搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox uses up memory rapidly within minutes of opening, then crashes

  • 9 回覆
  • 9 有這個問題
  • 129 次檢視
  • 最近回覆由 John99

more options

I've done the disabling add-ons thing, doesn't seem to work. I've got a similar set up on my laptop and it's running wonderfully, as well I've tried re-installing firefox.

I've done the disabling add-ons thing, doesn't seem to work. I've got a similar set up on my laptop and it's running wonderfully, as well I've tried re-installing firefox.

被選擇的解決方法

And easier step than creating a new profile for Firefox is to first try Firefox Reset. It's easy, saves your data, and fixes alot of problems with one click. I'd give it a try before anything else

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

從原來的回覆中察看解決方案 👍 0

所有回覆 (9)

more options

Open Task Manager in the Processes tab. Click on Memory usage column to sort by memory usage in descendent order and then open Firefox. Look which process uses up memory:

  • If firefox.exe, probably you have a issue with the browser. Try to start it under safe mode (here you can find how) and check if Firefox starts up and works as always. If it doesn't, you may have any other problem, for example, you may need to fully uninstall Firefox. Make sure you also delete your profile as stated.
more options

Please keep a backup of your profile. That's where your bookmarks are. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)


Are you able to start Firefox up to the Profile Manager?

Start menu > Run or Search


firefox.exe -p {ENTER}

Click Create Profile, give it a convenient name, accept the default location, and see whether Firefox runs in a clean profile without crashing. You can use this same dialog to switch between profiles.

References:


Some malware may run when you start Firefox, since it disguises its traffic as browser traffic. You may want to run some supplemental scans. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

more options

I have this problem too and did a full reninstall + firefox reset (removed cookies and everything). Firefox rapidly increases its vsize and resident memory values (4GB+) until the browser crashes. The explicit allocation stays small the whole time.

I've disabled all addons and extensions and it still happens. What else is there to do?

Edit: I also ran the suggested spyware programs.

由 duckwilliamson 於 修改

more options

Hi duckwilliamson, could you try the following:

(1) Try disabling graphics hardware acceleration.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved?

(If Firefox is too dysfunctional to change this preference, you can edit a file in your profile folder. However, I don't have the details handy at the moment.)

(2) A standard diagnostic for interference by add-ons is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

Any change?

more options

選擇的解決方法

And easier step than creating a new profile for Firefox is to first try Firefox Reset. It's easy, saves your data, and fixes alot of problems with one click. I'd give it a try before anything else

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

jscher2000, it was the hardware acceleration. As soon as I disabled that firefox runs quite a bit faster and the memory stays level. Thanks! So why is that the problem, do you know? I'm running Win7 x64 with 2xHD5770 Radeon in Crossfire. Is there a place that I should be informing Mozilla about this, or is it known?

Tylerdowner, the posts above state that these steps were already attempted, including the full clean uninstall.

more options

Hmmm, Crossfire. There have been some posts here and elsewhere about a recent driver update that is causing memory and crash issues, but I'm not enough of a hardware person to know what's going on there.

more options

Thank you! That seems to have fixed it quite nicely.

more options

I just thought I would add some background info

If anyone is trying to analyse Firefox's memory usage consider using the inbuilt and interactive tool about:memory instead of something like Windows Task Manager.