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How do I fix a McAfee Site Advisor that works when it wants to ?

已張貼

I have McAfee Internet Security with a Site Advisor that works when it wants to. When I start my browser it sometimes isn't there and it isn't until I restart my computer it makes an appearance. The same problem is true for the green ticks that show whether it's safe to browse. I have uninstalled and reinstalled Firefox and Site Advisor but neither have worked for me, so I am left with restarting my computer every time I turn it on to get a working Site Advisor. I am using Windows 7 64 bit if that helps so if anyone can fix this perplexing issue for me once and for all I will be forever grateful.

I have McAfee Internet Security with a Site Advisor that works when it wants to. When I start my browser it sometimes isn't there and it isn't until I restart my computer it makes an appearance. The same problem is true for the green ticks that show whether it's safe to browse. I have uninstalled and reinstalled Firefox and Site Advisor but neither have worked for me, so I am left with restarting my computer every time I turn it on to get a working Site Advisor. I am using Windows 7 64 bit if that helps so if anyone can fix this perplexing issue for me once and for all I will be forever grateful.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.8 r800
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • SiteAdvisor
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • McAfee MSC FF plugin DLL
  • AppWorld NPAPI plugin
  • iTunes Detector Plug-in
  • McAfee MSS+ NPAPI Plugin
  • BlackBerry WebSL Browser Plug-In
  • McAfee Virtual Technician plugin
  • Motive Plugin for Mozilla Browsers
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module

應用程式

  • Firefox 23.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • 技術支援網址:http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-GB/

擴充套件

  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Add to Netvibes 0.8.5 (addnetvibes@maurice.svay)
  • Amazon Browser Apps 4.4 (abb@amazon.com)
  • Button for Amazon 1.4.0 (AmazonHotStuff@wangtom.com)
  • Consumer Input 11722 (ConsumerInput@Compete)
  • McAfee SiteAdvisor 3.6.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Nectar Search Toolbar 1.300.436 ({841468a1-d7f4-4bd3-84e6-bb0f13a06c64})
  • Quidco Toolbar 1.0.75 (quidcotoolbar@quidco.com)
  • TopCashBack 1.0.9 ({46581BCF-7C9E-4983-A869-90B3874A8933})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • UserZoom Survey Tool 3.2 (userzoom_survey_tool@jetpack)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-31-2010
  • driverDate2:
  • driverVersion: 8.15.10.2104
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 9

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.netvibes.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.onTop: False
  • dom.disable_open_during_load: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • keyword.enabled: False
  • keyword.URL: http://uk.search.yahoo.com/search?fr=mcafee&p=
  • network.cookie.prefsMigrated: True
  • network.dns.disableIPv6: True
  • network.http.max-persistent-connections-per-proxy: 8
  • places.database.lastMaintenance: 1377351078
  • places.history.expiration.transient_current_max_pages: 102041
  • places.history.expiration.transient_optimal_database_size: 163265412
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • plugin.state.npmcffplg: 2
  • privacy.cpd.cache: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.enable_tls: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376387670

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

Hi ComputerWhiz

All I can say is been there done that and got the t-shirt many times but even contacting their support doesn't help, it's like talking to an alien.

Hi ComputerWhiz All I can say is been there done that and got the t-shirt many times but even contacting their support doesn't help, it's like talking to an alien.
Wesley Branton
  • Top 10 Contributor
617 個解決方法 5143 個答案

I understand your frustration.
I will contact the McAfee support for you, via chat.

I will get back to you as soon as possible.
Sorry for any inconvenience.

I understand your frustration.<br> I will contact the McAfee support for you, via chat. I will get back to you as soon as possible.<br> Sorry for any inconvenience.
Wesley Branton
  • Top 10 Contributor
617 個解決方法 5143 個答案

I'm sorry, but I just ended my chat with McAfee.
They were unable to offer any new solutions.

They suggested that you contact them, via chat and allow them remote access to your computer during the chat session. This will allow them to diagnose and repair the issue.

I feel that there is not much more that we are able to do here on the Mozilla support forums since this isn't our product.
Sorry for any inconvenience.


Feel free to set up a chat time with me on IRC and you can relay the McAfee messages to me. We can work together.
I'll send you a private message with more details.

I'm sorry, but I just ended my chat with McAfee.<br> They were unable to offer any new solutions. They suggested that you contact them, via chat and allow them remote access to your computer during the chat session. This will allow them to diagnose and repair the issue. I feel that there is not much more that we are able to do here on the Mozilla support forums since this isn't our product.<br> Sorry for any inconvenience. ---------------- Feel free to set up a chat time with me on IRC and you can relay the McAfee messages to me. We can work together.<br> I'll send you a private message with more details.
cor-el
  • Top 10 Contributor
  • Moderator
17531 個解決方法 158524 個答案

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- Do a malware check with some malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
khenna 0 個解決方法 1 個答案

Probably you got a rookie on the phone, utter nonsense. Explorer works ok , Chrome also but Firefox (26.0) and SiteAdvisor fail to cooperate. So it's a surely a Firefox problem not a McAfee one. For now, I'll use IE or Chrome.

AND THIS FORUM DOESN'T WORK EITHER, HOPELESS.

Probably you got a rookie on the phone, utter nonsense. Explorer works ok , Chrome also but Firefox (26.0) and SiteAdvisor fail to cooperate. So it's a surely a Firefox problem not a McAfee one. For now, I'll use IE or Chrome. AND THIS FORUM DOESN'T WORK EITHER, HOPELESS.
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 個解決方法 40233 個答案

What doesn't work in this forum? You were able to post three times in succession weren't you?

As far as this being a Firefox problem, McAfee makes their add-on for Firefox and they are responsible for keeping it up to date, and fixing that add-on when it doesn't work properly - in any browser.

What doesn't work in this forum? You were able to post three times in succession weren't you? As far as this being a Firefox problem, McAfee makes their add-on for Firefox and they are responsible for keeping it up to date, and fixing that add-on when it doesn't work properly - in any browser.
Wesley Branton
  • Top 10 Contributor
617 個解決方法 5143 個答案

@khenna
I used to have the same issue.
It was determined that it was an issue on their end.

The question owner has emailed me and claims not to have too much computer experience with technical support.
We are going to schedule an IRC meeting time to talk with McAfee.

<b>@khenna</b><br> I used to have the same issue.<br> It was determined that it was an issue on their end. The question owner has emailed me and claims not to have too much computer experience with technical support.<br> We are going to schedule an IRC meeting time to talk with McAfee.
centerfieldBob 1 個解決方法 3 個答案

I had this problem too. Windows 8.0 64 and Firefox 26.0. First the McAfee site adviser bar disappeared (I may have clicked the X at the left end) , so I checked MS browser and it was still working there. Checked Firefox add-ons and it showed site adviser was enabled. Disabled and re-enabled. Rebooted Windows, and the McAfee bar was back, but no function. Tried repeatedly but couldn't make the function come back, just the bare bar.

 Called McAfee support and was totally underwhelmed.  They said I had to uninstall and reinstall McAfee.  Everything on McAfee was working fine, site adviser was working fine on MS browser, only problem was site adviser not working on Firefox.  No way should this require a total uninstall and reinstall of the whole McAfee program.  Especially when the tech said in passing that site adviser was a separate program.  Of course they wanted hands on control of my system to "fix the problem".  I said no thanks, and ended the call.  
 Then I googled "McAfee Site Adviser", found this official McAfee site:

http://home.mcafee.com/store/free-services

Downloaded Site Adviser (it's free) and installed the download (after scanning it with McAfee to be safe). Never uninstalled the old Site Adviser and left it enabled. Install went fine, then said I needed to reboot.
Shut down the system, and then restarted.  The bootup took forever, but finally got back up. Now everything is working fine. McAfee site adviser bar is back and functioning properly. I'm a happy camper once again.
 Hope this helps some Mozilla-ites out there.

Follow-on: After two weeks of working perfectly had another incident with McAfee Site Adviser. I started up Firefox and immediately got a pop-up from McAfee saying that Site Adviser was off, but a button to click to have it turned on the next time I started the browser. And sure enough, after restarting Firefox the Site Adviser was working correctly. So McAfee must be aware that there are conditions that can turn off Site Adviser and has added code to make it easy to fix the problem. The only indication that Site Adviser was off, was that the word McAfee at the end of the Site Adviser taskbar was grey instead of green like it should be. Looks like good progress has been made on this issue, at least on my versions of Windows, Firefox and McAfee.

I had this problem too. Windows 8.0 64 and Firefox 26.0. First the McAfee site adviser bar disappeared (I may have clicked the X at the left end) , so I checked MS browser and it was still working there. Checked Firefox add-ons and it showed site adviser was enabled. Disabled and re-enabled. Rebooted Windows, and the McAfee bar was back, but no function. Tried repeatedly but couldn't make the function come back, just the bare bar. Called McAfee support and was totally underwhelmed. They said I had to uninstall and reinstall McAfee. Everything on McAfee was working fine, site adviser was working fine on MS browser, only problem was site adviser not working on Firefox. No way should this require a total uninstall and reinstall of the whole McAfee program. Especially when the tech said in passing that site adviser was a separate program. Of course they wanted hands on control of my system to "fix the problem". I said no thanks, and ended the call. Then I googled "McAfee Site Adviser", found this official McAfee site: http://home.mcafee.com/store/free-services Downloaded Site Adviser (it's free) and installed the download (after scanning it with McAfee to be safe). Never uninstalled the old Site Adviser and left it enabled. Install went fine, then said I needed to reboot. Shut down the system, and then restarted. The bootup took forever, but finally got back up. Now everything is working fine. McAfee site adviser bar is back and functioning properly. I'm a happy camper once again. Hope this helps some Mozilla-ites out there. Follow-on: After two weeks of working perfectly had another incident with McAfee Site Adviser. I started up Firefox and immediately got a pop-up from McAfee saying that Site Adviser was off, but a button to click to have it turned on the next time I started the browser. And sure enough, after restarting Firefox the Site Adviser was working correctly. So McAfee must be aware that there are conditions that can turn off Site Adviser and has added code to make it easy to fix the problem. The only indication that Site Adviser was off, was that the word McAfee at the end of the Site Adviser taskbar was grey instead of green like it should be. Looks like good progress has been made on this issue, at least on my versions of Windows, Firefox and McAfee.

由 centerfieldBob 於 修改

centerfieldBob 1 個解決方法 3 個答案

PS to my previous post.

I downloaded Site Adviser late pm on 12-20. Don't know if this is a newer version than some have tried earlier, but it might be.

PS to my previous post. I downloaded Site Adviser late pm on 12-20. Don't know if this is a newer version than some have tried earlier, but it might be.
Wesley Branton
  • Top 10 Contributor
617 個解決方法 5143 個答案

I have still not got my McAfee SiteAdvisor issue fixed.
I heard that McAfee may be shutting down anyway.Source

I do not recommend sticking with this product.
Since McAfee SiteAdvisor was free, I would recommend switching to the free Web Of Trust Firefox add-on that provides the same functions as the SiteAdvisor (not antivirus).

I have still not got my McAfee SiteAdvisor issue fixed.<br> I heard that McAfee may be shutting down anyway.<sup>[http://www.computerworld.com/s/article/9245336/Intel_to_scrap_McAfee_name_give_away_mobile_security_tools Source]</sup> I do not recommend sticking with this product.<br> Since McAfee SiteAdvisor was free, I would recommend switching to the free [https://www.mywot.com/ Web Of Trust] Firefox add-on that provides the same functions as the SiteAdvisor (not antivirus).
kobe 441 個解決方法 5048 個答案

They are just changing the name of it, not stopping making it.

They are just changing the name of it, not stopping making it.
James
  • Top 25 Contributor
  • Moderator
1598 個解決方法 11287 個答案

Wesley Branton, you misread your source article as it states Intel was scrapping the McAfee name and changing it to "Intel Security".

'''Wesley Branton''', you misread your source article as it states Intel was scrapping the McAfee name and changing it to "Intel Security".