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the moment i select option under the heading tools mozilla crashes and window get closed

  • 5 回覆
  • 2 有這個問題
  • 11 次檢視
  • 最近回覆由 cor-el

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have updated to Mozilla Firefox 20 after restarting the computer I clicked on Tools and selected the options the moment i clicked on options Mozilla Firefox window get closed then i have to restart it and asked to restore the earlier windows.

所有回覆 (5)

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hello pjagota, are there any crash reports showing up, that you could provide?

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
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Hi philipp thanks for your response , there is no crash reports available in about:crashes and further the same problem is occurring while I try to download any file.

Thanks & Regards

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i've seen the exact same symptoms in this question: https://support.mozilla.org/en-US/que.../944111 (unfortunately no solution has been found...

please try to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

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Hello try from command line start > run the next:

"C:\Program Files\Mozilla Firefox\firefox.exe" -preferences

and check if works


thank you

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Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.