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How to stop Firefox upgrading to a new version that keeps crashing.

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I have had enough of Firefox crashing. I do not mind having a slightly slower browser, I do mind it crashing.

I would like to know a SIMPLE way to stop automatic updates. I am actually using a Dutch version of Firefox, which in their attempt to make things easier for us has a different layout :-(

I am now extremely unhappy with Firefox. Since the upgrade before last it has done nothing but crash. If it is not possible this time to switch out the automatic updates - so that I can update to the previous version that (hopefully) no longer crashes, then I shall simply move to Chrome. Sorry.

I have had enough of Firefox crashing. I do not mind having a slightly slower browser, I do mind it crashing. I would like to know a SIMPLE way to stop automatic updates. I am actually using a Dutch version of Firefox, which in their attempt to make things easier for us has a different layout :-( I am now extremely unhappy with Firefox. Since the upgrade before last it has done nothing but crash. If it is not possible this time to switch out the automatic updates - so that I can update to the previous version that (hopefully) no longer crashes, then I shall simply move to Chrome. Sorry.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.1 r102
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
  • The Totem 2.30.2 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233
  • Picasa plugin

應用程式

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:10.0.1) Gecko/20100101 Firefox/10.0.1

更多資訊

Hasan 469 個解決方法 5600 個答案

-> Update Firefox to the latest version 10.0.1

Check and tell if its working.

-> Update Firefox to the latest version 10.0.1 * [[Installing Firefox on Linux]] Check and tell if its working.

由 Hasan 於 修改

提出問題者

"Check and tell if its working."

Thanks 007, but could you tell me something I could do, please?

I need a simple answer that I can implement. I have this problem every time Firefox updates, and I am getting fed up with it. Sorry.

"Check and tell if its working." Thanks 007, but could you tell me something I could do, please? I need a simple answer that I can implement. I have this problem every time Firefox updates, and I am getting fed up with it. Sorry.
Moses
  • Moderator
459 個解決方法 3607 個答案

有幫助的回覆

Hi,

Try starting Firefox in Troubleshoot Firefox issues using Safe Mode and type about:crashes in the Address Bar then copy and paste the entire page in a new reply here.

Hi, Try starting Firefox in [[Safe Mode]] and type '''about:crashes''' in the Address Bar then copy and paste the entire page in a new reply here.

提出問題者

Hi MJB

thanks for that, it took only a few minutes - - - and it worked (!!) I will add that I only send a crash report on a few occasions, around one time in three. This is the list you wanted:

Rapport-ID  Verzenddatum

bp-4c606421-5e33-48a4-9e9b-f4d15212021414-02-1215:26
14dff207-5573-9dcc-27707971-45c8306114-02-1215:04
1266dd54-b1b8-b808-505f91fa-1a02d46c14-02-1215:02
3d82fa89-4dd2-04bd-61767b9d-69422d7614-02-1200:00
bp-c5563434-7d79-42a1-96a1-c5645212021313-02-1210:14

As you can see, it is something I am getting used to ...

Hi MJB thanks for that, it took only a few minutes - - - and it worked (!!) I will add that I only send a crash report on a few occasions, around one time in three. This is the list you wanted: <pre>Rapport-ID Verzenddatum bp-4c606421-5e33-48a4-9e9b-f4d15212021414-02-1215:26 14dff207-5573-9dcc-27707971-45c8306114-02-1215:04 1266dd54-b1b8-b808-505f91fa-1a02d46c14-02-1215:02 3d82fa89-4dd2-04bd-61767b9d-69422d7614-02-1200:00 bp-c5563434-7d79-42a1-96a1-c5645212021313-02-1210:14 </pre> <!-- 2ad67a30-a87d-502f-107d4541-61944c9212-02-1200:48 5c3cf2fd-0e7e-c990-3772af5f-7c9f772e11-02-1201:02 73c92b7c-bb35-5c54-0e021f16-32de50c710-02-1200:20 51e48854-e21b-29a6-141748bf-116b81a108-02-1214:36 7b4c4b03-7ddf-1f52-2d366b85-5037073308-02-1200:22 0753a32f-0c84-0951-69ccc21d-76149c3106-02-1218:12 57f03015-0a7f-e40e-59df93b9-2b4940bc04-02-1219:33 bp-2158dd1e-b269-4f11-85c6-cf7ea211121818-12-1122:56 bp-57005385-9cc6-49fa-9cae-8ea62211121818-12-1122:24 bp-bc8647dd-a764-4c70-a3a6-4d905211121616-12-1112:38 bp-033aaa1d-55b4-4181-abc5-b5f0d211121616-12-1110:292 cfb2a9d-bf07-a16d-2b3c9cd5-12c2e4c313-12-1110:38 bp-3937f470-b824-469e-a161-28bac211121010-12-1119:29 bp-55433f8a-8084-482d-a0f4-f6d0d211120707-12-1111:09 bp-ce8585fc-64a1-4cf3-a624-baae1211120505-12-1121:29 bp-510afd8c-b234-4cdc-b585-9fd6f211120303-12-1114:16 bp-f8d95448-51a1-4efe-a3dd-84724211120203-12-1100:08 bp-d00e0da3-940f-4dad-9e98-1c707211120202-12-1114:31 bp-012ffb3f-e28e-480b-8106-532f2211113030-11-1113:00 6703f8b0-c561-60bc-293148c3-36668f0a16-10-1112:20 bp-95372e62-0dad-4360-b7d5-aff6c211101212-10-1113:13 bp-139f01e6-66d4-48a7-9867-8ba08211100909-10-1122:41 bp-5bf3c8c8-4b9f-4e98-adce-d0091211100101-10-1121:23 bp-7a713542-80e9-4681-9b77-89a68211093030-09-1121:49 bp-69335475-bf54-48bc-80f3-e8895211092525-09-1120:45 bp-b21d8b86-acc8-49be-ac4e-7b444211091212-09-1123:52 bp-6b7cef41-016b-45a6-b70a-daf9b211090707-09-1119:42 bp-8487d265-126c-4e1c-8ac9-5f872211090404-09-1112:34 bp-7d3aceda-dc20-4aed-b05b-753c2211090102-09-1104:57 bp-38e98fd6-9696-4043-addf-3f222211090102-09-1104:51 bp-436d696e-243f-4a6b-b284-cd49c211082222-08-1118:21 bp-8638553b-e87a-475a-a084-a1056211082222-08-1112:06 bp-edc62c77-1968-4c6f-a0ae-b6c78211082222-08-1111:46 bp-73983320-3b37-4c7f-a297-9f7d1211082020-08-1122:00 bp-bf47d561-ac72-41dc-b08c-c6bac211081717-08-1122:05 bp-c48d0b80-37d5-49de-9180-eae52211081616-08-1113:39 bp-96274deb-f9c1-491b-8aa4-e3019211081516-08-1108:37 bp-a7375ca8-7a3f-43aa-9808-2d12b211081414-08-1113:36 bp-99357a6c-a9ae-45cb-9f54-d9b3f211081414-08-1113:36 06e95de2-7d43-90b6-29b8a538-3df7790b13-08-1117:14 bp-502fcbb9-336f-476f-a8c5-763b2211073030-07-1110:14 bp-034df278-3476-4a13-883a-0fdf3211072525-07-1123:55 bp-72440365-7e62-4f0a-91cb-d10a8211072222-07-1117:24 bp-5f1ee927-01c1-4259-9962-d1fa1211070707-07-1110:15 bp-b02ef570-a9bc-4e83-be7c-ee7b7211070707-07-1110:15 bp-f804c0bd-92a6-41b5-a243-5b9c5211070405-07-1103:36 bp-08416906-5b1e-456a-9a7f-6e095211070404-07-1121:52 bp-5cbdfbb9-4e14-49e7-a43d-ded68211070303-07-1116:36 bp-cc38f233-9968-48b0-8816-a72c0211062929-06-1115:46 bp-c645dab9-a727-49f8-825d-75102211062525-06-1122:54 bp-a0f044af-f147-47ab-83d7-86c4d211062121-06-1123:21 bp-2ca79d96-36c3-41a3-a1c6-0e7aa211062121-06-1123:21 bp-28c3a512-1f8b-4d83-a73a-5ef2e211061919-06-1122:04 bp-942ca8a9-79a8-410c-83b5-05892211061919-06-1113:18 bp-10bb1adc-d694-49e6-9a91-b7d01211061717-06-1120:13 --> As you can see, it is something I am getting used to ...

由 cor-el 於 修改

Hasan 469 個解決方法 5600 個答案

Perform the suggestions mentioned in the following article:

Check and tell if its working.

Perform the suggestions mentioned in the following article: * [[Firefox crashes]] Check and tell if its working.

提出問題者

Actually, if it works fine in "safe mode" as it is at the moment, I will be happy.

I am not sure if any of the things mentioned in your recommendation actually apply to me - I have only one plug-in and it is disabled (but not removed).

My problems started when I upgraded to Firefox 10 - which is why I would like to go back to Firefox 9 (or any version that simply works without crashing - like "safe mode"!).

Actually, if it works fine in "safe mode" as it is at the moment, I will be happy. I am not sure if any of the things mentioned in your recommendation actually apply to me - I have only one plug-in and it is disabled (but not removed). My problems started when I upgraded to Firefox 10 - which is why I would like to go back to Firefox 9 (or any version that simply works without crashing - like "safe mode"!).
Hasan 469 個解決方法 5600 個答案

If its working fine in -> Troubleshoot Firefox issues using Safe Mode, then perform the suggestions mentioned in the following article:

Check and tell if its working.

If its working fine in -> [[Safe Mode]], then perform the suggestions mentioned in the following article: * [[Troubleshooting extensions and themes]] Check and tell if its working.

提出問題者

Thanks, I will see if it crashes tomorrow, and if it doesn't, then it stays as it is!!

I can delete any plugins I have - they aren't used anyway (the one that is left ... )

All I need to know now is how to stop Firefox making automatic updates. I can't find it in the advanced section of the Voorkeuren (options?) because it is set out differently from the English version, which is a real nuisance!

Thanks, I will see if it crashes tomorrow, and if it doesn't, then it stays as it is!! I can delete any plugins I have - they aren't used anyway (the one that is left ... ) All I need to know now is how to stop Firefox making automatic updates. I can't find it in the advanced section of the Voorkeuren (options?) because it is set out differently from the English version, which is a real nuisance!
cor-el
  • Top 10 Contributor
  • Moderator
17522 個解決方法 158440 個答案

Try to disable hardware acceleration.

  • Edit > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

Try to disable hardware acceleration. *Edit > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" If disabling hardware acceleration works then check if there is an update available for your graphics display driver. *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers

提出問題者

@Cor El

can you tell me what "hardware acceleration" is, and why it might make my system crash?

I have enough problems with updates - of any kind - to want to update anything any more! In all honesty, Ubuntu 6 or 8 would be more than sufficient for my needs in terms of speed and capability - with the obvious exception of internet nasties.

@Cor El can you tell me what "hardware acceleration" is, and why it might make my system crash? I have enough problems with updates - of any kind - to want to update anything any more! In all honesty, Ubuntu 6 or 8 would be more than sufficient for my needs in terms of speed and capability - with the obvious exception of internet nasties.
cor-el
  • Top 10 Contributor
  • Moderator
17522 個解決方法 158440 個答案

Did you try to disable that setting?

Hardware acceleration means that Firefox access the graphics display directly to improve performance and bypasses operating system call that provide more compatibility.
If Firefox doesn't work well with the graphics display driver then all kinds of problems can occur.

See also http://hacks.mozilla.org/2010/09/hardware-acceleration/

Did you try to disable that setting? Hardware acceleration means that Firefox access the graphics display directly to improve performance and bypasses operating system call that provide more compatibility.<br /> If Firefox doesn't work well with the graphics display driver then all kinds of problems can occur. See also http://hacks.mozilla.org/2010/09/hardware-acceleration/

提出問題者

Good morning Cor-El

okay: my hardware acceleration was already switched off (or at least there was a tick/check in the box beside it).

I will have to research the driver-updates for my graphics whateveritis.

In the mean time, is there any way to stop Firefox automatically updating? I noticed in my burrowings in the Preferences box that there is no way to do it there, which seems odd to me. How can I do this? If I was able to remain "behind the curve" by one version of Firefox, I would have a reasonable Firefox because my problems always start with a fresh update.

It is like when I updated to Ubuntu 10 - which I was pursuaded to do so that my computer "would work better" and so on. I can frankly state with all the problems it caused me, I wish I had stayed with Ubuntu 9. I will not be upgrading to Ubuntu 11, 12 or 13 any time soon! (Unless it is imperative to do so).

BTW I have just re-started Firefox for whatever update they needed this time.

Good morning Cor-El okay: my hardware acceleration was already switched off (or at least there was a tick/check in the box beside it). I will have to research the driver-updates for my graphics whateveritis. In the mean time, is there any way to stop Firefox automatically updating? I noticed in my burrowings in the Preferences box that there is no way to do it there, which seems odd to me. How can I do this? If I was able to remain "behind the curve" by one version of Firefox, I would have a reasonable Firefox because my problems always start with a fresh update. It is like when I updated to Ubuntu 10 - which I was pursuaded to do so that my computer "would work better" and so on. I can frankly state with all the problems it caused me, I wish I had stayed with Ubuntu 9. I will not be upgrading to Ubuntu 11, 12 or 13 any time soon! (Unless it is imperative to do so). BTW I have just re-started Firefox for whatever update they needed this time.
Hasan 469 個解決方法 5600 個答案

Starting with the release of Firefox 10, the previous versions of Firefox (4.0.x, 5.0.x, 6.0.x, 7.0.x, 8.0.x, 9.0.x) are no longer maintained with Security and Stability updates. Firefox 3.6 is the last previous Firefox version that is still being maintained.

Firefox versions 4.0.x, 5.0.x, 6.0.x, 7.0.x, 8.0.x, 9.0.x contain Security Vulnerabilities that are known and could be exploited by some websites to gain unauthorized access to information or to disrupt critical processing. Only the Latest version 10.0.1 and an Older version 3.6.25 of Firefox are secure against these known vulnerabilities.

If you opt-out of Updating to the latest Firefox version, you will not receive Critical Security Updates that may keep you Safe Online.

-> 10 Reasons to Upgrade to the Latest Firefox Version

Starting with the release of Firefox 10, the previous versions of Firefox (4.0.x, 5.0.x, 6.0.x, 7.0.x, 8.0.x, 9.0.x) are no longer maintained with Security and Stability updates. Firefox 3.6 is the last previous Firefox version that is still being maintained. Firefox versions 4.0.x, 5.0.x, 6.0.x, 7.0.x, 8.0.x, 9.0.x contain Security Vulnerabilities that are known and could be exploited by some websites to gain unauthorized access to information or to disrupt critical processing. Only the Latest version 10.0.1 and an Older version 3.6.25 of Firefox are secure against these known vulnerabilities. * http://en.wikipedia.org/wiki/Vulnerability_%28computing%29#Vulnerability_consequences * http://www.mozilla.org/security/known-vulnerabilities/firefox.html If you opt-out of Updating to the latest Firefox version, you will not receive Critical Security Updates that may keep you Safe Online. -> 10 Reasons to Upgrade to the Latest Firefox Version * http://blog.mozilla.com/theden/2011/12/01/10-reasons-to-upgrade-to-the-latest-firefox-version/

由 Hasan 於 修改

提出問題者

Thanks, that was the reason I was told that I should upgrade - could you tell me how to install Firefox 3.6 I need a sensible stable browsing platform. With the finesses that Firefox 10 give me (crashes) I can do without it.

I would also like to know how to disable automatic upgrades to Firefox "n" so that I don't have to downgrade again!!

Thanks, that was the reason I was told that I should upgrade - could you tell me how to install Firefox 3.6 I need a sensible stable browsing platform. With the finesses that Firefox 10 give me (crashes) I can do without it. I would also like to know how to disable automatic upgrades to Firefox "n" so that I don't have to downgrade again!!
Hasan 469 個解決方法 5600 個答案

As a backup, you can use Mozilla Firefox Portable Edition

Mac versions of Firefox Portable can be obtained here:

As a backup, you can use Mozilla Firefox Portable Edition * http://portableapps.com/apps/internet/firefox_portable * '''Warning''': ''Firefox 3.6 will only be maintained with security and stability updates for a short period of time.'' Mac versions of Firefox Portable can be obtained here: * http://sourceforge.net/projects/osxportableapps/files/Portable%20Firefox%20OS%20X/ * http://www.freesmug.org/portableapps:firefox#toc1

由 Hasan 於 修改

有幫助的回覆

Thankyou 007

First point: "Firefox 3.6 will only be maintained with security and stability updates for a short period of time." - how long? A month, a year? it is rather lacking in the specifics I expect of tecchies!

Second point: once Firefox 3,6 is no longer servicable, I am back to square one. I will have newly installed Firefoxes that continue to crash.

My two questions (again, for clarification).

(1) IF I DO NOT MOVE TO FIREFOX 3,6 THEN I NEED TO DOWNGRADE TO THE LAST (STABLE) VERSION OF FIREFOX THAT IS AVAILABLE

(2) I WILL NEED TO STOP FIREFOX FROM UPDATING AUTOMATICALLY SO THAT I CAN RETAIN A BROWSER THAT DOES NOT CRASH

So far I have not had much in the way of repsonses to these questions. If the last firefox (9) is no longer "safe" then what am I to do? Firefox 10 is not working for me. Firefox 3,6 is available "for a limited [but undisclosed] time".

In short, is Chrome the answer?

Thankyou 007 First point: "Firefox 3.6 will only be maintained with security and stability updates for a short period of time." - how long? A month, a year? it is rather lacking in the specifics I expect of tecchies! Second point: once Firefox 3,6 is no longer servicable, I am back to square one. I will have newly installed Firefoxes that continue to crash. My two questions (again, for clarification). (1) IF I DO NOT MOVE TO FIREFOX 3,6 THEN I NEED TO DOWNGRADE TO THE LAST (STABLE) VERSION OF FIREFOX THAT IS AVAILABLE (2) I WILL NEED TO STOP FIREFOX FROM UPDATING AUTOMATICALLY SO THAT I CAN RETAIN A BROWSER THAT DOES NOT CRASH So far I have not had much in the way of repsonses to these questions. If the last firefox (9) is no longer "safe" then what am I to do? Firefox 10 is not working for me. Firefox 3,6 is available "for a limited [but undisclosed] time". In short, is Chrome the answer?

由 gemma.laming 於 修改

AliceWyman
  • Moderator
240 個解決方法 2597 個答案

You said, okay: my hardware acceleration was already switched off (or at least there was a tick/check in the box beside it).

Open Firefox 10 in Troubleshoot Firefox issues using Safe Mode, go to the Options window - Advanced panel (General tab) and look again. If the "Use hardware acceleration when available" box has a check mark that means it's turned on, which is the default setting. You have to clear the box to turn it off.

P.S. In case it helps, here is the crash report for the first Crash ID on the list you posted:

https://crash-stats.mozilla.com/report/index/4c606421-5e33-48a4-9e9b-f4d152120214
Firefox 10.0.1 Crash Report [@ libdbus-1.so.3.4.0@0x1077 ]
You said, ''okay: my hardware acceleration was already switched off (or at least there was a tick/check in the box beside it). '' Open Firefox 10 in [[Safe Mode]], go to the Options window - Advanced panel (General tab) and look again. If the "Use hardware acceleration when available" box has a check mark that means it's turned on, which is the default setting. You have to clear the box to turn it off. *See [[Options window - Advanced panel]] (General tab) under Browsing. P.S. In case it helps, here is the crash report for the first Crash ID on the list you posted: https://crash-stats.mozilla.com/report/index/4c606421-5e33-48a4-9e9b-f4d152120214 Firefox 10.0.1 Crash Report [@ libdbus-1.so.3.4.0@0x1077 ]

由 AliceWyman 於 修改

提出問題者

Thanks, Alice. That point was not made clear to me.

However, in safe mode Firefox has not crashed today. I am hoping it won't.

Is there any problem with leaving Firefox in safe mode?

Can you give some suggestions as to my two questions above, please? It seems that as soon as these things are mentioned, the answers stop. Is it just me?

Thanks, Alice. That point was not made clear to me. However, in safe mode Firefox has not crashed today. I am hoping it won't. Is there any problem with leaving Firefox in safe mode? Can you give some suggestions as to my two questions above, please? It seems that as soon as these things are mentioned, the answers stop. Is it just me?
AliceWyman
  • Moderator
240 個解決方法 2597 個答案

If Firefox doesn't crash in Troubleshoot Firefox issues using Safe Mode, it could because hardware acceleration is temporarily disabled while you run Firefox in that mode. Besides disabling hardware acceleration, Firefox Safe Mode also disables added extensions and the default theme and default localstore settings (window size and toolbar settings and controls) are used. Also disabled are the Just-in-time (JIT) JavaScript compiler and any changes made via userContent.css and userChrome.css. Ref: http://kb.mozillazine.org/Safe_Mode

If you don't mind not using Firefox extensions or themes, not saving window settings or toolbar customizations across sessions, etc. I suppose you can continue to run Firefox that way but why not simply disable hardware acceleration and restart Firefox, to see if that resolves the problem?

If Firefox doesn't crash in [[Safe Mode]], it could because hardware acceleration is temporarily disabled while you run Firefox in that mode. Besides disabling hardware acceleration, Firefox Safe Mode also disables added extensions and the default theme and default localstore settings (window size and toolbar settings and controls) are used. Also disabled are the Just-in-time (JIT) JavaScript compiler and any changes made via userContent.css and userChrome.css. Ref: http://kb.mozillazine.org/Safe_Mode If you don't mind not using Firefox extensions or themes, not saving window settings or [[How do I customize the toolbars?|toolbar customizations]] across sessions, etc. I suppose you can continue to run Firefox that way but why not simply disable hardware acceleration and restart Firefox, to see if that resolves the problem?

由 AliceWyman 於 修改

提出問題者

Thanks Alice, I understood half of that ... but the second paragraph was clear enough :-)

I will give it a go tomorrow and see what happens - whatever else, in safe mode it has not crashed today - and to be honest I have not noticed any difference to how it browses. Whatever hardware acceleration does (or does not do) it seems to make little difference to me, so it seems to be the thing to go. But not now, thanks. I will let you know how it goes.

Can I ask what a JIT Javascript does? I have a vague understanding of javascript (and html - but rudimentary).

Thanks Alice, I understood half of that ... but the second paragraph was clear enough :-) I will give it a go tomorrow and see what happens - whatever else, in safe mode it has not crashed today - and to be honest I have not noticed any difference to how it browses. Whatever hardware acceleration does (or does not do) it seems to make little difference to me, so it seems to be the thing to go. But not now, thanks. I will let you know how it goes. Can I ask what a JIT Javascript does? I have a vague understanding of javascript (and html - but rudimentary).