien: you seem to be a fellow-countryman, so : merci d'avoir pris la peine de me répondre. J'espère trouver une solution un jour!

If you read my post carefully, you'd have seen that I am indeed running Mavericks. And after installing the new system I downloaded and installed Firefox once again. It doesn't work. My plug-ins are fine - and work perfectly in all the other browsers I use. Safari, Chrome, Chromium, Opera, and SeaMonkey. Flavien: you seem to be a fellow-countryman, so : merci d'avoir pris la peine de me répondre. J'espère trouver une solution un jour!

由 xkreiss 於 修改

xkreiss 1 個解決方法 66 個答案

有幫助的回覆

As an experiment, I opened a few websites with Firefox, force-quitting it when it froze and relaunching it :

- You Tube : froze immediately

- The Guardian : froze immediately

- Mozilla support ( found by clicking Firefox's preinstalled Getting Started in the Address bar : worked for two pages. Then froze in the Add-ons page

- Apple : no freezes at all. Worked perfectly

- Der Spiegel : froze immediately

Conclusion; there's something seriously wrong with Firefox. ALL these sites open and work well with other browsers.

As an experiment, I opened a few websites with Firefox, force-quitting it when it froze and relaunching it : - You Tube : froze immediately - The Guardian : froze immediately - Mozilla support ( found by clicking Firefox's preinstalled Getting Started in the Address bar : worked for two pages. Then froze in the Add-ons page - Apple : no freezes at all. Worked perfectly - Der Spiegel : froze immediately Conclusion; there's something seriously wrong with Firefox. ALL these sites open and work well with other browsers.
FlavienC_fr 0 個解決方法 2 個答案

Essaye la nouvelle mise à jour de Firefox, 25.0, mais je ne comprends pas du tout pourquoi tu as ce souci. J'ai le même ordi que toi, le même OS et Firefox marche sans problème !

Essaye la nouvelle mise à jour de Firefox, 25.0, mais je ne comprends pas du tout pourquoi tu as ce souci. J'ai le même ordi que toi, le même OS et Firefox marche sans problème !
xkreiss 1 個解決方法 66 個答案

J'utilise effectivement la mouture 25.0 (FF s'est mis à jour automatiquement). Le problème subsiste.

J'utilise effectivement la mouture 25.0 (FF s'est mis à jour automatiquement). Le problème subsiste.
xkreiss 1 個解決方法 66 個答案

Je pourrais renoncer une bonne fois pour toutes, après tout il y a bien d'autres navigateurs. Mais j'aimerais savoir la clé du mystère. Et je rejette toute idée d'une solution à base de bidouillage : çe n'est pas nécessaire pour Safari, Chrome, etc, et ce ne devrait pas l'être non plus pour FF.

Je pourrais renoncer une bonne fois pour toutes, après tout il y a bien d'autres navigateurs. Mais j'aimerais savoir la clé du mystère. Et je rejette toute idée d'une solution à base de bidouillage : çe n'est pas nécessaire pour Safari, Chrome, etc, et ce ne devrait pas l'être non plus pour FF.
xkreiss 1 個解決方法 66 個答案

For anyone preferring an English version of my last post : I now have FF25, and it still causes freezes as soon as I leave Google (my start page). I could give up altogether and just use Safari, Chrome, etc. But I would like to know why FF behaves in this way. And I repeat : I don't want to enable or disable features or try any other workarounds : it shouldn't be necessary, FF should work straight away as other browsers do. FF 3.5 worked fine. But since then every other version has caused this problem. Before trying new versions, I've trashed old ones (AND associated files) and done a 'clean install'. No joy. NB : I'm using a Mac, now running 10.9 ( Mavericks)

For anyone preferring an English version of my last post : I now have FF25, and it still causes freezes as soon as I leave Google (my start page). I could give up altogether and just use Safari, Chrome, etc. But I would like to know why FF behaves in this way. And I repeat : I don't want to enable or disable features or try any other workarounds : it shouldn't be necessary, FF should work straight away as other browsers do. FF 3.5 worked fine. But since then every other version has caused this problem. Before trying new versions, I've trashed old ones (AND associated files) and done a 'clean install'. No joy. NB : I'm using a Mac, now running 10.9 ( Mavericks)
cor-el
  • Top 10 Contributor
  • Moderator
17774 個解決方法 160751 個答案

Hi xkreiss

Does Firefox crash or is it only lagging (slow response)?

It this a problem with the connection, i.e. do built-in pages work, but pages that require access to internet lag.


You can try to disable IPv6 (also check for other connection related issues).

Hi xkreiss Does Firefox crash or is it only lagging (slow response)? It this a problem with the connection, i.e. do built-in pages work, but pages that require access to internet lag. ---- You can try to disable IPv6 (also check for other connection related issues). *http://kb.mozillazine.org/Error_loading_websites#IPv6
xkreiss 1 個解決方法 66 個答案

Firefox hangs (I get the "beachball") and when it does that it's impossible to do anything with it : it's frozen, and no commands are possible. I left FF for several minutes once to see if it would "de-freeze" on its own : it doesn't. I have to force-quit. I've now tried to disable IPv6 as suggested : no difference. And the question remains : why does this happen all the time, and only with FF ? Other browsers work fine (Safari, Chrome, etc) without needing any "tweaks" or adjustments. Also, as I stated before, up to version 3.5 everything was working well. The problem has occurred with every new version. I must have tried most of them - now on to 25. I could just give up, but as I've said before, I'd like to know what's wrong. And why FF is the only browser that does this

Firefox hangs (I get the "beachball") and when it does that it's impossible to do anything with it : it's frozen, and no commands are possible. I left FF for several minutes once to see if it would "de-freeze" on its own : it doesn't. I have to force-quit. I've now tried to disable IPv6 as suggested : no difference. And the question remains : why does this happen all the time, and only with FF ? Other browsers work fine (Safari, Chrome, etc) without needing any "tweaks" or adjustments. Also, as I stated before, up to version 3.5 everything was working well. The problem has occurred with every new version. I must have tried most of them - now on to 25. I could just give up, but as I've said before, I'd like to know what's wrong. And why FF is the only browser that does this
cor-el
  • Top 10 Contributor
  • Moderator
17774 個解決方法 160751 個答案

Did you recently try a new profile (not a reset as this can possibly carry over the problem)?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

Did you recently try a new profile (not a reset as this can possibly carry over the problem)? Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
xkreiss 1 個解決方法 66 個答案

I don't have time to do so just now, but I'll try. I don't see why FF is the only browser with which this is necessary. I repeat: it isn't necessary with other browsers.

I don't have time to do so just now, but I'll try. I don't see why FF is the only browser with which this is necessary. I repeat: it isn't necessary with other browsers.
xkreiss 1 個解決方法 66 個答案

This should not be necessary ( other browsers work fine) but as you suggest, ,I’ve now had a look at all the instructions on how to create a profile.

One page suggests going to the Terminal and typing : Applications/Firefox.app/Contents/MacOS/firefox-bin Result : “no such file or directory”.

Another page tells me to look in two areas :

Library/Mozilla/Firefox/Profiles/<profile folder>  : there is no profile folder here. The Mozilla folder has one folder only in it called “Extensions”. It’s empty.

This should not be necessary ( other browsers work fine) but as you suggest, ,I’ve now had a look at all the instructions on how to create a profile. One page suggests going to the Terminal and typing : Applications/Firefox.app/Contents/MacOS/firefox-bin Result : “no such file or directory”. Another page tells me to look in two areas : Library/Mozilla/Firefox/Profiles/<profile folder> : there is no profile folder here. The Mozilla folder has one folder only in it called “Extensions”. It’s empty.

由 xkreiss 於 修改

xkreiss 1 個解決方法 66 個答案
The second area suggested is : Library/Application Support/Firefox/Profiles/
The second area suggested is : Library/Application Support/Firefox/Profiles/<profile folder But there is no Firefox folder in application support A search of the whole system for "Firefox" just turns up the application itself and its disk image. I’ve now spent another 15 minutes trying to fix the problem. No result. And Firefox is the only browser like that.

由 xkreiss 於 修改

xkreiss 1 個解決方法 66 個答案

In other words: I've tried the "profiles" solution, and it doesn't work. And neither does Firefox. I'd still like to know why.

In other words: I've tried the "profiles" solution, and it doesn't work. And neither does Firefox. I'd still like to know why.
xkreiss 1 個解決方法 66 個答案

Restarting in safe mode doesn't help either. I've now tried every suggested "fix", none of them work. Version 3.5 worked well. None of the newer versions has worked. 1) what can be wrong ? 2) why do other browsers work when Firefox doesn't ?

Restarting in safe mode doesn't help either. I've now tried every suggested "fix", none of them work. Version 3.5 worked well. None of the newer versions has worked. 1) what can be wrong ? 2) why do other browsers work when Firefox doesn't ?