Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

"Restore Previous Session" unavailable

  • 15 回覆
  • 22 有這個問題
  • 2337 次檢視
  • 最近回覆由 maveet

more options

I found 2 similar questions from 10 mo. ago on forum, ea. w/ 25-30 additional people experiencing the prob. 2 weeks ago i asked about 2 problems, have been unable to repair them. Now focussing on this one only. Session restore does not function after quitting, and Restore previous session, recently closed tabs, recently closed windows all grey. I've tried everything short of uninstall/reinstall FF. Was suggested to create new profile w/o corrupted files, but I've no idea what's corrupted. I'm no geek, but can usually follow instructions. however, my concentration is impaired, so I'm really afraid of making things worse.

被選擇的解決方法

I've eliminated all the items you specified. I've tested it opening a few pages and quitting, and restore session is available, though not automatic.

ALSO, now in original (default) profile, my bookmarks appear automatically, instead of needing to toggle in toolbar menu on each window. That's Success! AND, "Recently closed tabs" is now available in original profile. I've just updated Beta 12....; could that be why my bookmarks are now working correctly, and restore tabs...Well, I've just quit and reopened, another update took place, and now I can restore session. Maybe the problem was all along in the prior Beta release??? (The following questions were written before the restore session was available. Maybe they are no longer relevant.) And finally, I quit and reopened and the pages automatically re-loaded. Maybe the problem is solved. I'd still appreciate your opinion re probable cause of issues.

"redo all customizations of Firefox settings in Options and the toolbar customization. Also reinstall all extensions, so they can be initialized properly."

Will I need to download each extension at Mozilla, or can I copy and paste from former profile? Also, how can I get my history into new profile.

Or is the new profile just for troubleshooting, but not intended to replace the original?? Thanks

從原來的回覆中察看解決方案 👍 0

All Replies (15)

more options

We'll need some more info about your Firefox setup. Go to Help > Troubleshooting Information then click Copy all to Clipboard. Open a reply to this post, and go to Edit > Paste to paste the info from your Troubleshooting Information page.

more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Firefox > Preferences > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

It is also possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

more options

Hi Chris. I've pasted the info below. Today I've acquired a new issue w/ Thunderbird, which I've been unable to upgrade past V3.1, as after downloading, it doesn't open. Today, my inbox contents disappeared. I know FF isn't TB, but there's something wrong here. I spent a day investigating the Flashback Trojan, which I appear not to have, and quarantined 12 viruses in the process. Apple wasn't helpful in my initial troubleshooting for FF. Thanks for your help, I'll now try Cor-el's advice.

 Application Basics
       Name
       Firefox
       Version
       12.0
       User Agent
       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:12.0) Gecko/20100101 Firefox/12.0
       Profile Directory
         Show in Finder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.0.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       Add-on Compatibility Reporter
       1.1
       true
       compatibility@addons.mozilla.org
       All-in-One Sidebar
       0.7.14
       true
       {097d3191-e6fa-4728-9826-b533d755359d}
       Fasterfox Lite
       3.9.5Lite
       true
       FasterFox_Lite@BigRedBrent
       Modify Headers
       0.7.1.1
       true
       {b749fc7c-e949-447f-926c-3f4eed6accfe}
       NoSquint
       2.1.5
       true
       nosquint@urandom.ca
       Page Zoom Buttons
       1.1.5
       true
       54c7d9671b9eccd9e5686a73df34ab60@button.codefisher.org
       Read It Later
       2.1.4
       true
       isreaditlater@ideashower.com
       ScrapBook
       1.5.4
       true
       {53A03D43-5363-4669-8190-99061B2DEBA5}
       Smartest Bookmarks Bar
       1.0.1.3
       true
       {b442f4c0-c292-4998-aabe-48608a73ba75}
       SpeedFox
       0.9.11
       true
       jid1-uabu5A9hduqzCw@jetpack
       Styles Tuner
       2.0
       true
       Artem@Demchenkov.Colors
       Test Pilot
       1.2.1
       true
       testpilot@labs.mozilla.com
       clicknlearn
       2.5b2
       false
       clicknlearn@googlecode.com
       DblClicker
       1.6.1
       false
       dblclicker@byo.co.il
       DivX Plus Web Player HTML5 
       Dock Progress
       1.1
       false
       dockprogress@vasi.dyndns.org
       Download Youtube Videos +
       12.9.6
       false
       video.downloader.plugin@ffpimp.com
       Load Tabs Progressively
       1.6.1
       false
       loadTabsProgressively@ithinc.cn
       Multiple Tab Handler
       0.7.2012020901
       false
       multipletab@piro.sakura.ne.jp
       Multirow Bookmarks Toolbar
       5.0.1
       false
       {FBF6D7FB-F305-4445-BB3D-FEF66579A033}
       Puzzle
       0.5.2
       false
       puzzle@internauta1024a.pl
       Sothink Web Video Downloader for Firefox
       6.7
       false
       {FCAB6FDD-5585-425b-95C1-5ED856F3FD08}
       Theme Font & Size Changer
       4.7
       false
       {f69e22c7-bc50-414a-9269-0f5c344cd94c}
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       1048576
       browser.history_expire_days.mirror
       180
       browser.places.importBookmarksHTML
       false
       browser.places.importDefaults
       false
       browser.places.leftPaneFolderId
       -1
       browser.places.migratePostDataAnnotations
       false
       browser.places.smartBookmarksVersion
       2
       browser.places.updateRecentTagsUri
       false
       browser.startup.homepage
       about:home
       browser.startup.homepage_override.buildID
       20120403211507
       browser.startup.homepage_override.mstone
       rv:12.0
       browser.tabs.onTop
       false
       browser.tabs.warnOnClose
       false
       browser.zoom.full
       false
       browser.zoom.siteSpecific
       false
       extensions.checkCompatibility
       false
       extensions.checkCompatibility.10.0
       false
       extensions.checkCompatibility.10.0a
       false
       extensions.checkCompatibility.11.0
       false
       extensions.checkCompatibility.11.0a
       false
       extensions.checkCompatibility.3.6
       false
       extensions.checkCompatibility.3.6.previous
       false
       extensions.checkCompatibility.3.6b
       false
       extensions.checkCompatibility.3.6b.previous
       false
       extensions.checkCompatibility.3.6p
       false
       extensions.checkCompatibility.3.6p.previous
       false
       extensions.checkCompatibility.3.6pre
       false
       extensions.checkCompatibility.3.6pre.previous
       false
       extensions.checkCompatibility.3.7a
       false
       extensions.checkCompatibility.3.7a.previous
       false
       extensions.checkCompatibility.4.0
       false
       extensions.checkCompatibility.4.0.previous
       false
       extensions.checkCompatibility.4.0b
       false
       extensions.checkCompatibility.4.0b.previous
       false
       extensions.checkCompatibility.4.0p
       false
       extensions.checkCompatibility.4.0p.previous
       false
       extensions.checkCompatibility.4.0pre
       false
       extensions.checkCompatibility.4.0pre.previous
       false
       extensions.checkCompatibility.4.2
       false
       extensions.checkCompatibility.4.2.previous
       false
       extensions.checkCompatibility.4.2a
       false
       extensions.checkCompatibility.4.2a.previous
       false
       extensions.checkCompatibility.4.2b
       false
       extensions.checkCompatibility.4.2b.previous
       false
       extensions.checkCompatibility.4.2p
       false
       extensions.checkCompatibility.4.2p.previous
       false
       extensions.checkCompatibility.4.2pre
       false
       extensions.checkCompatibility.4.2pre.previous
       false
       extensions.checkCompatibility.5.0
       false
       extensions.checkCompatibility.5.0.previous
       false
       extensions.checkCompatibility.5.0a
       false
       extensions.checkCompatibility.5.0a.previous
       false
       extensions.checkCompatibility.5.0b
       false
       extensions.checkCompatibility.5.0b.previous
       false
       extensions.checkCompatibility.5.0p
       false
       extensions.checkCompatibility.5.0p.previous
       false
       extensions.checkCompatibility.5.0pre
       false
       extensions.checkCompatibility.5.0pre.previous
       false
       extensions.checkCompatibility.6.0
       false
       extensions.checkCompatibility.6.0.previous
       false
       extensions.checkCompatibility.6.0a
       false
       extensions.checkCompatibility.6.0a.previous
       false
       extensions.checkCompatibility.7.0
       false
       extensions.checkCompatibility.7.0.previous
       false
       extensions.checkCompatibility.7.0a
       false
       extensions.checkCompatibility.7.0a.previous
       false
       extensions.checkCompatibility.8.0
       false
       extensions.checkCompatibility.8.0.previous
       false
       extensions.checkCompatibility.8.0a
       false
       extensions.checkCompatibility.8.0a.previous
       false
       extensions.checkCompatibility.9.0
       false
       extensions.checkCompatibility.9.0a
       false
       extensions.checkCompatibility.nightly
       false
       extensions.checkCompatibility.nightly.previous
       false
       extensions.checkCompatibility.previous
       false
       extensions.lastAppVersion
       12.0
       layers.acceleration.disabled
       true
       network.cookie.prefsMigrated
       true
       network.http.pipelining
       true
       network.http.pipelining.maxrequests
       8
       network.http.pipelining.ssl
       true
       network.http.proxy.pipelining
       true
       places.database.lastMaintenance
       1331511751
       places.history.expiration.transient_current_max_pages
       53688
       places.history.expiration.transient_optimal_database_size
       85899344
       places.last_vacuum
       1289183248
       privacy.donottrackheader.enabled
       true
       privacy.popups.showBrowserMessage
       false
       privacy.sanitize.migrateFx3Prefs
       true
       security.OCSP.disable_button.managecrl
       false
       security.disable_button.openCertManager
       false
       security.disable_button.openDeviceManager
       false
       security.warn_viewing_mixed
       false
 Graphics
       Vendor ID
       0x1002
       Device ID
       0x9583
       WebGL Renderer
       ATI Technologies Inc. -- ATI Radeon HD 2600 PRO OpenGL Engine -- 2.1 ATI-1.6.36
       GPU Accelerated Windows
       0
       AzureBackend
       quartz

more options

Cor-el, I followed your suggestion re Preferences. Before and after selecting Custom settings, when I click on Start Private Browsing in tools, nothing happens, ie, select or deselect doesn't show. And returning to Preferences, Custom has reverted to Remember History.

I deleted sessionstore.js and sessionstore.bak. When I restarted, the restore history commands are still grey, there still seems to be no response to clicking Private browsing in tools, AND, when I reopened Preferences, it had reverted to Remember History, instead of Custom History. I changed it again, restarted, and same behavior.

As I wrote to Chris, given that I have an ongoing problem w/ Thunderbird, and today a new TB issue, linked to history ( my 900 old mail inbox have disappeared) I wonder if there's something systemic. Thanks for your help.

more options

Are you there?? I'm still suffering! Thx

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

more options

Thanks cor-el. I was going to attempt this tomorrow, will do and get back.

more options

Cor-el, I created a new profile and added in bookmarks, history, the essential things. FX opens and restores session after closing. However, none of my bookmarks or anything else personal have transferred, just as if I'm installing FX for the first time. I know you offered me this suggestion when I posted about my problems earlier, and I began it then, before I went into overload. Maybe this will clarify a next step. Thank you very much, maveet

more options

It might be easier to just transfer your essential info to the new profile. You can find instructions at Recovering important data from an old profile

more options

Chris, our posts might have crossed each other (both list 3 days ago). My attempts with transferring bookmarks and history did not seem to work, only created a feature-less FX. Are we talking about the same thing?? thanks very much.

more options

Which files did you transfer to the new profile?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
more options

New profile: bookmarkbackups; minidumps; permissions.sqlite; bookmarks-2012-04-03.json bookmarks-2012-04-12.json cert8.db chromeappsstore.sqlite compatibility.ini content-prefs.sqlite cookies.sqlite downloads.sqlite extensions.ini extensions.sqlite formhistory.sqlite key3.db localstore copy.rdf localstore.rdf mimeTypes copy.rdf places.sqlite places.sqlite copy pluginreg.dat prefs.js search.json search.sqlite secmod.db sessionstore.bak sessionstore.js signons.sqlite urlclassifierkey3.txt

The new profile, when opened, shows no bookmarks. History restore is till a problem. Thanks.

more options

It is probably best not to copy the extension.* files (.ini, .sqlite) and prefs.js pluginreg.dat and search.* files (.json, .sqlite) and localstore.rdf and redo all customizations of Firefox settings in Options and the toolbar customization.
Also reinstall all extensions, so they can be initialized properly.

more options

Thanks Cor-el, I'll try that next. Sorry this is so prolonged, I can only manage to deal with this trouble-shooting about every other day.

I notice that there are 5 others with this problem. So is there something more general going on?? BTW, I'm using FF 12.0, in the Beta testing program. Thank you.

more options

選擇的解決方法

I've eliminated all the items you specified. I've tested it opening a few pages and quitting, and restore session is available, though not automatic.

ALSO, now in original (default) profile, my bookmarks appear automatically, instead of needing to toggle in toolbar menu on each window. That's Success! AND, "Recently closed tabs" is now available in original profile. I've just updated Beta 12....; could that be why my bookmarks are now working correctly, and restore tabs...Well, I've just quit and reopened, another update took place, and now I can restore session. Maybe the problem was all along in the prior Beta release??? (The following questions were written before the restore session was available. Maybe they are no longer relevant.) And finally, I quit and reopened and the pages automatically re-loaded. Maybe the problem is solved. I'd still appreciate your opinion re probable cause of issues.

"redo all customizations of Firefox settings in Options and the toolbar customization. Also reinstall all extensions, so they can be initialized properly."

Will I need to download each extension at Mozilla, or can I copy and paste from former profile? Also, how can I get my history into new profile.

Or is the new profile just for troubleshooting, but not intended to replace the original?? Thanks

由 maveet 於 修改