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技術支援討論區

can't open Xfintity email

已張貼

I'm new to Firefox. I cannot access my Xfinity email ( comcast.net) I found this same issue in a past forum. It said to use Internet Explorer and change to the "lite" version. I did and it didn't help.

I'm new to Firefox. I cannot access my Xfinity email ( comcast.net) I found this same issue in a past forum. It said to use Internet Explorer and change to the "lite" version. I did and it didn't help.

被選擇的解決方法

Why not use Thunderbird or SeaMonkey to access your e-mail?

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • SiteAdvisor
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • Best Buy pc app Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

應用程式

  • Firefox 21.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • 技術支援網址:http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

擴充套件

  • Clearly 9.3369.854.430 (readable@evernote.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • McAfee SiteAdvisor 3.6.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-23-2010
  • driverDate2:
  • driverVersion: 8.721.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 )
  • windowLayerManagerType: Direct3D 9

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 73711
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

其他

  • User JS: 否
  • 輔助功能: 否
iamjayakumars 493 個解決方法 5983 個答案

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

提出問題者

Thanks a lot, it worked.

Thanks a lot, it worked.
miscowan 0 個解決方法 1 個答案

有幫助的回覆

I can't open email in Xfinity Comcast either. I have cleared history and cashe, but still doesn't work. Screen just stays in "Preview" screen. Can't get to address book, preferences or anything.

I can't open email in Xfinity Comcast either. I have cleared history and cashe, but still doesn't work. Screen just stays in "Preview" screen. Can't get to address book, preferences or anything.