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im having trouble with responding on e-mail reply forward dont work

已張貼

the reply button or forward button do not work on fire fox. my drop down window under my favorites is blocked often showing a highlighted window that is blank inside.

the reply button or forward button do not work on fire fox. my drop down window under my favorites is blocked often showing a highlighted window that is blank inside.

額外的系統細節

這發生了

每當開啟 Firefox 的時候

問題發生於...

over th last 6 monthes

已安裝的外掛程式

  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape
  • npdnu
  • npdnupdater2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 11.2 r202
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • 4.1.10111.0
  • Google Update

應用程式

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28 ( .NET CLR 3.5.30729; .NET4.0C)

更多資訊

ive contacted optonline and they said its a problem with fire fox

user633449 1539 個解決方法 10745 個答案

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Also, you should begin to prepare to upgrade to Firefox 11. Firefox 3.6 will be dropped from support in a few weeks, which means it will no longer be receiving security or stability updates. Firefox 11 is up to 7 times faster than 3.6, has lots of new features and improvements, as well as support for new web standards. http://www.mozilla.org/en-US/firefox/features/ and Updating Firefox have more information.

Try to start Firefox in [[Safe mode|Safe mode]]. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer. A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc. Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers]. Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/]. Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections. Also, you should begin to prepare to upgrade to Firefox 11. Firefox 3.6 will be dropped from support in a few weeks, which means it will no longer be receiving security or stability updates. Firefox 11 is up to 7 times faster than 3.6, has lots of new features and improvements, as well as support for new web standards. [http://www.mozilla.org/en-US/firefox/features/ http://www.mozilla.org/en-US/firefox/features/] and [[Updating Firefox|Updating Firefox]] have more information.