搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Is there any way to retrieve or recover lost personal data from my Firefox account?

more options

Not knowing what it really meant, I checked the box that says "Remove my Firefox personal data and customizations" as I was uninstalling Firefox. (I just thought it will remove it from my computer... but not from my account!) Now that I reinstalled it, I realized that it meant removing all of my personal data from my Firefox account. -_____- Is there any way to retrieve them?

由 elainevillegas 於 修改

被選擇的解決方法

No, I'm afraid not. If you choose to remove personal data when uninstalling Firefox the all Firefox profile folders are removed. Not only from the current Firefox version, but from others as well if you have other Firefox builds installed. This choice should be used with much care.

You can try to recover some data with an undelete utility like Recuva.

從原來的回覆中察看解決方案 👍 2

所有回覆 (2)

more options

選擇的解決方法

No, I'm afraid not. If you choose to remove personal data when uninstalling Firefox the all Firefox profile folders are removed. Not only from the current Firefox version, but from others as well if you have other Firefox builds installed. This choice should be used with much care.

You can try to recover some data with an undelete utility like Recuva.

more options

Thanks a lot cor-el! Unfortunately, I've tried Recuva, but I still couldn't find that Firefox profile file... must have been because I shredded my temporary files and deleted items using McAfee right after uninstalling Firefox... and before using Recuva. Should have given more thought about it. I definitely learned my lesson. Thanks again!