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您的 Firefox 已經過時,可能有安全性風險! 升級 Firefox

技術支援討論區

how do I uninstall an add-on that is not showing up on my list?

已張貼

When I go to my Facebook page, part of it has a message that reads "ads by browse to save" maybe a hundred times on the page. If I click on a picture or something, "ads by browse to save" will keep popping up, as long as the window is open, making it nearly impossible to comment/read other comments. I clicked the link and it brought me to browsetosave.com which gives instructions on how to uninstall it from firefox.

The PROBLEM is that "Browse to save" doesn't show up on my list of extensions/add-ons/plug-ins. This happened to me before with a different "ad" website and I had to uninstall/reinstall firefox. I was hoping to not have to do that again, especially since I don't know what's causing it. I do have screenshots (although I don't see where to add them).

Any help would be appreciated!

被選擇的解決方法

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

從原來的回覆中察看解決方案 2

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 1.6.0_38 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • WildTangent Games App V2 Presence Detector
  • Fuze Meeting NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • Picasa plugin
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.1.13
  • iTunes Detector Plug-in
  • npapicomadapter
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • np-mswmp

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

更多資訊

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AVG Security Toolbar
13.2.0.5
true
avg@toolbar
ColorfulTabs
17.6
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Console
6.0.37
true
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Java Console
6.0.38
true
{CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA}
mail.com MailCheck
2.3.4
true
toolbar@mail.com
Pocket
3.0.0
true
isreaditlater@ideashower.com
Vaudix
1.3
true
50763b5a82528@50763b5a82561.com
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Oberon GamesBar
1.2.1.112
false
gamesbar@oberon-media.com
RealPlayer Browser Record Plugin
15.0.1
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
17.0.1
font.name.serif.x-western
Maiandra GD
font.size.variable.x-western
14
keyword.URL
http://search.avg.com/route/?d=4e1ce812&v=7.008.031.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1356933081
places.history.expiration.transient_current_max_pages
78727
places.history.expiration.transient_optimal_database_size
125962976
places.last_vacuum
1299638286
print.print_printer
Brother MFC-495CW Printer
print.printer_Brother_MFC-495CW_Printer.print_bgcolor
false
print.printer_Brother_MFC-495CW_Printer.print_bgimages
false
print.printer_Brother_MFC-495CW_Printer.print_command
print.printer_Brother_MFC-495CW_Printer.print_downloadfonts
false
print.printer_Brother_MFC-495CW_Printer.print_edge_bottom
0
print.printer_Brother_MFC-495CW_Printer.print_edge_left
0
print.printer_Brother_MFC-495CW_Printer.print_edge_right
0
print.printer_Brother_MFC-495CW_Printer.print_edge_top
0
print.printer_Brother_MFC-495CW_Printer.print_evenpages
true
print.printer_Brother_MFC-495CW_Printer.print_footercenter
print.printer_Brother_MFC-495CW_Printer.print_footerleft
print.printer_Brother_MFC-495CW_Printer.print_footerright
print.printer_Brother_MFC-495CW_Printer.print_headercenter
print.printer_Brother_MFC-495CW_Printer.print_headerleft
print.printer_Brother_MFC-495CW_Printer.print_headerright
print.printer_Brother_MFC-495CW_Printer.print_in_color
true
print.printer_Brother_MFC-495CW_Printer.print_margin_bottom
0.5
print.printer_Brother_MFC-495CW_Printer.print_margin_left
0.5
print.printer_Brother_MFC-495CW_Printer.print_margin_right
0.5
print.printer_Brother_MFC-495CW_Printer.print_margin_top
0.5
print.printer_Brother_MFC-495CW_Printer.print_oddpages
true
print.printer_Brother_MFC-495CW_Printer.print_orientation
0
print.printer_Brother_MFC-495CW_Printer.print_page_delay
50
print.printer_Brother_MFC-495CW_Printer.print_pagedelay
500
print.printer_Brother_MFC-495CW_Printer.print_paper_data
1
print.printer_Brother_MFC-495CW_Printer.print_paper_height
11.00
print.printer_Brother_MFC-495CW_Printer.print_paper_size_type
0
print.printer_Brother_MFC-495CW_Printer.print_paper_size_unit
0
print.printer_Brother_MFC-495CW_Printer.print_paper_width
8.50
print.printer_Brother_MFC-495CW_Printer.print_reversed
false
print.printer_Brother_MFC-495CW_Printer.print_scaling
1.00
print.printer_Brother_MFC-495CW_Printer.print_shrink_to_fit
true
print.printer_Brother_MFC-495CW_Printer.print_to_file
false
print.printer_Brother_MFC-495CW_Printer.print_unwriteable_margin_bottom
0
print.printer_Brother_MFC-495CW_Printer.print_unwriteable_margin_left
0
print.printer_Brother_MFC-495CW_Printer.print_unwriteable_margin_right
0
print.printer_Brother_MFC-495CW_Printer.print_unwriteable_margin_top
0
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2202
Driver Date
8-25-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16972)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10776 個解決方法 96969 個答案

選擇的解決方法

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

AliceWyman
  • Moderator
191 個解決方法 1969 個答案

I suggest that you visit a reputable forum specializing in malware removal instead of trying to follow instructions on various websites that may run you into trouble.. See Troubleshoot Firefox issues caused by malware for some recommendations.

AliceWyman
  • Moderator
191 個解決方法 1969 個答案

P.S. You said you have screenshots but you didn't know how to post them herre. You can add them by typing in the "Post a reply" box in this thread and,before submitting your reply, using the "Add images" Browse button to upload the images. See How do I create a screenshot of my problem? for more information.

提出問題者

Thank you, everyone. I had to run a few different anti-spyware programs a few times, but I finally got it off.