X
點擊此處開啟此網站的行動版。

技術支援討論區

Using FIrefox 18. It Stutters when I stream from Pandora music website. Any solutions? Thanks.

已張貼

Simple. The music 'stutters' or 'breaks up' during play when i am streaming from Pandora. It happens on other radio and music websites, but I don't use others much except for Pandora. Windows XP SP3, Firefox 18, 1.7 GB RAM and 1.8 GH clock PC.

Any thoughts how to resolve this issue?

Thanks.

Simple. The music 'stutters' or 'breaks up' during play when i am streaming from Pandora. It happens on other radio and music websites, but I don't use others much except for Pandora. Windows XP SP3, Firefox 18, 1.7 GB RAM and 1.8 GH clock PC. Any thoughts how to resolve this issue? Thanks.

額外的系統細節

已安裝的外掛程式

  • Google Update
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npdivxplayerplugin
  • DivX Web Player version 1.4.0.233
  • DivX® Content Upload Plugin

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

更多資訊

jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

Do you know which of your media players is being used?

By the way, there are updates to Firefox (19.0.2) and the Flash player available.

Do you know which of your media players is being used? By the way, there are updates to Firefox (19.0.2) and the Flash player available.

有幫助的回覆

I didn't know a player was being used. I thought it was rendered through the browser.

I didn't know a player was being used. I thought it was rendered through the browser.

提出問題者

Is Flash a media player?

Is Flash a media player?
jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

I don't use Pandora. Firefox can natively play some kinds of audio and video streams, but most formats are played using a plugin such as Flash, QuickTime, or something else. Right-clicking the player often displays a menu you can use to determine which player it is.

(Flash is more than a media player, but it is most famous for its use as a media player.)

I don't use Pandora. Firefox can natively play some kinds of audio and video streams, but most formats are played using a plugin such as Flash, QuickTime, or something else. Right-clicking the player often displays a menu you can use to determine which player it is. (Flash is more than a media player, but it is most famous for its use as a media player.)

提出問題者

Thank you. I altered my "session:restore" settings for Flash in the hope this resolves the problem. I will advise.

Thank you. I altered my "session:restore" settings for Flash in the hope this resolves the problem. I will advise.

提出問題者

Expanding from 15000 to 60000 on the 'save' rate did NOT resolve the problem Pandora still 'stutters' about every 20 seconds or so.

Expanding from 15000 to 60000 on the 'save' rate did NOT resolve the problem Pandora still 'stutters' about every 20 seconds or so.
hobieva 0 個解決方法 7 個答案

Can you explain a little more about how to check your media player while using Pandora? I'm not sure which one Firefox is using.

Can you explain a little more about how to check your media player while using Pandora? I'm not sure which one Firefox is using.

由 hobieva 於 修改

jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

Hi hobieva, my suggestion was to right-click the player -- if it's visible -- and see what kind of menu options appear. Often that will identify the plugin or whether it's a "native" (built-in HTML5 audio) player.

Hi hobieva, my suggestion was to right-click the player -- if it's visible -- and see what kind of menu options appear. Often that will identify the plugin or whether it's a "native" (built-in HTML5 audio) player.
hobieva 0 個解決方法 7 個答案

So, if there is no player visible, is there any other way of telling which player is being used, and can you select which player you would like Pandora to use?

So, if there is no player visible, is there any other way of telling which player is being used, and can you select which player you would like Pandora to use?
jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

I visited Pandora and it let me play a song without registering. It used the Flash player. (I don't have any other media players that would try to substitute themselves.)

One of my extensions blocked the ads on that page. Do you see ads? If they refresh themselves, I wonder whether that could be momentarily affecting the audio stream.


A standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Troubleshoot Firefox issues using Safe Mode) using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode."

If the streaming works correctly, this points to one of your extensions or custom settings as the problem. Any change?

I visited Pandora and it let me play a song without registering. It used the Flash player. (I don't have any other media players that would try to substitute themselves.) One of my extensions blocked the ads on that page. Do you see ads? If they refresh themselves, I wonder whether that could be momentarily affecting the audio stream. ---- A standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode. First, I recommend backing up your Firefox settings in case something goes wrong. See [[Backing up your information]]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.) Next, restart Firefox in Firefox's Safe Mode ([[Safe Mode]]) using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode." If the streaming works correctly, this points to one of your extensions or custom settings as the problem. Any change?
hobieva 0 個解決方法 7 個答案

No change. The ads don't seem to affect it. It only happens when I try to scroll down in any of the tabs that I'm using. I think I did a flash player update right before this problem started.

No change. The ads don't seem to affect it. It only happens when I try to scroll down in any of the tabs that I'm using. I think I did a flash player update right before this problem started.
jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

有幫助的回覆

It only happens when I try to scroll down in any of the tabs that I'm using.

For visual problems caused by scrolling, we've recommended the following in the past. Not sure whether they are relevant to scrolling a different tab (i.e., not the Pandora tab), but give them a try?

You usually need to restart Firefox in order for these changes to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, Browsing section, uncheck the first 3 boxes:

  • Use autoscrolling
  • Use smooth scrolling
  • Use hardware acceleration when available

Another step that sometimes helps is to turn off the Flash player's hardware acceleration setting using the steps in this article: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Any luck?

''It only happens when I try to scroll down in any of the tabs that I'm using.'' For visual problems caused by scrolling, we've recommended the following in the past. Not sure whether they are relevant to scrolling a different tab (i.e., not the Pandora tab), but give them a try? You usually need to restart Firefox in order for these changes to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). orange Firefox button (or Tools menu) > Options > Advanced On the "General" mini-tab, Browsing section, uncheck the first 3 boxes: * Use autoscrolling * Use smooth scrolling * Use hardware acceleration when available Another step that sometimes helps is to turn off the Flash player's hardware acceleration setting using the steps in this article: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Any luck?
hobieva 0 個解決方法 7 個答案

Thanks, but that didn't make any difference. Like I said, it's been working fine for the last seven years and all of a sudden it doesn't.

Thanks, but that didn't make any difference. Like I said, it's been working fine for the last seven years and all of a sudden it doesn't.
jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

Is the tab you are scrolling down loading large media (e.g., sites that load content on demand when you scroll down to it)? I wonder whether there was a change in prioritization, i.e., updating the foreground tab taking precedence over the background tabs.

You mentioned a Flash update. At this point, do you have the current Flash, 11.6.602.180 ?

Is the tab you are scrolling down loading large media (e.g., sites that load content on demand when you scroll down to it)? I wonder whether there was a change in prioritization, i.e., updating the foreground tab taking precedence over the background tabs. You mentioned a Flash update. At this point, do you have the current Flash, 11.6.602.180 ?
hobieva 0 個解決方法 7 個答案

It happens when I scroll down on the pandora tab or any other tab in the browser. It also does this when I use the left or right arrow bars in Firefox to move between tabs. I do have the current Flash update.

It happens when I scroll down on the pandora tab or any other tab in the browser. It also does this when I use the left or right arrow bars in Firefox to move between tabs. I do have the current Flash update.

提出問題者

Hi. I have done all of the things Mozilla recommends to eliminate the stuttering. I am using the most recent Firefox (21) and updated all of my active plug-ins. I do not use the 'blocking' programs they mention, except I do not allow third party cookies. Pandora STILL stutters both when a song starts, and at intervals partway through each song at random times. I cannot determine my player since it is not visible (although I think it is either shockwave or quick time) and I am at my wits end. I even added a gigabyte of RAM memory to my computer recently, but to no avail.

I really appreciate and thank all of the posters for their help and advice so far, but cannot solve this problem so far. Any further thoughts or advice?

Thank you!

Hi. I have done all of the things Mozilla recommends to eliminate the stuttering. I am using the most recent Firefox (21) and updated all of my active plug-ins. I do not use the 'blocking' programs they mention, except I do not allow third party cookies. Pandora STILL stutters both when a song starts, and at intervals partway through each song at random times. I cannot determine my player since it is not visible (although I think it is either shockwave or quick time) and I am at my wits end. I even added a gigabyte of RAM memory to my computer recently, but to no avail. I really appreciate and thank all of the posters for their help and advice so far, but cannot solve this problem so far. Any further thoughts or advice? Thank you!
jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

Hi phasetex, this has changed since my previous visit to Pandora. Starting in Firefox 21, instead of using Flash, Firefox is playing the MP4 stream in the native HTML5 audio player. This is made possible using the components installed with Windows Media Player to decode the stream. It's seamless on Windows 7, but I wonder whether something is missing on Windows XP?

Do you know which version of WMP you have? If you start it up from the Start menu, you can check the player's Help > About menu. If the menu is hidden, tap the Alt key first to display it. Currently version 11 is available for XP: http://windows.microsoft.com/en-us/wi.../download-windows-media-player.

(If I find time to fire up my old XP laptop, I'll try to test on there, too.)

Hi phasetex, this has changed since my previous visit to Pandora. Starting in Firefox 21, instead of using Flash, Firefox is playing the MP4 stream in the native HTML5 audio player. This is made possible using the components installed with Windows Media Player to decode the stream. It's seamless on Windows 7, but I wonder whether something is missing on Windows XP? Do you know which version of WMP you have? If you start it up from the Start menu, you can check the player's Help > About menu. If the menu is hidden, tap the Alt key first to display it. Currently version 11 is available for XP: [http://windows.microsoft.com/en-us/windows/download-windows-media-player]. (If I find time to fire up my old XP laptop, I'll try to test on there, too.)
hobieva 0 個解決方法 7 個答案

I am using Firefox version 21.0 and media player version 11.0

I am using Firefox version 21.0 and media player version 11.0
jscher2000
  • Top 10 Contributor
8785 個解決方法 71851 個答案

Hi hobieva, have you noticed any change in Firefox 21? I'm only testing the free parts of the Pandora website, so I don't know whether that uses the same player as the subscription portion. Also, I do not have DivX plugins in my Firefox, in case those are kicking in.

Hi hobieva, have you noticed any change in Firefox 21? I'm only testing the free parts of the Pandora website, so I don't know whether that uses the same player as the subscription portion. Also, I do not have DivX plugins in my Firefox, in case those are kicking in.
hobieva 0 個解決方法 7 個答案

No, Pandora and Youtube both stutter if I scroll down in them or another tab.

No, Pandora and Youtube both stutter if I scroll down in them or another tab.