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技術支援討論區

My PC crashes whenever and only, when I am in a Firefox window. I have tried just about every version, including 20.0.1. The only stable version is 3.6.28.

已張貼

The PC hangs completely, no keyboard or mouse response. The system is very stable and never crashes when not using firefox. The only version which works without crashing the PC is 3.6.28, but this has a few rendering problems and some websites don't display properly. I have turned on crash reporting, but it never produces a report. I have done a firefox reset, but makes no difference. The system never stays up for more than 10 minutes. I have turned off hardware acceleration. What do you need from me to help identify the cause?

The PC hangs completely, no keyboard or mouse response. The system is very stable and never crashes when not using firefox. The only version which works without crashing the PC is 3.6.28, but this has a few rendering problems and some websites don't display properly. I have turned on crash reporting, but it never produces a report. I have done a firefox reset, but makes no difference. The system never stays up for more than 10 minutes. I have turned off hardware acceleration. What do you need from me to help identify the cause?

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.4 r402
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

應用程式

  • Firefox 20.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • 技術支援網址:http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-GB/

擴充套件

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: MSI RX9250
  • adapterDescription2:
  • adapterDeviceID: 0x5960
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 8-30-2005
  • driverDate2:
  • driverVersion: 8.172.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerType: Basic

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 26831
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • webgl.disabled: True

其他

  • User JS: 否
  • 輔助功能: 否
jscher2000
  • Top 10 Contributor
8757 個解決方法 71653 個答案

Hi runfrodorun, I jumped to the conclusion that your video crashes were in the Flash plugin. Are the crashes in Firefox's built-in player or in another third party player??

The JavaScript compilers speed performance on script-heavy sites, but scripts will still run without them. The script compilers were significantly changed in Firefox 18 and Firefox 23, so new bugs that weren't discovered in beta testing are quite likely. Hopefully the diagnoses and fixes will come rapidly.

Hi runfrodorun, I jumped to the conclusion that your video crashes were in the Flash plugin. Are the crashes in Firefox's built-in player or in another third party player?? The JavaScript compilers speed performance on script-heavy sites, but scripts will still run without them. The script compilers were significantly changed in Firefox 18 and Firefox 23, so new bugs that weren't discovered in beta testing are quite likely. Hopefully the diagnoses and fixes will come rapidly.
runfrodorun 0 個解決方法 4 個答案

I do not have flash installed. No flash. I hate flash, it's the bane of my existence. The best feature about lynx is that it can't run flash ads or other flash based things... what exactly are we talking about here?

I do not have flash installed. No flash. I hate flash, it's the bane of my existence. The best feature about lynx is that it can't run flash ads or other flash based things... what exactly are we talking about here?

由 runfrodorun 於 修改