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reboot does not remove previous version - how rmove uninstalled version completely

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reboot does not remove prior firefox, which was uninstalled - cannot run new install due to vestiges of earlier version detected - reboot required to remove, yet removal never complete, so never able to run new install. please provide diagnostic detect & remove for any firefox items left on system

reboot does not remove prior firefox, which was uninstalled - cannot run new install due to vestiges of earlier version detected - reboot required to remove, yet removal never complete, so never able to run new install. please provide diagnostic detect & remove for any firefox items left on system