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Tried to upgrade mom from FIrefox 5.0 t0 higher version, old computer, didn't take, and now get an exception error. Any way to fix?

  • 6 回覆
  • 1 有這個問題
  • 78 次檢視
  • 最近回覆由 Mickitess

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This is the error I get:


Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.clearUserPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: file:///C:/Documents%20and%20Settings/All%20Users/Application%20Data/AVG%20SafeGuard%20toolbar/FireFoxExt/15.4.0.5/modules/Preferences.js :: anonymous :: line 10" data: no]

被選擇的解決方法

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

從原來的回覆中察看解決方案 👍 0

所有回覆 (6)

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選擇的解決方法

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

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Mom has an eight year old computer, never upgraded. Attempted to today but couldn't.

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Thanks for your help with the AVG add on. I'm going to disable it and see if that resolves the issue. I'll let you know.

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That did it, much appreciated!

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Posts crossed I see you fixed it. I didn't read the error message closely & missed it was AVG.

If your Mum has any important information such as passwords or bookmarks please as a precaution back up the profile before going any further. Put the backup somewhere safe outside Firefox's program and Profile paths. The Windows Desktop is fine.

The current Firefox Release does run on XP. Take care when installing not to use any option to remove personal information. I have not tried updating from fx 3.6 to fx 23 on an XP. You may need to uninstall Firefox 3.6 from Windows XP control panel before installing Firefox 23. (Details aside suggest you are posting from Firefox 3.6 not Fx 5)

由 John99 於 修改

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Thanks all for pitching in to help me out. Much obliged.