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Firefox 12 is crashing randomly and frequently, no matter what page I'm viewing.

已張貼

My Firefox has been crashing randomly and frequently for over a month now. I have tried running Firefox with all my plugins disabled but it still happens. I have tried using older Firefox versions but to no avail. My Windows has all the updates installed and I have done full system scans for viruses and spyware. When using Chrome I have no issues. Any help would be greatly appreciated.

My Firefox has been crashing randomly and frequently for over a month now. I have tried running Firefox with all my plugins disabled but it still happens. I have tried using older Firefox versions but to no avail. My Windows has all the updates installed and I have done full system scans for viruses and spyware. When using Chrome I have no issues. Any help would be greatly appreciated.

由 Mark_XX 於 修改

被選擇的解決方法

hello, thanks for providing the ids - according to the associated bug report the crashes are triggered by the estonian id-card software on your pc - there seems to be an new software version available that apparently fixes the crashes, please install it from : https://installer.id.ee/?lang=eng

edit: sorry the update doesn't seem to fix all crashes. in case you don't depend on the smartcard software please uninstall it and/or remove the "Estonain Id Card" module under security devices in windows device manager. for further developments you can keep an eye on bug #682839

從原來的回覆中察看解決方案 2

額外的系統細節

錯誤 ID

a939d35e-41be-4155-bce5-f05d12120528, 58140b3a-92b4-4540-8cdd-4fa592120528, 229bedef-bcaa-4e18-b26b-af1d82120527, de58a982-dd2b-4eca-af6d-70fad2120527, 2de7968d-20ce-489a-b8aa-02c612120527

已安裝的外掛程式

1. Adblock Plus v2.0.3 (using EasyList filter) 2. Adobe Flash v11.2.202.235

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0

更多資訊

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
avast! WebRep
7.0.1426
false
wrc@avast.com
Estonian ID Card PKCS11 module loader
3.5.3717.583
false
{aa84ce40-4253-a00a-8cd6-0800200f9a66}
Password Exporter
1.2.1
false
{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
2
browser.startup.homepage
about:blank
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
12.0
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1338133352
places.history.expiration.transient_current_max_pages
73491
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 4250 Graphics
Vendor ID
0x1002
Device ID
0x9712
Adapter RAM
256
Adapter Drivers
aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version
8.743.2.5000
Driver Date
3-15-2011
Direct2D Enabled
false
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
0

philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

hello, please enter about:crashes into the location bar & provide the latest few crash-ids so that we can have a closer look at them...

hello, please enter about:crashes into the location bar & provide the latest few crash-ids so that we can have a closer look at them...

提出問題者

Hi.

1) a939d35e-41be-4155-bce5-f05d12120528 2) 58140b3a-92b4-4540-8cdd-4fa592120528 3) 229bedef-bcaa-4e18-b26b-af1d82120527 4) de58a982-dd2b-4eca-af6d-70fad2120527 5) 2de7968d-20ce-489a-b8aa-02c612120527

Hi. 1) a939d35e-41be-4155-bce5-f05d12120528 2) 58140b3a-92b4-4540-8cdd-4fa592120528 3) 229bedef-bcaa-4e18-b26b-af1d82120527 4) de58a982-dd2b-4eca-af6d-70fad2120527 5) 2de7968d-20ce-489a-b8aa-02c612120527
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

選擇的解決方法

hello, thanks for providing the ids - according to the associated bug report the crashes are triggered by the estonian id-card software on your pc - there seems to be an new software version available that apparently fixes the crashes, please install it from : https://installer.id.ee/?lang=eng

edit: sorry the update doesn't seem to fix all crashes. in case you don't depend on the smartcard software please uninstall it and/or remove the "Estonain Id Card" module under security devices in windows device manager. for further developments you can keep an eye on bug #682839

hello, thanks for providing the ids - according to the associated bug report the crashes are triggered by the estonian id-card software on your pc - there seems to be an new software version available that apparently fixes the crashes, please install it from : [https://installer.id.ee/?lang=eng] edit: sorry the update doesn't seem to fix all crashes. in case you don't depend on the smartcard software please uninstall it and/or remove the "Estonain Id Card" module under security devices in windows device manager. for further developments you can keep an eye on [https://bugzilla.mozilla.org/show_bug.cgi?id=682839 bug #682839]

由 philipp 於 修改

提出問題者

After I uninstalled Estonian ID Card software there hasn't been anymore crashes. Thank you!

After I uninstalled Estonian ID Card software there hasn't been anymore crashes. Thank you!

由 Mark_XX 於 修改

maleake 0 個解決方法 4 個答案

I have the same problem quite frequently since upgrading to 12.0. A couple crash IDs from today:

bp-473c9760-4c57-40e5-8b24-4438c2120529, bp-6b45319d-9dd1-4067-b64f-117512120529

I have the same problem quite frequently since upgrading to 12.0. A couple crash IDs from today: bp-473c9760-4c57-40e5-8b24-4438c2120529, bp-6b45319d-9dd1-4067-b64f-117512120529

由 maleake 於 修改

cor-el
  • Top 10 Contributor
  • Moderator
17669 個解決方法 159841 個答案

maleake,

You seem to be having Trusteer Rapport installed.
That program can cause problems and crashes in Firefox.

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

maleake, You seem to be having Trusteer Rapport installed.<br /> That program can cause problems and crashes in Firefox. *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/en/report-problem *http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport You can try to stop Trusteer Rapport if installing the latest version doesn't help. Start Menu > Programs > Trusteer Rapport > Stop Rapport
maleake 0 個解決方法 4 個答案

Thanks, cor-el. I've stopped Trusteer Rapport and will see if Firefox remains stable. I will report back the results once I know.

Thanks, cor-el. I've stopped Trusteer Rapport and will see if Firefox remains stable. I will report back the results once I know.

由 maleake 於 修改

maleake 0 個解決方法 4 個答案

Trusteer Rapport seems to have been the culprit for me in making Firefox crash constantly. I've been up and running fine for quite awhile, now that it's been disabled. Thanks so much for the help!

Trusteer Rapport seems to have been the culprit for me in making Firefox crash constantly. I've been up and running fine for quite awhile, now that it's been disabled. Thanks so much for the help!
cor-el
  • Top 10 Contributor
  • Moderator
17669 個解決方法 159841 個答案

You're welcome

You're welcome
gfoidl 0 個解決方法 3 個答案

I have the same problem. It was there on the old Win XP machine, and is still there on the new Win 7 machine. Some IDs from today:

  • bp-4388c052-5064-4c04-bb6f-c1ca02120531
  • bp-cb459053-900c-4efc-976d-225d22120531
  • bp-27927ab3-e2f1-4b7a-863a-cea802120531
  • bp-ebb5163a-d360-47a1-b9ce-226ce2120531
  • bp-a1839deb-068a-4e9f-a705-e8b502120531
  • bp-e23663a0-6a23-4dec-a818-dd2062120531

Many thx in advance!

I have the same problem. It was there on the old Win XP machine, and is still there on the new Win 7 machine. Some IDs from today: * bp-4388c052-5064-4c04-bb6f-c1ca02120531 * bp-cb459053-900c-4efc-976d-225d22120531 * bp-27927ab3-e2f1-4b7a-863a-cea802120531 * bp-ebb5163a-d360-47a1-b9ce-226ce2120531 * bp-a1839deb-068a-4e9f-a705-e8b502120531 * bp-e23663a0-6a23-4dec-a818-dd2062120531 Many thx in advance!

由 gfoidl 於 修改

philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

hey gfoidl, please try if the crashes are still happening with all extensions disabled or in safemode. thank you...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hey gfoidl, please try if the crashes are still happening with all extensions disabled or in safemode. thank you... [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
cor-el
  • Top 10 Contributor
  • Moderator
17669 個解決方法 159841 個答案

@gfoidl

Does it help if you disable hardware acceleration?

  • Firefox/Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
@gfoidl Does it help if you disable hardware acceleration? *Firefox/Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers
gfoidl 0 個解決方法 3 個答案

@madperson: doesn't help @cor-el: it crashes even with hardware acceleration disabled

thanks for the fast reply!

@madperson: doesn't help @cor-el: it crashes even with hardware acceleration disabled thanks for the fast reply!
cor-el
  • Top 10 Contributor
  • Moderator
17669 個解決方法 159841 個答案

Try the System File Checker to check if (font) files are missing or corrupted.

Open a cmd.exe window as Administrator:

  • Start, click Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

After the cmd.exe prompt, type: sfc.exe /scannow

System Files - SFC Command - Vista Forums:

Try the System File Checker to check if (font) files are missing or corrupted. Open a cmd.exe window as Administrator: *Start, click Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. After the cmd.exe prompt, type: sfc.exe /scannow System Files - SFC Command - Vista Forums: * http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
gfoidl 0 個解決方法 3 個答案

SFC didn't find any problems - this did I expect, since the machine is only 2 days old. Anyway thanks for the hint.

I re-insalled FF, and now it seems to run stable. Maybe the problem was caused by a wrong copying the files in AppData from the old to the new machine.

When further problems occur, I'll post them here.

Thanks for the help.

SFC didn't find any problems - this did I expect, since the machine is only 2 days old. Anyway thanks for the hint. I re-insalled FF, and now it seems to run stable. Maybe the problem was caused by a wrong copying the files in AppData from the old to the new machine. When further problems occur, I'll post them here. Thanks for the help.
TrusteerSupport 3 個解決方法 14 個答案

Hello,

I'm a support representative from Trusteer Technical Support.

If you are experiencing a problem with Rapport, we would be happy to assist you in resolving it.

You can contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq

Hello, I'm a support representative from Trusteer Technical Support. If you are experiencing a problem with Rapport, we would be happy to assist you in resolving it. You can contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq
maleake 0 個解決方法 4 個答案

As a follow up to my earlier problem: After stopping Rapport and having Firefox work fine, I wound up uninstalling Rapport altogether and then later reinstalling the current version. The latest version seems to work fine with Firefox 12.0. I haven't had any crashes so far after couple of days, whereas before it was crashing several times each day.

As a follow up to my earlier problem: After stopping Rapport and having Firefox work fine, I wound up uninstalling Rapport altogether and then later reinstalling the current version. The latest version seems to work fine with Firefox 12.0. I haven't had any crashes so far after couple of days, whereas before it was crashing several times each day.
norame 0 個解決方法 2 個答案

I have the same problem as well ;( bp-1ec52a88-b56f-4bd2-9881-c0c502120528 bp-043d253c-37e5-4ca6-9517-214c52120528 bp-bd8aaf87-e60d-4eca-b54f-8c3ca2120528 bp-fc5eff59-f993-474b-969f-b57742120528 many thanks!

I have the same problem as well ;( bp-1ec52a88-b56f-4bd2-9881-c0c502120528 bp-043d253c-37e5-4ca6-9517-214c52120528 bp-bd8aaf87-e60d-4eca-b54f-8c3ca2120528 bp-fc5eff59-f993-474b-969f-b57742120528 many thanks!
cor-el
  • Top 10 Contributor
  • Moderator
17669 個解決方法 159841 個答案

norame has created a new thread: [/questions/928692]

Unfortunately the linked crash reports are empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.

norame has created a new thread: [[/questions/928692]] Unfortunately the linked crash reports are empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.
Conesbb 0 個解決方法 2 個答案

Its kill me! :(


Report ID

       Date Submitted   
   
bp-0d66b583-c2da-4aae-9c4a-8df2f21206106/10/20122:13 AM
bp-52d718da-d665-43ed-b345-ab4b721206016/1/20129:07 PM
b88799d3-d113-4740-be98-32cafd8c3ae94/29/201211:26 AM
f5a52c19-cb17-4b51-9aca-c84ae1ef7c0d4/29/201211:26 AM
d72d9779-8bdf-4fec-8460-954dea91c5cb4/21/201211:05 AM
64dc68bc-fccf-41d1-a555-9ae04f29913b4/21/201211:05 AM
695be398-fb87-49a1-a67e-5da59a58903c4/20/20122:13 PM
fa96401f-f34d-4314-96a9-fe6804c0e36b4/20/20122:13 PM
bp-c4e4825e-b4fe-4312-880b-7333e21204074/7/20122:00 PM
bp-8237e8ca-ae3c-4d38-8136-8a3c821203303/30/20123:32 PM
556030bc-d3f7-404e-a63f-a57c639905fb3/24/20126:51 PM
Its kill me! :( Report ID Date Submitted <pre><nowiki>bp-0d66b583-c2da-4aae-9c4a-8df2f21206106/10/20122:13 AM bp-52d718da-d665-43ed-b345-ab4b721206016/1/20129:07 PM b88799d3-d113-4740-be98-32cafd8c3ae94/29/201211:26 AM f5a52c19-cb17-4b51-9aca-c84ae1ef7c0d4/29/201211:26 AM d72d9779-8bdf-4fec-8460-954dea91c5cb4/21/201211:05 AM 64dc68bc-fccf-41d1-a555-9ae04f29913b4/21/201211:05 AM 695be398-fb87-49a1-a67e-5da59a58903c4/20/20122:13 PM fa96401f-f34d-4314-96a9-fe6804c0e36b4/20/20122:13 PM bp-c4e4825e-b4fe-4312-880b-7333e21204074/7/20122:00 PM bp-8237e8ca-ae3c-4d38-8136-8a3c821203303/30/20123:32 PM 556030bc-d3f7-404e-a63f-a57c639905fb3/24/20126:51 PM </nowiki></pre>

由 cor-el 於 修改