Just one needed particular GoDaddy web hosting account button link gives error in FF but ok in Pale Moon and IE
Greetings:
I've searched but am unable to find a clue. Using Win 7 Home Premium (updates current) on HP DV3T-2000 64-bit.
Recently (possibly after upgrading to FF 14), on godaddy.com on my web hosting product page, clicking the 'Launch' button throws a godaddy error pg. All other launch buttons operate normally, as do 'all' the buttons (including the tricky one) in Pale Moon and IE.
I have several times cleared the cache and deleted all g-d cookies through options - show cookies; then closed the browser and restarted the machine. I then disabled all add-ons, tried the above again, no difference so have reactivated the plugins (which were and are current as to updates).
Here is the text from the godaddy error pg:
"Error There was an error in the application. We apologize for the inconvenience. This error has been logged and reported. Click here to go back to your account list."
The word above [Click] 'here' usually does not work either. Below is the url from the address bar: (When going to the url on a clean new tab, the error page pulls up without the 'Click here to go back to your acct list' ):
https://hostingmanager.secureserver.net/error.aspx?aspxerrorpath=/AccountPanel2.aspx
(However, people without a g-d acct will not be able to navigate to the web hosting product page.)
Thank you very much for your help.
PS:
This list of Installed Plugins was auto-filled into the text box below the question text box. I do have more plug-ins than this in use which I can supply if needed. Thank you again!
- Shockwave Flash 11.4 r402
- Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
- Google Update
- Shockwave Flash 11.3 r300
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Next Generation Java Plug-in 10.5.1 for Mozilla browsers
- GEPlugin
- 5.1.10411.0
- NDS Player Plugin
- npPCShow Plugin
- Windows Activation Technologies Plugin for Mozilla
- Logitech Device Detection
- E-centives Coupon Activator
- Coupons, Inc. Coupon Printer Plugin
- Coupons, Inc. Coupon Printer DLL
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- np-mswmp
由 catherine_b 於 修改
所有回覆 (9)
You might want to test with extensions disabled. One way to do this is to use Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using
Help > Restart with Add-ons Disabled
In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."
Does the error still occur?
I discovered after searching online that 'safe mode' in FF 14 is not separate any more but instead is activated by holding down 'shift' while clicking on the FF icon. I did that, selecting to disable the add-ons (for the 2nd time) - and there's no difference. I uninstalled and reinstalled a fresh FF 14 program after backing up the full profile in MozBackup. I still cannot access that page in my godaddy acct. And there is no other way but that link to get to the web hosting page.
Again, all windows updates, FF add-ons and plugins are current.
Any suggestions would be appreciated, thank you!
由 catherine_b 於 修改
I'm having a similar problem except that when I click on the Launch button for my GoDaddy hosted virtual server, a new tab opens and then closes instantly without displaying any error message. Since it works in Chrome I usually just load Chrome and go, but it bothers me. If there's a solution I'd like to know.
I don't want to disable extensions because I use the LastPass extension to handle my logins.
Hi hedera, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
If you can't access the relevant domain without it closing, you can edit the domain at the top of the dialog in order to call up a list of its cookies.
Then try reloading the page. Does that help?
Did you at least try Safe mode to see if an extension in causing this issue?
Thanks, jscher2000, deleting all the cookies seems to have done it. I didn't know how to do that so easily and I appreciate the tip.
cor-el, no, I didn't try safe mode. I don't want to solve a problem in such a way that I can't use my tools, which include the LastPass extension.
That is just meant as a test, so you can make sure that it is either an extension or something else.
If you can identify a specific extension as the cause then you can contact its developer for help.
Dammit, it is an extension. The thing comes right up in safe mode. Now I have to disable all the extensions individually to see what it is.
With egg on my face I admit that the guilty extension was Adblock Plus. I should have thought of that...