搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Since latest update I am getting a 'Confirm folder replace' window constantly for 'Chrome' and it won't go away

  • 1 回覆
  • 11 有這個問題
  • 352 次檢視
  • 最近回覆由 cor-el

more options

I am getting a 'Copying' window with 'Calculating the time required to copy the files' - then another window opens - 'Confirm Folder replace' with the message ' This folder already contains a folder named 'Chrome' - then the usual 4 buttons 'Yes' 'Yes to all' 'No' & 'Cancel' and no matter what I click it keeps coming back over and over again .....


HELP

所有回覆 (1)

more options

Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.