搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Cannot uninstall Yahoo toolbar from Firefox

  • 4 回覆
  • 6 有這個問題
  • 6039 次檢視
  • 最近回覆由 cor-el

more options

I'm reposting part of another thread that was closed because no one is actually listening to the people that are posting the problem.

Quote:

I had the same problem, after I installed Yahoo Messenger. I asked not to install the toolbar, but it was installed. Then I uninstalled it, I disabled it from addons, yet, the toolbar was there no matter what I did. I uninstalled Firefox, reinstalled, with the download from mozilla, the toolbar was still there. I did all that one has to do in order to uninstall a piece of software, without being "the tech guy". I do not have the same problem in Chrome or Internet Explorer. It was uninstalled from all other browsers when I removed the program from control panel. I can't see what I can do to get rid of it. I choose to just hide it for now, but it bugs me that I have a piece of software that behaves like a virus, doing stuff I don't want it to do. And for the record, I am not confused about the search for yahoo and toolbar for yahooo. Right clicking on the interface, allowed me to check or uncheck exactly that "yahoo toolbar".

/quote

This is exactly my problem as well.

In the other thread several people said 'disable it in your add-ons' Well as the poster above mentioned and I can confirm **it is not in the add-ons area**

Others said 'use the add/remove function in the control panel' and as the poster above mentioned and once again I can confirm **I did this and it no longer shows up under add/remove but the toolbar is still annoyingly there**

Yet others said 'you must have downloaded a special yahoo version of Firefox' No, we (or at least I) didn't. The toolbar was installed when I installed Yahoo messenger

-I can't believe a 'clean install' of Firefox is the answer to this problem--if so this is just ridiculous.

If there is no actual answer, I can accept that but I am frustrated that people are posting responses that very clearly are not the right answers because the people posting the problems were very clear about the issues.

Thanks for reading, please assist if you can.

被選擇的解決方法

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

從原來的回覆中察看解決方案 👍 9

所有回覆 (4)

more options

選擇的解決方法

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Yes it appears that it did. Thank you.

more options

Just want to add that I had the exact same problem as the 2 OPs: the Yahoo toolbar just appeared overnight; not in Add-ons, not in "Add or Remove Programs". The Firefox Reset was the only thing that worked.

由 Inn0100 於 修改

more options

So, Safe Mode didn't help?

You can check for problems with preferences and rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.